JD 亞馬遜領(lǐng)班

1、JOB DESCRIPTION工作職責(zé)JOB TITLE 職位 : Amazon Roof Restaurant Captain 亞馬遜餐廳領(lǐng)班DEPARTMENT 部門 : Western Section西餐部GRADE/LEVEL 級別 : REPORTS TO 直接上司 : Amazon Roof Restaurant Manager亞馬遜餐廳經(jīng)理RESPONSIBLE FOR 責(zé)任范圍 : Amazon Restaurant Waiter/ress 亞馬遜餐廳服務(wù)員REVIEWED BY 制定/更新于 : SCOPE 工作范圍 : To assist the Rest. Manager

2、 of the assigned Restaurant to achieve or surpass financial goals set in both the Restaurant budget and forecast through on-going motivation and training of staff members reporting to you; to ensure their comprehension of the clearly established service standards/procedures; to follow, train and ens

3、ure the adherence to standards/procedures; to ready subordinates for promotion ensuring a smooth operation at all times and by setting an example of personal attention, care and anticipation of guest needs thus creating an atmosphere of professionalism and well-being in the outlet, leading to a high

4、ly successful operation.您將協(xié)助餐廳經(jīng)理完成或超越由餐廳預(yù)算與對正在進(jìn)行的經(jīng)營活動的預(yù)測而制定出的營業(yè)目標(biāo)，培訓(xùn)員工向你報告；確保他們清楚的理解已有的服務(wù)標(biāo)準(zhǔn)/程序；執(zhí)行，培訓(xùn)并確保這些標(biāo)準(zhǔn)/程序的貫徹；使您的下屬隨時做好準(zhǔn)備晉升以保證餐廳經(jīng)營運(yùn)作的順利進(jìn)行；在對客人需要的關(guān)注、關(guān)心和預(yù)計方面樹立榜樣，從而在餐廳內(nèi)創(chuàng)造出專業(yè)化與良好的環(huán)境，領(lǐng)導(dǎo)極為成功的運(yùn)作。DUTIES/RESPONSIBILITIES:義務(wù)與責(zé)任:-Create through your total commitment to excellence an environment of complet

5、e well-being and satisfaction of our restaurant Patrons by providing friendly, fast, consistent and professional service. 完成你所有的義務(wù)以提供友善的、快速的、可靠的、專業(yè)的服務(wù)從而創(chuàng)造令顧客滿意的良好環(huán)境-Contribute in every way possible to the profitability of the outlet by providing fast, attentive and professional service and by deploy

6、ing up-selling techniques. 通過提供快速、殷勤和專業(yè)化的服務(wù)，以及發(fā)揮推銷技能，利用任何可能的途徑提高餐廳的收益。-Monitor daily actual sales against the budget and the forecast and rectify any shortages with additional sales. This is the best tool to gauge your station's and the outlet's performance 監(jiān)控日常的依照預(yù)算所制定出的現(xiàn)行銷售方式，并預(yù)測和調(diào)整附加銷售中的不

7、足。這是評估您的服務(wù)區(qū)域和整個餐廳成績的最好的工具。 -Make suggestions to the Rest Manager as to ways of increasing sales and reducing wastage. 向餐廳經(jīng)理提出關(guān)于提高銷售量、減少消耗的建議。 -Lead by example. 樹立榜樣-You will be totally familiar with the menu and the daily specials, the mode of preparation and the ingredients used in each dish. You w

8、ill be briefed before the service on items available in the kitchen which need pushing, items which are not on the menu and know all dishes not listed on the menu which the kitchen can prepare with ease. Equally, you will be informed and must know all dishes/items on the menu which are not available

9、 or sold out and possibly necessitate a preparation change. Sold-out, not available items will be clearly written on the service board in the kitchen/service area. 您必須對菜單、每日的特色菜以及每道菜品的制作工藝和所用原料相當(dāng)熟悉。在營業(yè)前您必須向廚房核對每日需要推銷的菜品，哪些菜品沒有上菜單，并且知道所有沒有列上菜單但是廚房可以準(zhǔn)備的菜品。同樣的，您也必須知道菜單上所有的菜品哪些不能被提供或者已賣完，并且做出必要的調(diào)整和改變，售完

10、的和不能提供的菜品必須由您清楚地寫在廚房/服務(wù)區(qū)域的服務(wù)公告板上。-You will have a good knowledge of the wine list and the general characteristics of the wines listed. You will be informed at the pre-service meeting regarding wines which need pushing, vintages which have changed and wines which are sold out. 您必須對酒單和酒單上所列紅酒的特性相當(dāng)熟悉。您

11、需要在班前會上告知您的下屬哪些紅酒需要推銷，哪些已經(jīng)過期以及哪些已經(jīng)售完。-You will organize your station and keep it perfectly clean and tidy at all times. 您必須在您的工作區(qū)域內(nèi)組織好您的下屬，并隨時保持工作區(qū)的整潔。 -You will monitor the performance of your subordinates and ensure their adherence at all times to the standards. 您需要監(jiān)控您下屬的表現(xiàn)，并確保他們隨時都堅持標(biāo)準(zhǔn)。-In your p

12、osition, you will take particular care of your and your subordinates' grooming at all times and wear your uniform with pride. You will ensure that their uniforms are worn in the same spirit. 您的職務(wù)要求您隨時特別注意您的和您下屬的儀容儀表，保證你穿著制服時保持自豪和自信。您必須確保他們穿著制服是保持同您一樣的精神狀態(tài)。-Establish excellent rapport between you

13、rself, the Waiter/ress in your team and all other staff members in Restaurant. 在您的工作組內(nèi)和服務(wù)員建立良好的關(guān)系，并與這個餐廳的員工建立好關(guān)系。-You are totally familiar with all established service standards/procedures and the presentation of each dish. 您必須對已有的服務(wù)標(biāo)準(zhǔn)/程序還有每道菜品的介紹相當(dāng)熟悉。-You know your own and your subordinates' jo

14、b descriptions so that you can make clear, concise comments on your subordinates' performance. You know the Regent employee and the dress and deportment handbooks by heart and through this keep tight, yet fair reins on your subordinates. 您必須熟悉您的與您下屬的職責(zé)要求，以便于您可以給與您下屬的表現(xiàn)清楚準(zhǔn)確地評價。您必須熟記員工手冊并且要求您的下屬貫徹

15、執(zhí)行以保持工作激情。-You must be totally familiar with all safety and security standards and procedures. 您必須對安全保衛(wèi)標(biāo)準(zhǔn)與程序相當(dāng)熟悉。-You are directly responsible to ensure the safety and well-being of all Restaurant patrons and members of staff in general and in your station in particular. 您有責(zé)任確保餐廳內(nèi)尤其是在您負(fù)責(zé)區(qū)域內(nèi)的所有客人和員工的

16、安全與健康。-Make clear, concise and objective comments and recommendations to the Rest. Manager as to how you suggest improvements of the overall standing of Restaurant could be most effectively achieved. 向餐廳經(jīng)理清楚的、簡練的、客觀的提出改進(jìn)你所在的餐廳的意見或建議，并保證改進(jìn)方案被有效的實(shí)施。-Whenever you are asked by the Rest. Manager to atten

17、d a meeting, you will attend. 餐廳經(jīng)理要求您參加的會議你都要參加。-Any special requests i.e. change of duty schedule, scheduled day off, change of annual leave, from you or any of your subordinates must be brought to the attention of the Rest. Manager 。 如果您因?yàn)槿魏卫碛梢蟾淖兡墓ぷ鲿r間、休息時間和年假時間，這樣的要求都要報告給餐廳經(jīng)理。-In case of sicknes

18、s or any other reason preventing you from coming to work, you must inform the Rest. Manager at the earliest possible time. 如果您身體欠佳或有其他原因讓您不能前來工作，您必須盡可能早的告知餐廳經(jīng)理。-If invited by the Rest. Manager to attend any food presentation /tasting, you must attend. 如果餐廳經(jīng)理邀請您參加任何食物的介紹與試嘗，您都必須參加。-If invited by the

19、Rest. Manager to attend any wine/beverage presentation/tasting, you will attend. 如果餐廳經(jīng)理邀請您參加任何紅酒與飲料的介紹與試嘗，您都必須參加。-Any negative guest comments on service or food in your station must be solved at once. Only if you cannot solve the problem, refer it to the Rest. Manager any negative comments, even if

20、you were able to solve the problem, must be reported to the Rest. Manager as soon as possible. 當(dāng)您在您的工作區(qū)域內(nèi)收到客人關(guān)于服務(wù)與食品任何負(fù)面意見請及時的處理。當(dāng)您不能不處理時請告知餐廳經(jīng)理。任何負(fù)面的意見，無論您是否能解決都需要盡快報告給餐廳經(jīng)理。-If you over-hear any negative guest comments on any other services provided by the hotel i.e. Telephone, Laundry, Housekeepin

21、g, Front office etc., pass such comments fully and correctly to the Rest Manager. 如果當(dāng)你聽到任何關(guān)于酒店其他服務(wù)的負(fù)面意見，如：電話、洗衣、客房、前臺等等，請將這些意見完整的并準(zhǔn)確地向餐廳經(jīng)理匯報。If the comments are made to you directly, listen to the guest with empathy, excuse the mistake by saying, "I'm very sorry that this happened. I will p

22、ersonally inform the department head concerned and I'm sure that the problem will be taken care of". Do inform the department head concerned immediately and relay the complaint without giving your personal views. Inform the Rest. Manager of your action. 如果客人的意見是直接向您提出的，請認(rèn)真傾聽客人意見，并向客人致歉：“對此事

23、件的發(fā)生，我深感抱歉，我將親自向相關(guān)的部門總監(jiān)報告，并且我保證這一問題將得到重視?！?將投訴不帶個人觀點(diǎn)的告知向相關(guān)的部門總監(jiān)，并且向餐廳經(jīng)理報告您的行動。-For any repairs and maintenance matters, you will inform the Rest. Manager 有關(guān)于任何維修和護(hù)養(yǎng)方面的事宜，您需要告知餐廳經(jīng)理。-If any serious problems are encountered by you or your subordinates with the kitchen or the service bar, inform the Res

24、t. Manager. Problems of a minor nature must be solved by you. However, inform the Rest. Manager of any incident. 如果您或您的下屬與廚房或酒吧之間發(fā)生任何嚴(yán)重問題時，需向餐廳經(jīng)理報告。不太緊要的問題您必須自行處理，但是事件必須告知餐廳經(jīng)理。-It is your responsibility to inform the Rest. Manager without delay regarding any of your subordinates' contemplating t

25、o resign so that a suitable replacement can be found on a timely basis. 您有責(zé)任及時告知餐廳經(jīng)理關(guān)于您下屬的辭職意愿，以便及時安排合適的人選代替空缺。-You will inform the Rest. Manager immediately of any discontentment or problems encountered by you or arising from any of your subordinates. 您應(yīng)及時向餐廳經(jīng)理反映關(guān)于您下屬的不滿情緒或問題。-You are encouraged to

26、 discuss any personal problems with the Rest. Manager. 鼓勵您同餐廳經(jīng)理交流您的私人問題。-You are herewith made aware that any official discussion held with or any verbal reprimand given by a superior will be written down and kept on your personal file. Problems of a personal nature discussed with the Rest. Manager

27、will be kept strictly confidential. 與您進(jìn)行的正式的討論或者主管給您的口頭申訴將被記錄下來存入您的個人檔案里。您同餐廳經(jīng)理私下討論的問題都將嚴(yán)格保密。-Any verbal warning given to you and any official discussion held with any of your subordinates must be written down stating all pertinent points discussed so that it can be filed on the individual's rec

28、ord. 任何口頭上的警告和任何與您下屬正式的討論都要求被記錄下來，記錄下所有討論后的中肯的意見，以便于在個人記錄中存檔。-You are responsible to prepare a written appraisal twice a year of each permanently employed subordinate in your station, giving a clear and fair assessment of the individual's performance and discuss such appraisal in detail with eac

29、h subordinate concerned highlight any areas where progress has been made and any area where improvement is necessary. The staff member concerned will have to sign the appraisal in concurrence. These documents are to be treated strictly confidential and be passed on to the Rest. Manager by you person

30、ally. 您需要對您工作區(qū)的下屬中的長期雇員進(jìn)行每年兩次的書面評估，對其個人表現(xiàn)給與清楚、公正的評價，并與其細(xì)致討論值得繼續(xù)發(fā)揚(yáng)的方面以及需要改進(jìn)的方面。相關(guān)的員工需對評估結(jié)果簽字。這些文件需要經(jīng)過嚴(yán)格的保密處理，并由您親自交給餐廳經(jīng)理。-You will attend the daily pre-and post-service briefing and debriefing. 您需要參加每日的班前會與班后會。-You will attend all training sessions according to schedule. 您需要參加課程表上的所有培訓(xùn)課程。-You will gi

31、ve special and or additional training to any of your subordinates if and when needed to ensure a smooth functioning of your station. 為確保您工作區(qū)域的工作順利進(jìn)行，根據(jù)需要您將對您的下屬進(jìn)行特別的或額外的培訓(xùn)。-You may be chosen by the Rest. Manager to attend cross-training in another department of the hotel. Such cross-training is give

32、n for your benefit and growth as a professional and you are encouraged to learn as much as possible. The report received from the "host department head" on your performance, attitude and interest shown will form part of your personal file. 您將有可能被餐廳經(jīng)理安排參加酒店其他部門的交叉培訓(xùn)。交叉培訓(xùn)將給你自身帶來好處，并且也鼓勵您盡可能多的去學(xué)習(xí)。從您去到的那個部門的部門總監(jiān)那里獲得關(guān)于您的表現(xiàn)/興趣的報告將存入您的個人檔案，成為其中的一部分。-From time to time, you will be asked by the Rest. Manager to perform other duties and assignments and p