酒店部門英語

1、PartHotel Departmental English酒店部門英語Part Hotel Departmental English 酒店部門英語The Maintenance Service.37工程部服務(wù)英語The Sauna and Health Service 38桑拿部服務(wù)英語The Entertaining Service. 39娛樂部服務(wù)英語The Security Service.41保安部服務(wù)英語The Foot Care Center Service.42沐足部服務(wù)英語The Housekeeping Service43客房部服務(wù)英語The Financial Servi

2、ce49 財務(wù)部服務(wù)英語The Western Restaurant Service 50 西餐部服務(wù)英語The Chinese Restaurant Service60中餐部服務(wù)英語 The Sales and Marketing Service.64市場銷售部服務(wù)英語The Front Office Service.70前廳部服務(wù)英語The Maintenance Service工程部服務(wù)英語 常用詞語change 更換 water faucet 水龍頭 bulb 燈泡 supervisor 主管 duty manager 值班經(jīng)理The air conditioning in your

3、room needs repairing. Could you change a room? 您房間的空調(diào)需要修理，請您換個房間好嗎？Could you please wait a moment? Im awfully sorry for the inconvenience./請您稍等一下好嗎？非常抱歉帶給您不便。Im sorry. My English isnt very good. Ill ask my manager to help.對不起，我的英語不太好，我去請我的經(jīng)理來處理。 Dialogue A E : Electrician 電工 G : Guest 客人E: Electrici

4、an. May I come in? 我是電工?？梢赃M來嗎？G: Yes, please. 請進。E: Good morning, sir. The TV set is not working well, isnt it? 先生早上好。是電視有問題嗎？G: No, it isnt. 是的。E: May I fix it now? 現(xiàn)在修理可以嗎？G: Well, Im busy at the moment. 我現(xiàn)在很忙。E: What time would be convenient, sir? 您什么時間方便？G: Could you come again when I am out? 我不

5、在房間時你再來好嗎？E: Certainly. Sorry for disturbing you. I will come again when you are out. Goodbye. 當然可以。對不起，打擾您了。您外出時我再來。再見。G: Bye. 再見。Dialogue B E : Electrician 電工 G : Guest 客人G: I am inside the elevator/lift and cant get out. What shall I do? 我被困在電梯里，不能出去。我該怎么辦？E:Im sorry to hear that. On which floor,

6、 sir/madam?很抱歉您被困在電梯。先生/女士，您在哪一層？ G: The 15th floor. 在15層。 E: Dont worry. Well send the electrician to fix it right away. Could you stay where you are, sir/madam? 請不要擔心，我們馬上派電工去處理。請待在原地好嗎？G: Hurry up please. 請快點。E: Hello? Is anyone there? 有人嗎？G: Yes. Im here. 我在這兒。E: Could you step away from the doo

7、r? Ill open it. 您靠里面站好嗎？我要開門了。G: Ok. 好的。E: Im awfully sorry to have frightened you. 非常抱歉讓您受驚了。 The Sauna Health Center Service桑拿部服務(wù)英語 常用詞語For hall attendant ( 大堂服務(wù)員 )Good evening, sir/madam. Welcome to Sauna Health Center. 先生/女士晚上好。歡迎光臨桑拿中心。How many people are you together? 請問幾位一起？Would you like to

8、have sauna service or massage service? 要洗桑拿還是要按摩？Just a moment, please. 請稍候。Follow me to this way please. 跟我這邊來。Only sauna service is ￥60 RMB. Massage service in the hall is ￥230 RMB for 90 minutes.僅洗桑拿是60元。大廳按摩是230元，共90分鐘。Sorry, sir/madam. My English is not very good. May I ask our supervisor to ta

9、lk with you?先生/女士不好意思，我的英語不太好。我請我們主管和您談好嗎？What can I do for you, sir/madam? 先生/女士，請問有什么可以幫您的？Sorry to have kept you waiting. 對不起，讓您久等了。Please go this way to pay the bill. 買單這邊請。Would you like to put that on your hotel bill or pay in cash? 請問是轉(zhuǎn)房帳還是付現(xiàn)金？Would you please sign here? 請在這里簽字好嗎？Thank you, a

10、nd this is your change. 謝謝。這是找您的零錢。Hope to see you again.歡迎下次光臨。Would you like to go to swimming pool? 請問是到游泳池嗎？For drawing room attendant ( 休息室服務(wù)員 )Foot massage service is ￥60 RMB for 45 minutes. 腳底按摩是60元，共45分鐘。Massage service in the hall is ￥230 RMB for 90 minutes. 大廳按摩是230元，共90分鐘。For bathhouse at

11、tendant （ 更衣室服務(wù)員 ）What would you like to have? Pear, apple, watermelon or anything else?我們這里有雪梨，蘋果，西瓜等。請問您吃點什么？Would you like to drink something? 請問要喝點什么飲品呢？We have coffee, milk tea and coke, all free of charge. 我們有咖啡、奶茶、可樂等，都是免費贈送的。 Would you like the cold or the hot? 請問您是要凍的還是熱的？We also offer comp

12、limentary lunch, would you like to have?我們還提供免費下午茶套餐，您要吃點嗎？Dialogue A G : Guest 客人 C : Clerk of health club 健身俱樂部職員C : Good afternoon. Can I help you ? 下午好，有什么能為您效勞嗎？G : Is there a squash court available this afternoon ? 你們今天下午壁球場有空嗎？C : For what time , please ? 請問在什么時間？G : From 4:00 to 6:00 . 下午四點到

13、六點。C : Im afraid they are fully booked for that time. 恐怕那個時間段的球場已經(jīng)訂滿了。G : What other facilities do you have ? 你們還有其他設(shè)施嗎？C : We also have exercise bicycle, weights, swimming pools, tennis courts and so on. You may find more details in this booklets. 我們還有運動腳踏車，舉重設(shè)備，游泳池，網(wǎng)球場等。您從這本小冊子里會看到更多細節(jié)。G : Thank y

14、ou . Ill go swimming then. 謝謝。我去游泳好了。C : The swimming pool is on the 9th floor. 游泳池在9 樓。G : Do they sell swimming trunks ? 在游泳褲賣嗎？C : Yes , you can find them at the shop nearby. 有的，有游泳池旁邊的商店里就有。 The Entertaining Service娛樂部服務(wù)英語 常用詞語For greeting and saying goodbye （ 問候與道別 ）Good evening, sir/madam. Wel

15、come to Pharaohs Palace Night Club. 先生/女士晚上好。歡迎光臨法魯王宮夜總會。Please dont leave anything behind and thank you for your coming. 請帶好您的隨身物品，謝謝光臨。 Watch your step and hope to see you again. 請慢走，歡迎下次光臨。For serving guests （ 服務(wù)用語 ）Have you made a reservation, sir/madam? 請問先生/女士，你們有預(yù)定嗎？May I know who made a rese

16、rvation for you, sir/madam? 請問先生/女士，是哪位幫你們預(yù)定的？This way please. Sir/Madam. 先生/女士，這邊請。This is the reserved room, come in please. 這是你們預(yù)定的房間，里面請。This is the reserved seat, sit down please. 這是你們預(yù)定的卡座，請坐。Hot towel please. 請用熱毛巾。Here is the ashtray, sir. 先生，煙盅在這邊。Washroom is over there, and Ill show you th

17、e way. 洗手間在那邊，我?guī)?。Here is our drink list. Just tell me what you would like. 這是酒水牌。你們需要什么，我可以幫你點。May I repeat your order? It is . They will be ready in a minute. 你們點的酒水是。請稍等，馬上就好。Here are the drinks you order. Please enjoy yourself. 這是你們點的酒水，請慢用。What can I do for you，Sir/madam? 先生/女士，請問有什么吩咐？Just a

18、moment please. Ill take care of it. 請稍等，我馬上去幫您辦理。Sorry to have kept you waiting. Here are the drinks you ordered.不好意思，讓您久等了。這是您點的酒水（飲品）。Introduction（ 介紹用語 ）1、Our business hours are from 19:00 to 02:00. 我們的營業(yè)時間是19：0002：00。2、Our performance hours are from 22:00 to 00:30 midnights. 大廳的表演時間是22：00-00：30。

19、3、There is no minimum charge for seats at the bar. 大廳吧臺不設(shè)最低消費。4、We have two kinds of seats with minimum charges, ￥218 is for a couch sitting six people, and ￥38 for each guest sitting at the small round table. 大廳有卡座和散臺兩種座位?？ㄗ畹拖M是218元/座，散臺是38元/座。5、Room rental for a deluxe big KTV room is￥888 ; 豪華大房房

20、費為888元/間；6、Room rental for a deluxe KTV room is￥680 ; 豪華房房費為680元/間；7、Room rental for a KTV room with balcony is￥580; 陽臺房房費為580元/間；8、Room rental for a big KTV room is￥480 ; 大房房費為480元/間；9、Room rental for a middle-size KTV room is￥380 ; 中房房費為380元/間；10、Small KTV room is free of room charge but with a mi

21、nimum charge of ￥480 or ￥580 for food and beverage. 小房不收房費，但有480元或580元的最低消費。11、The Presidential KTV room is at ￥9,000 for room rental, plus a minimum charge of ￥2,000 for food and beverage. 總統(tǒng)房房費為9，000元，最低消費為2，000元。12、All prices are subject to 10% service charge.所有消費加收10%的服務(wù)費。13、We will offer compli

22、mentary fruit plate or snacks for consuming in the hall.在我們大廳消費有很多優(yōu)惠，可贈送果盤、小食等。14、We will offer 20% discount on your KTV room rental and consumption of some hard liquors.在房間消費可享受8折房費優(yōu)惠，以及部分酒水8折優(yōu)惠。15、We are attendants for this KTV room and expect ￥200 cash for each one as service charge.我們是這間KTV房的專房D

23、J服務(wù)員，我們每人將收取200元的現(xiàn)金服務(wù)費。16、Here are our daily snacks and tissues. This fruit plate and other snacks are free of charge, Please enjoy yourself. 這是我們的例牌小食、紙巾。這個果盤和小食是贈送的，請慢用。17、What do you think of our performance in the hall. Is it wonderful? 我們大廳的表演怎么樣？精彩嗎？18、Another glass of drink? 還要來一杯嗎？ For payin

24、g the bill（結(jié)賬）1、How would you like to pay the bill? Go Dutch or pay together?請問您打算怎樣買單？是分開買還是一起結(jié)賬？2、Here is your bill sir/madam. Would you like to pay in cash, by credit card or else? 先生/女士，這是您的賬單。請問您付現(xiàn)金、刷卡還是其他方式？3、Here is your credit card sir/madam. Please sign on the bill. 這是您的信用卡，請在單據(jù)上簽名。4、If you

25、d like to put that on your hotel bill, could you write your room number and sign on the bill? 如果您想轉(zhuǎn)房賬，請在賬單上寫上房號及簽名。5、Im sorry but your signature is different from the one at the Front Office. Would you please sign again? 對不起，您的簽名與前臺的不一致。請再簽一次好嗎？6、This is your change and invoice, sir/madam. 先生/女士，這是找

26、回您的零錢和發(fā)票。Dialogue A G : Guest A : AttendantA : Good evening. Sir . Welcome to Welcome to Pharaohs Palace Night Club. The Security Service保安部服務(wù)英語 For greeting and saying goodbye （問候和道別）1、 Welcome to Jia Hua Grand Hotel. 歡迎光臨嘉華大酒店。2、Good morning/afternoon/evening, sir/madam. 先生/女士，早上好/下午好/晚上好。3、What c

27、an I do for you, sir/madam? 先生/女士，請問有什么需要幫助的嗎？4、Just one second please. / Just a moment please. 請稍候。5、Sorry, I beg your pardon? 對不起，請您再說一遍好嗎？6、Sorry to have kept you waiting/Sorry to keep you waiting. 對不起，讓您久等了。7、Its my duty. 這是我應(yīng)該做的。8、Have a safe trip home. 一路平安。 For serving guests（服務(wù)用語）1、Please sh

28、ow your staff card, sir/madam. Thank you. 先生/女士，請出示您的工牌，謝謝。2、Please show your ID card and register. 請出示您的證件登記。3、For security, please show your ID card and relevant licenses. 為確保您的安全，請出示相關(guān)證件查驗。4、Please show your luggage pass. 請您出示物品放行條（物品出閘單）。5、Im sorry but it is my duty. Could you please cooperate w

29、ith us? Thank you.對不起，這是我的工作。請您配合。謝謝。6、Thank you for your cooperation. 謝謝您的合作。 For parking service（停車服務(wù)）1、Welcome to Regal Palace Hotel, sir/madam. This is your parking card. Please keep it.先生/女士，歡迎光臨嘉華大酒店。這是您的停車卡。請妥善保管。2、Im sorry but you are not allowed to park here. Could you park on the proper pl

30、ace? 不好意思，這里不能停車。請您停在車位上。3、Please lock the windows of your car and take care of your belongings. 請鎖好車窗，保管好您的物品。4、Excuse me, could you please show your parking card? 對不起，請出示您的停車卡。5、Could you think over where you put your parking card, sir/madam? 先生/女士，請您仔細想一下，停車卡放在什么地方了？ Others（其他句子）1、Would you like

31、to have a seat in the lobby? 請到大堂沙發(fā)休息好嗎？2、Just a moment, Ill help you to get into contact. 請稍等，我馬上幫您聯(lián)系。3、Im sorry but the person you are looking for isnt in. Could you come another day?不好意思，您要找的人不在，請您改日再來好嗎？4、For security, please lock the door of your room, sir/madam. 先生/女士，為了您的安全，請您鎖好房門。5、Please tu

32、rn down the volume, sir/madam. 先生/女士，請您調(diào)低音量。6、Please go ahead/turn left/turn right. 請向前/向左/向右。7、 Please go ahead a little and then turn left/turn right. 請向前一點再左轉(zhuǎn)/右轉(zhuǎn)。The Foot Care Center Service沐足部服務(wù)英語 For greeting and saying goodbye （問候和道別）1、Good morning/afternoon/evening, sir/madam/president. Welco

33、me to Foot Care Center. 先生/女士/老總，上午/下午/晚上好。歡迎光臨沐足中心。2、Good evening, sir/madam. Nice to meet you. How are you? 先生/女士晚上好。見到您很高興。你好嗎？3、Happy New Year. / Merry Christmas. 新年快樂/圣誕快樂。4、Have a nice festival. 節(jié)日快樂。 5、Wishing you happiness and prosperity! 恭喜發(fā)財！6、Please dont leave anything behind and thank yo

34、u for your coming. 請帶好您的隨身物品，謝謝光臨。 7、Watch your step and hope to see you again. 請慢走，歡迎下次光臨。8、Goodbye. 再見。9、See you tomorrow. 明天見。 Thanks and apology（道謝和致歉）1、Thank you. / Thank you very much. 謝謝。/ 非常感謝。2、Thank you for your kindness. 謝謝你的好意。3、You are welcome. / Its my pleasure. 不客氣。/ 樂意效勞。4、Im sorry.

35、對不起。5、Sorry for disturbing you. 對不起，打擾您了。6、Its my fault. 失禮了。7、It doesnt matter. 沒關(guān)系。 For serving guests（服務(wù)用語）1、Excuse me, what can I do for you? / may I help you? 打擾您了，請問有什么可以幫您嗎？2、How many people are you together? 請問幾位？3、This way please. 這邊請。4、Sit down please. / Take a seat please. 請坐。5、Please tak

36、e off your shoes. Here are the slippers. 請松腳，這里有拖鞋。6、Is there anything else I can do for you? 請問還有什么可以幫到你？7、Our free drinks are What would you like? 我們的免費飲品有請問您喝點什么？8、These are the drinks you order. Please enjoy them. 這是您點的飲品，請您慢用。9、Our shoes polishing service is free. Would you like to have? 我們有免費的

37、擦鞋服務(wù)，請問您的鞋方便擦嗎？ Others（其他句子）1、Could you assist us with 請您協(xié)助我們2、Is it all right? 您看這樣好不好？3、Our hotels regulation is that 我們酒店的規(guī)定是這樣的4、Yes. / All right. / I see. 是的。/ 好的。/ 我明白了。The Housekeeping Service客房部服務(wù)英語Part One: Useful SentencesGreeting and saying goodbye (問候和道別)1、Good morning/afternoon/evening,

38、 sir/madam. 先生/女士，早上/下午/晚上好。2、Have a nice day, sir/madam. 先生/女士，祝您有愉快的一天。3、Hope you enjoy your stay here. 祝您入住愉快。4、Have a nice trip. 祝您旅途愉快。5、Good night. 晚安。/ Good luck. 祝您好運。/ Congratulations! 祝賀您！6、Happy New Year/Merry Christmas/Happy Birthday! 新年/圣誕/生日快樂！ Not understanding (未聽懂)1、Pardon me? 抱歉，您能

39、再說一遍嗎？ 2、I beg your pardon? 很抱歉，您能再說一遍嗎？ 3、Im sorry, one moment please. Ill ask my supervisor to help.很抱歉，請稍等，我叫主管來幫助您，好嗎？4、Sorry, I dont understand. But Ill ask our supervisor to help you. Just a moment please. 很抱歉，我聽不懂。我叫領(lǐng)班來幫助您。請稍等。Asking for waiting (要求等待) 1、One moment please. / Just a moment ple

40、ase. 請稍等。2、Ill be back right away. 我馬上回來。 3、Ill be back in 5 minutes. 我5分鐘后回來。4、Ill bring the soap for you in 5 minutes. 我5 分鐘后送香皂過來。5、It will be ready in about 5 minutes. 大約5分鐘后準備好。6、It wont be more than 10 minutes. 不超過10分鐘就好。7、We are just making up your room.，and it wont be long. 我們正在清理您的房間，就快好了。

41、8、Your room is almost ready. 你的房間基本準備好了。 Apologizing (道歉)1、Im very sorry for the delay. 很抱歉，耽擱了。2、Sorry to have kept you waiting. 很抱歉讓你久等了。3、Im sorry, sir/madam. Your room will not be ready till lunch. 先生/女士很抱歉，您的房間午飯后才能準備好。Thanks（道謝）1、Thank you./Thank you for your advice/information/help.謝謝/謝謝你的建議/

42、你提供信息/你的幫助。2、You are welcome./My pleasure. 不客氣。/ 樂意效勞。Not sure (不確定)1、I will check and then let you know. 我查一下再告訴您。2、Let me check, and then tell you. 我查一下再告訴您。 3、Good question. Ill ask my supervisor to come here. 您提出的問題很好，我去叫領(lǐng)班來。Offering help（提供幫助） 1、The concierge can buy cigarettes for you. 禮賓部可以為你

43、買煙。 2、The laundry can press clothes for you. 洗衣房可以為你燙衣服。 3、The Duty Manager can open the safe for you. 大堂副理可以為你開保險柜。 4、My supervisor can replenish your mini-bar. 我的領(lǐng)班可以為你補充小酒吧。5、What can I do for you?/May I help you? 我能為您效勞嗎？6、Let me get that for you. 讓我來拿。7、If there is anything else we can help jus

44、t call the housekeeping at extension“5”.如果你有其它的需要可以通知客房中心，請撥內(nèi)線5。8、If you need anything else please let us know. 如果你還有其他的需要請通知我們。9、Goodbye. We hope to see you again. 再見，希望能再次為您服務(wù)。10、May I have you name/room number? 請問您的姓名/房間號碼？11、Its my duty. 這是我的職責。Showing directions (指引方位)1、Take the elevator up (do

45、wn) to the 2nd floor. 乘電梯上（下）到二樓。2、Please go ahead at the 1st corner. 請在第一個拐彎處一直往前走。3、This way, please. 這邊請。 4、After you. 您先請。5、Going up (down), sir/madam? Which floor please? 先生/女士，您上樓（下樓）嗎？到哪一層？6、Excuse me, where is the washroom? 請問洗手間在哪兒？7、Turn left/right. 向左/右轉(zhuǎn)。8、Go straight ahead. 一直往前走。9、Pleas

46、e follow me, sir/madam. 先生/女士，請跟我來。10、Where is the café? Its beside the lobby. 咖啡廳在哪兒？在大堂旁邊。11、This way please. The elevator is over there. 這邊請。電梯在那邊。12、Excuse me, where can I have my documents copied? 請問在哪兒可以復印文件？13、You can go to the Business Center, which is on the 2nd floor. 您可以去二樓的商務(wù)中心。Part

47、 Two: Situation English For Room Attendant1、RA: (Knocking at the door first) Housekeeping, may I come in? 我是服務(wù)員，可以進來嗎？G: Sorry, Im busy right now. Can you come later? 抱歉，我現(xiàn)在正忙。你能等會兒來嗎？ RA: Certainly. What time would be convenient for you? 好的，那何時方便呢？G: About 10:30 in the morning. 上午10:30 左右。 RA: I wi

48、ll come over after 10:30。 好的，那我10:30 后再來。.2、RA: (Knocking at the door first) Housekeeping. May I come in and make up your room now?我是服務(wù)員，可以進來清潔房間嗎？G: Could you wait a few minutes please? 請等會兒好嗎？RA: Certainly. Madam. When would you like me to come over? 好的夫人。何時您方便我過來呢？G: In 15 minutes. 再過15分鐘吧。RA: Il

49、l be back in 15 minutes. Can I take your laundry now or later? 15分鐘后我再來?，F(xiàn)在能收洗衣嗎？或是等會兒。 G: Oh thank you. You can take it now. 哦,謝謝，現(xiàn)在可以收。 3、G: Excuse me, could you tell me what time it is now? 請問現(xiàn)在幾點了？RA: Certainly, its 7:15 a.m. 早上7：15。G: Thank you. 謝謝。RA: You are welcome. ( Its my pleasure) 不用謝。 4、

50、G: Where is room 1218? 請問1218房在哪？RA: This way please。這邊請。Room 1218 is on your left (right). 1218房在你的左手邊（右邊）。 Room 1218 is the third one on the left. 1218房在左手邊第三間。 5、G: Excuse me, could you bring me a bar of soap? 你能給我一塊香皂嗎？ RA: Certainly, Ill be back right away. 好的，馬上送來。6、G: May I have some towels?

51、能給些毛巾嗎？RA: Certainly, one moment please. I will be back right away. 當然可以。請稍等，馬上送來。RA: Excuse me, here are the towels. 打擾一下，這是你要的毛巾. 7、RA: Housekeeping. May I come in to pick up your laundry? 我是服務(wù)員，可以進來收取衣物嗎？G: Come in please. 請進。RA: Do you need dry cleaning or pressing? 您要干洗還是凈燙？G: Dry cleaning plea

52、se. 干洗。RA: Do you need express service? 您需要快洗服務(wù)嗎？G: Yes, Id like it back as soon as possible. 需要。我需要衣物盡快返回。RA: It takes only 4 hours. 快洗衣物只需要4個小時。G: Fine, please do it. 好的。就快洗吧。RA: Your laundry will be back in 4 hours. 4個小時后您的衣物會被送回。Part Three: Situation English for Housekeeping Center Staff Making

53、up the room1、H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。房務(wù)中心。請問現(xiàn)在可以打掃您的房間嗎？G: Ok, please. 好的，請吧。H: Thank you. I am sorry for disturbing you. / I am sorry to have disturbed you. 謝謝。很抱歉，打擾了。2、H: Good morning, sir/madam. This is Housekeeping. Can we

54、 make up your room for you now?先生/女士，早上好。房務(wù)中心。請問現(xiàn)在可以打掃您的房間嗎？G: No, not now. Thanks. 現(xiàn)在不要。謝謝。H: When is the most convenient time for you? 您什么時間方便呢？G: Can you make it up when I am out? 我出去的時候打掃好嗎？H: Certainly. Could you telephone us when you are out? Our number is 5.當然可以。您出去的時候打我們電話好嗎？我們號碼是5。G: Ok. I will. 好的。我會的。H: Thank you. Sorry for disturbing you. 謝謝。很抱