酒店展示房服務(wù)程序

1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-705編號：_酒店展示房服務(wù)程序?qū)徍耍篲時間：_單位：_酒店展示房服務(wù)程序用戶指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開化，讓所有人保持集體的協(xié)調(diào)，維護(hù)集體的利益，從而充分發(fā)揮團(tuán)體的力量，實現(xiàn)管理有法可依，內(nèi)部運(yùn)行有規(guī)則保障?？赏ㄟ^修改使用，也可以直接沿用本模板進(jìn)行快速編輯。酒店展示房服務(wù)程序目標(biāo)·To ensure that the room will not be sold to a guest during the time the show room is needed.確保在需要展

2、示房時，其不會已經(jīng)賣給客人。Policy Statement政策闡述l It is the policy of the hotel that the room requested for show room is blocked in the system and double-checked afterwards by Housekeeping.這是酒店關(guān)于要求被展示的房間被鎖閉，并經(jīng)過客房部的兩次檢查。Temporary Show Room Procedures臨時房間展示程序1.The Team Member will approach the Front Desk and mentio

3、n which type of room is needed for show room.團(tuán)隊的成員走近前臺并提及需要參觀展示房。2.The Front Desk Agent will source a vacant clean room.前臺員工將尋找一間干凈的空房。3.Assign the room number in the computer system and place the reason as “Show Room”. This will ensure that the room is not sold or allocate to another guest.在計算機(jī)系統(tǒng)的房

4、號上標(biāo)記并注明原因“展示房”。這樣就會確保不會被賣或分配給其他客人。4. The key will be put in a key card holder and the room number will be written down鑰匙將被放進(jìn)鑰匙盒，并記下房間號碼。5. Upon completion of the show room the key card and key will be handed over to the Front Desk Agent使用完畢的展示房的鑰匙將被歸還給前臺。6. The Front Desk Agent will unassign the roo

5、m number and calls Housekeeping to double check the room to ensure cleanliness.前臺將重新分配房間號碼并通知客房部反復(fù)檢查房間以確保干凈。7. The Senior Front Desk Agent will check all Assign Rooms on a regular basis to ensure that the inventory is accurate.前廳領(lǐng)班將檢查所有分配的房間的順序基礎(chǔ)以確保目錄的準(zhǔn)確性。Permanent Show Room Procedure永久展示房程序1. If oc

6、cupancy allows, the Front Desk Supervisor / Team Leader should assign Permanent Show-Rooms (of each category), preferably on the same floor.如果入住率允許前臺主管/團(tuán)隊代表將安排永久展示房（各個類型），最好在同一樓層。2. Housekeeping should then block these rooms as Out-Of-Service (using the Show-Room reason code).客房部將鎖閉這些房間（使用展示房代碼）。3.When associates request the show-room keys, they sign for the keys in thereception