外事接待實(shí)務(wù)課件Module-2

1、Module Two Receiving Foreign Guests迎接外賓Task 1 Receiving Foreign Guests at the Airport Task 2 Helping Foreign Guests to Check inTask 3 Holding Welcoming DinnersExtended Tasks ContentsMatch the following English words and expressions with their Chinese Equivalents. 1. flight 2. suite 3. propose a toas

2、t4. baggage5. check in 6. reception desk7. fill in/out the form8. banquetA. 晚宴晚宴B. 航班航班C. 入住酒店入住酒店D. 前臺前臺E. 行李行李F. 填寫表格填寫表格G. 套房套房H. 祝酒祝酒B G H E C D F A -Warm up-Pair work1. What should you prepare before you receive foreign guests at the airport?2. What should you talk about with foreign guests on

3、the way to the hotel?3. Have you ever held or attended a party? Talk about your experience with your partner.Task 1 Receiving Foreign Guests at the Airport vHow to greet a foreign guest and start the conversation? Can you do it in the right way?1.If you are not clear about a young ladys marital stat

4、us, it is polite to call her “Madam”.2.In written form, the use of title with the persons full name is acceptable, for example, ”Mr. John Smith”.3.You can ask foreign people how they would like to be called and to tell what you would like them to call you.4.If you are busy, you can sent a representa

5、tive to meet the foreign guests to meet them.5.In order to save time, you can get down to business in the car on the way to the hotel.6.When having western dinner, if you have bones in your mouth, you should take them out with your fingers and place them on the edge of your plate.7.When you want to

6、try a dish out of your reach, you can ask someone to pass whatever you want.8. You can never lift your plate or bowl off the table while eating.How to address your foreign guests properly?vOn formal occasions, you should call someone “Mr.” (for man) or “Ms.” (for woman) with the persons last name or

7、 surname unless the person asks you to call him or her by his or her first name. Its also acceptable to call a person by his or her first name if he or she is approximately your age or younger especially when he or she is from the United States.How to address your foreign guests properly?vUsually a

8、lady prefers to be called “Ms.” rather than “Miss” or “Mrs.” because this is a neutral form of address for both married and single women and can be useful if you do not know the marital status of the woman you are talking with. How to address your foreign guests properly?vIt is not the custom to use

9、 titles like “Mr.”, “Mrs.”, “Miss” or “Ms.” with a first or given name. For example, if you meet someone whose name is John Smith; you should call him “Mr. Smith” instead of “Mr. John”. Remember that all titles in English go with the persons last name or surname, for example, “Dr Smith” and “Profess

10、or Smith”. In written form, the use of title with the persons full name is acceptable, for example, Mr. John Smith”.How to address your foreign guests properly?vFinally, do not feel shy to ask people how they would like to be called and to tell what you would like them to call you. This will make in

11、troductions easier and get you a closer relationship with the guests.Activity 3 Reading and UnderstandingvWhat should you do before the foreign guest arrives?vWhat should you do when the foreign guest arrives?vWhat should you do on the way to the hotel?vWhat should you do at the hotel?Tips on Recept

12、ion of Foreign GuestsvBefore the foreign guest arrives, you should reserve a room at a hotel for him or her. Usually the hotel must be comfortable, air-conditioned, and the most important is that each room must be equipped with a private bathroom, because western guests usually insist on having a sh

13、ower every day. v When the foreign guest arrives, you can either meet him in person or send a representative to meet him. Prepare a paging board with the guests name neatly written on it. Hold the board upright at the Arrival Hall Waiting area. Upon the arrival, foreigners usually like to go to thei

14、r hotel room immediately. v Wait at the Airport Lounge for some refreshment while the driver brings the car over.v Walk the guest to the entrance and introduce the driver to the guest.vOn the way to the hotel, you can have some casual and friendly talks with him but you should never try to get down

15、to business right away. Remember, you should never ask foreign guests about the age, salary, and some other private matters. vAt the hotel, help the foreign guest go through formalities and discuss with him or her briefly about the next days program. Furthermore, you cant smoke unless you are permit

16、ted. Last but not the least, you must be punctual and keep your promise. Activity 2 ListeningListen to the following dialogue about meeting a guest at the airport and answer the following questions.1. Where does Mr. Wilson come from?A. Mr. Wilson comes from AmericaB. Mr. Wilson comes from CanadaC. M

17、r. Wilson comes from AustriaD. Mr. Wilson comes from Germany2. What is the job of Li Mei in her company?A. She is the sales manager in her company.B. She is the secretary in her company.C.S he is the CEO in her company.D. She is the human resources manager in her company.3. How is Mr. Wilsons flight

18、 trip?A. Not too bad. B. Very tired. C. Quite good D. TerribleActivity 2 Listening4.Why is Mr. Wilson later than expected?A. Because the weather was bad.B. Because he was late for the plane.C. Because his plane was a little delayed.D. Because Mr. Wilson is exhausted.5.How does Mr. Wilson feel?A. He

19、is very exhausted. B. He feels horrible. C. He is having a fever. D. He is a little bit exhausted. Answer and Tape scriptActivity 3 ListeningvListen to the following dialogue and fill in the gaps.vHoward Yang is the Sales Manager in Active Sports. He is now picking up his largest client Tom Chambers

20、 from the USA.Answers:1.flight 2. take a nap 3. the time difference 2.4. She is doing fine. 5. go sightseeing 6. schedule 3.7. appointment 8. take you shoppingActivity 4 Role Play.vMini Task 1 vWork in groups of two and make a dialogue, taking the roles of Zhang Yang and Jim Green. Zhang Yang is the

21、 secretary of a shoe making company in Dongguan and he is assigned to meet a foreign guest at the airport who comes to China for the first time.(Useful Expressions)vMini Task 2 vSuppose you are the Marketing Manager of a furniture manufacturing company in Guangzhou. You are now meeting your old clie

22、nt Oscar White at the airport who has come to China for many times and you are very familiar with him. Role-play the situation with your partner.v Li Hua is the manager assistant in ABC Trading Company. He is assigned to pick up a client-Mr. Brown from the USA. After receiving Mr. Brown from the air

23、port, they are now on the way to the hotel.vTask 2 Helping Foreign Guests to Check inActivity 1 Reading Reading and Imitationv Questions1. What do they mainly talk about on their way to the hotel? They mainly talk about the hotel in which Mr. Brown is going to stay and the arrangement for the next d

24、ay.2. What services can the hotel provide for the guests? At the Garden Hotel, twenty-four-hour room service is guaranteed. At the business center, services including copying, typing telex and facsimile are available. The hotel offers a complete convention service. It has a nice restaurant, a bar an

25、d a laundry etc.Activity 2 Imitation vDialogue One vLi Hua and Mr. Brown are now at the reception desk in the Garden Hotel. A receptionist at the Receptionist Desk receives them with a smile. Dialogue Two The Bellboy takes Mr. Brown and Li Hua to the room. They are now in the suite.Activity 4 Role P

26、layv Suppose Lin Tao is the assistant manager in an Arts and Crafts Company in Guangzhou. He is responsible for receiving a very important client-Mr. Green from Canada. He should firstly pick up the client from the airport and then help the client check in at the hotel where they have reserved a roo

27、m for him. Make two dialogues according to the situation with your partner. The first dialogue: on the way from the airport to the hotel. The second dialogue: the receptionist receives Mr. Green and Lin Tao at the hotel. Activity 1 Pair Work1. Have you ever attended a welcoming dinner? If so, talk a

28、bout your experience with your partner2. What should be paid attention to in holding a welcoming dinner?Task 3 Holding Welcoming DinnersMini Task 1 Questions for Thought1) What should you decide on first when preparing for a welcoming dinner? When preparing for a welcoming dinner, the first thing we

29、 need to decide on is the three Ws: Who, When and Where.2) What are the reasons for you to invite your guests by written invitation? This brings an elegant touch to our party planning and helps us with keeping track of the numbers.3) Why should you using your menu plan when making a list of grocerie

30、s you will need for food preparation? We do this to save time and ensure we dont forget anything. When preparing for a welcome dinner we should always be as organized as possible.4) When you prepare a welcoming dinner, you should set the table as early as possible, why? By doing this, we will save a

31、 lot of time to examine and improve the tables set if needed.vMini Task 2 True or False1) F 2) T 3) F 4) T 5) FvMini Task 3 Complete the sentences with the following expressions. Change the form where necessary.1) the remainder 2) preference 3) tableware 4) entertained 5) rewarding6) decorate 7) rel

32、axed 8) concentrate on 9) frazzled 10) AllergyMini Task 4 Translate the following sentences from English into Chinese.v1) 歡迎晚宴是一種普遍使用的招待客人的方法歡迎晚宴是一種普遍使用的招待客人的方法,通過這種方式通過這種方式,你可以向客人表達(dá)感激之情或著就你可以向客人表達(dá)感激之情或著就是朋友聚在一起輕松一下。是朋友聚在一起輕松一下。v2) 安排晚宴所需要做的一切事情可能會讓你感安排晚宴所需要做的一切事情可能會讓你感到筋疲力盡和身心疲憊。用一點(diǎn)心到筋疲力盡和身心疲憊。用一點(diǎn)心

33、,其實(shí)事情并沒其實(shí)事情并沒有看起來那么難。有看起來那么難。v3) 先確定菜單先確定菜單,在確定菜單的時候要考慮客人的在確定菜單的時候要考慮客人的喜好和晚宴的主題。（如果晚宴有一個主題的話）喜好和晚宴的主題。（如果晚宴有一個主題的話）v4) 確定餐桌的布置形式確定餐桌的布置形式,晚宴的主題晚宴的主題,使用的瓷器使用的瓷器和餐具以及桌面的花束和其他的桌面裝飾物。在和餐具以及桌面的花束和其他的桌面裝飾物。在去購物之前就要把這些定好去購物之前就要把這些定好,免得還要重新再去一免得還要重新再去一次。次。v5) 當(dāng)你準(zhǔn)備歡迎晚宴的時候當(dāng)你準(zhǔn)備歡迎晚宴的時候,盡可能在早上的時盡可能在早上的時候就把餐桌布置好

34、。不要一直等到傍晚的時候才候就把餐桌布置好。不要一直等到傍晚的時候才做這件事情做這件事情,盡早布置餐桌使我們有足夠的時間去盡早布置餐桌使我們有足夠的時間去檢查存在的問題并及時改進(jìn)。檢查存在的問題并及時改進(jìn)。v I. Reception Etiquette Read the following passage and try to get some knowledge about reception etiquette.v How should you put your napkin? Youd better not leave the napkin on the table. Put in on y