酒店英語情景對話

1、r店英語情景對話文檔編制序號：KKIDT-LLE0828-LLETD298-POI08日有用話t9/酒店常用英語Restaurant酒店里面的稱為餐廳,酒店外的可以叫飯館或者餐館都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大號床Queen-size大號床Twinbeds雙床房Singlebed單床房Doubleroom雙人間Singleroom單人間Suite套房Studiosuite公寓套房Adjoiningroom相鄰房Connectingrooni連通房ExecutiveFloor行政樓層Bellboy行李員Concierge禮賓

2、Receptionist前臺接待Reception/Frontdesk前臺Coach旅游大巴Reservation預(yù)訂不是預(yù)定Doorman門房門童Housekeepingstaff客房清潔人員Roomservice客房效勞.有時特指客房送餐效勞Ground花園Tip小費(fèi)Servicecharge月艮務(wù)費(fèi)Turndown開夜床效勞指的是黃昏的時候再次整理房間,使客人晚上睡的舒服Executiverooni商務(wù)房Shuttlebus班車DoNotDisturbSign/DNDsign請勿打攪牌PleaseMakeUpsigiVPMUsign請收拾房間牌checkout退房check-in登記入住

3、lobby大堂Ownerresponse:業(yè)主回復(fù)基*信息23.MayIhaveyourname,please請問您貴姓10.WhichdateswouldyouliketobookWhenwillyoucheckinandcheckout請問您需要訂哪一天什么時候入住及退房59.Whattimedoyouexpecttoarrive,Sir請問大概什么時候到酒店,先生46.Whattimewilltheguestbearriving客人大概什么到達(dá)酒店11.Howlongwillyoustayinourhotel請問您打算逗留多長時間36.Couldyouholdtheline,please

4、I'llcheckourroomavailabilitiesforthosedays.麻煩請您稍等,我們查詢那段時間的房態(tài).37.Justaminute,pleaseI'llcheckourbookingsitxiation.麻煩請您稍等,我需要查詢我們的房態(tài).73.Justamoment,please.I'llchecktheavailabilityforyou.麻煩請您稍等,我查詢能否可以提供給您.41.CouldyouholdonforamomentpleasePllcheckourreservationrecord.麻煩請您稍等,讓我查詢我們的預(yù)訂紀(jì)錄.72.H

5、owmanypeoplearethereinyourparty與您同行有多少人50.rilarriveonedayearly.IsthatOK我那天早點(diǎn)到,可以嗎56.Wellsendaconfinnationtoyousoon.我們稍后傳確認(rèn)書給您.57 .Shouldyouhaveanyquestions,pleasedonothesitatetocontactus.如有任何疑問請隨時與我們聯(lián)系.58 .Pleasefeelfreetocontactusifwecanbeoffurtherassistance.如需進(jìn)一步了解,請隨時與我們聯(lián)系.其他融分類42 .Doesitincludeb

6、reakfast包括早餐嗎43 .Thetaxandbreakfastarealsoincluded.稅及早餐也包括在內(nèi).12 .Doesyourhotelhavepick-upservice請問責(zé)酒店有接車效勞嗎13 .Yes,pleasecontacttheconciergefordetails.有的,詳細(xì)內(nèi)容請聯(lián)系禮賓臺.16 .Whatisyourhotefswebsiteandemailaddress請問責(zé)酒店的網(wǎng)址及郵址17 .OurhoteFswebsiteisxxxxandouremailaddressisxxxx.Toreservearoomorgivefeedbacktou

7、s.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預(yù)訂房間或有任何建議可與我們聯(lián)系.4 .HowaboutyourhoteFslocation請問責(zé)酒店位于哪里5 .Well,ourhotellocatedinYantiandistric,ShenZhenCity.TheOCThotelisabout40minutesfromShenzhenrailwaystation,85minutesfromBaiYunairport.我們酒店位于深圳市鹽田區(qū).本酒店離深圳火車站40分鐘車程,到深圳機(jī)場85分鐘.6 .What'sthelevelofyourhotel請問貴酒店是幾星級的7 .Ourh

8、otelisafive-starhotel.本酒店是五星級的酒店.8 .HowaboutyourhotePsfacilities請問責(zé)酒店有什么設(shè)施9 .Wehavefourkindsofrestaurant,lobbybar,conferenceroom,healthcenter,shopprinceand(KTVequipment)o.本酒店有四種類型餐館,大堂吧,會議室,健身會所,商場及(KTV設(shè)施).44 .Wehaveaspecialfamilypackageplan我們現(xiàn)在開始新推出一個優(yōu)惠套餐.45 .We'llhavetochargeyouRMB300extrafora

9、nadditionalbed,thebabysetisforfree.如需加床,我們將會收取人民幣300元,嬰兒床是免費(fèi)的房咂米林美1 .MayIhavetheroomtype,please/Whatkindofroomwouldyouliketoreserve請問需要預(yù)訂哪一類型的房間2 ：Whatkindofroomdoyouhave請問責(zé)酒店有什么房間類型3 .Wehavestandard,superior,deluxe,executiverooms.Therearealsosomesuiteaswell.Furthermore,wehaveafloorofnon-smokingroom

10、s,andwealsohavesomeconnectingroonis(Interlakenhotel).我們酒店有標(biāo)準(zhǔn)房,高級房,豪華房,行政房.除此之外還有一些套房.而且我們酒店還設(shè)有不吸煙樓層及連通房.14 .CanIgetharborviewinyourhotel我可以看到海景嗎15 .Iamsorry,youcan'tButyoucanhaveaniceviewofalargepool/lakesurroundedbybeautifullandscaping.很抱歉,不可以.但您可以看到周圍美麗的泳池/湖景.64 .Perhapsyouhaveacheaperroom或許您們

11、還有更廉價的房間吧65 .Sorry,thequotedrateislowest.不好意思,這個報價已經(jīng)是最低了.68.Theroomisspaciousandcosy,I'msureyouwillenjoyyourself.房間既寬敞又舒適,我肯定您會過得愉快.70.MayIrecommenddeluxesuiteIt'smoreluxuriousandcomfortable.我向您推薦豪華套房,更豪華更舒適的.取保取酒麻那么18.Yourreservationistemporaiyanditwillbecancelledifyoudon'tarrivebefore.

12、onthatday.您的預(yù)訂是暫時的,如果那天下午6點(diǎn)前不到,我們將會取消您的預(yù)訂.90.Withoutguaranteedreservation,wecanonlyholdtheroomto6.Ifyoumakeaguaranteedresenation.wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?非擔(dān)保的預(yù)訂只能保存到當(dāng)天下午6點(diǎn).假設(shè)您作了擔(dān)保預(yù)訂,我們就可以整夜為您保存房間,您愿意提供信用卡作擔(dān)保嗎80 .Wouldyouliketoguaranteeyourroomfor

13、latearrival?因您較晚入住,您可以為您的預(yù)訂作個擔(dān)保嗎81 .Howwouldyouliketoguaranteeyourreservation?請問您以什么方式為您的預(yù)訂作擔(dān)保83.MayIlakeyourcreditcardfortheguaranlee可以提供您的信用卡作擔(dān)保嗎89.Toguaranteeyourbooking,pleaseadviseusofyourcreditcartnumberanddatedofvalidadvancein.為了保證您的訂房,請將您的信用卡號及有效期限通知我們,或預(yù)付壹晚的房租作訂金.84.Letmerepealyourreservati

14、ontoensureitiscorrect.讓我為您重復(fù)一下您的預(yù)訂以保證無誤.95.Thereservedroomwillbeheldtill18:00onarrivalunlessacashorcreditcardguaranteeismade.所預(yù)訂的房間保存至當(dāng)天的6點(diǎn),除用現(xiàn)金或信用卡擔(dān)保外.96.Forguaranteedreservation,onenightroomrentalwillbechargedforcancellationornoshow.已作擔(dān)保的預(yù)訂,如當(dāng)天取消或沒入住,本酒店將會收取當(dāng)天的壹晚房費(fèi).39.Certainly,we'llholdtheroo

15、muntilyouarrive.當(dāng)然可以,我們將為您保存房間直到您的到來.廉睢解舂臭19.Iamsorry,nodeluxeroomisavailable.Allroomsareunavailable.很抱歉,提供不了豪華客房./所有房間都訂滿了.100.Pmafraidwehavenosuperiorroomavailable.Wouldyouminddeluxeroominstead恐怕我們提供不了高級房、豪華房可以嗎20 .Doesyourcompanyhavecontractwithourhotel請問責(zé)公司與我們酒店有協(xié)議嗎22 .Pleaseholdonforamoment,MrS

16、mith.史密夫先生,麻煩請您稍等.71 .IwillgetsomeonewhocanspeakEnglishwelltotalktoyou.我會找壹位英語較好的同事跟您說.72 .IamsorryIbegyourpardon.不好意思,麻煩請重復(fù)一遍.73 .Wouldyoupleasespeakmoreslowly不好意思,麻煩請說慢一點(diǎn)74 .Iamsorry,Ididn'tcatchwhatyoumean't.不好意思,我不大懂您的意思.75 .Iwouldliketotalktosomeoneincharge.我想找您們的負(fù)責(zé)人.76 .Hehasnotcomebac

17、kyet.他還沒回來.77 .Sheisinaconferencenow.她正在開會.78 .Wouldyouliketocallbacklater麻煩請您稍后再撥.79 .Thankyouforwaiting.讓您久等了.80 .Imnotsure.sony.不好意思,我不能確定.81 .Areyoufollowingme,Sir請問聽懂我說嗎,先生82 .Couldyouexplainthatabitmore請您解釋多一點(diǎn)好嗎83 .Couldyouputthatmoresimply請您具體一點(diǎn)好嗎101.Weareverysorryfortheinconvenience.對您造成不便請見

18、諒.信息小40.I'dliketoconfinnyourresen-ation.我想確認(rèn)您的預(yù)訂.21.CanIreconfirmthereservationAsuperiorroom,forMr.Smithonthe20thOct.MynameisXX,ifyouhaveanyquestionspleasefeelfreetocontactus.Thankyouforcalling.Bye-bye!我可以再確認(rèn)您的預(yù)訂嗎史密夫先生,1.月臺20日預(yù)訂壹間高級房.我的名字XX如有任何疑問請與我們聯(lián)系.謝謝您的來電.再見！98.ThankyouforyourreservationatOC

19、TEASTHotel.Ifyouhaveanyquestionsorchangesaboutyourreservationpleasecontactusassoonaspossible.感謝您預(yù)訂東部華僑城酒店,如有任何疑問或需作任何更改請與盡快與我們聯(lián)系.圭輸4修政94.Fdliketochange/cancelareservation.我想更改/取消預(yù)訂.47 .Yourroomisconfirmedforthatday.那天您的房間已確定.48 .rdliketoextenditfortwomorenightsuntilthe9th.我想延住多兩天,直到9號°49 .We

20、9;llextendyoiu-reservationforyou.我們將會延住您的預(yù)訂.51 .Wehavechangedourschedule,pleaseamendourbookingtillnextweek.我們的行程有變動,請更改我們的預(yù)訂到下星期.52 .rdliketocancelareservation.我想取消一個預(yù)訂.53 .I'mafraidwehavenorecordofareseivationunderthisname.不好意思,恐怕我們沒有這個名字記錄的預(yù)訂.54 .Whichtravelagentdidyougothroughtomakethisreserv

21、ation.請問您是通過哪間旅行社來做這個預(yù)訂的55 .Isthisanewreservationoraconfirmationcall請問這個是新的預(yù)訂,還是確認(rèn)預(yù)訂62 .Haveyoumadeareservation請問已經(jīng)作了預(yù)訂嗎69 .Sorry、Ican'tfindyournameonthearrivallist.不好意思,我在預(yù)期到達(dá)的名單上找不到您的名字.63.I'msonytohavetakenupyourtime.不好意思占用您的時間.93.We'llamendyourreservationatyourequest.我們將會按您的要求作相應(yīng)的更改.

22、酒店Checkin第一種情況：已經(jīng)預(yù)定,并且成功入住A: Goodmorning.WelcometoBeijinghotel.MayIhelpyou早上好.歡送來北京飯店.我可以幫你嗎B: Goodmorning.I'dliketocheckin.早上好.我想辦理住宿登記.A:Doyouhaveareservation你有預(yù)約嗎B:YesJbookedadoubleroomfortwonights.是的,我訂了一個雙人房間,住兩個晚上.A: MayIhaveyourname.Sir我可以知道您的名字嗎,先生B: Sure,it's.布萊克先生.A: OK.Holdonpleas

23、e.Youhaveareservationfor2nights,.Ifyouaresuretostaytonight,Iwillhelpyoutoidentifyandmaketheregistration.好的.請稍等.你有預(yù)定2晚,布萊克先生.如果你確定要今晚入住,我將幫你確認(rèn)并登記.B: .好的,謝謝.A: PleasewaitayousigntheregisterTheregistrationnumberandyoursignature.請等一下,你能在登記冊上簽名嗎登記號和你的簽字.B: youare.好了！給你.A:Thaiikyou.Hereisyourkey,andyou

24、9;llbeRoom714.Anddoyouneedhelpwithyourbags謝謝.這是你的鑰匙,房間號714.需要幫您搬運(yùn)行李嗎B:Yes.Myluggageistooheavy.Ineedhelp.Thankyou.是的.我的行李太重了.我需要幫助.謝謝你.A:OK.Iwillgetthepotertotakeyourluggage.Thereisanelevatoronyourright.Whenyougetoff,gotoyourleft,andyourroomwillberightthere,room714.Enjoyyourstay.好的.待會效勞員會幫您搬運(yùn)行李的.電梯在你

25、的右手邊.當(dāng)你到達(dá)樓層時彳主你的左手邊走、您的房間就在那里.房間714.祝你過得愉快.C: Thankyou.謝謝你.來到房間所在樓層C:Goodafternoon.Hereisthesevenfloorreception.Iamtheattendanthere.Welcometoourhotel,andhopeyouenjoyyourstayhere.WhatcanIdoforyou下午好!這是七樓接待處!我是效勞員.歡送來到我們酒店,希望你過得愉快.我能為您做些什么D: Iamcan'tfindmyroom.Canyoutakemetomyroom我找不到我的房間.你能帶我到我的房

26、間嗎E: youtellmetheroomnumberis是的.你能告訴我房間號是什么B:Thatisverykindsofyou.Myroomis714.你真是太好了！我的房間時714C:OK.Thiswayplease.Pleaseletmetakeyoutoyourroom.Thisisyourroom.那好.請這邊走.請讓我?guī)ツ姆块g.B: Theroomissonice.這個房間真漂亮！C: Iamgaldyouliketherooms.很快樂你喜歡.B: BythewayJwanttoknowwhetherthehotwaterisavailableallday順便問一下,我想

27、知道是否一整天供給熱水C:Yes,thebathroomservershotwateralldaylong.Ithink,youmustbetired.Herearecoffeeandtee.Youcandrinkwiththecupoverthere.是的,浴室效勞器熱水是一整天供給的.我想.你一定很累了.這里有咖啡和茶.你可以喝一杯.B: Thankyou.Andcanyoutellmewhereistherestaurant謝謝你.你能告訴我那餐廳在哪兒C: Restaurantonthefirstfloor,thatsignscanhelpyoufindtherestaurant.餐廳

28、在一樓.您可以根據(jù)路標(biāo)找到.B:Thankyou.謝謝你.C: Itismypleasure.Iwishyouhaveaniceday.這是我的榮幸.我希望你有個美好的一天.酒店CheckOutD: Goodmorning.CanIhelpyou早上好.我能幫助你嗎B:Yes,I'dliketocheckout.是的,我要退房口D:MayIhaveyounameandyourroomnumber,please請給我您的名字和房間號好嗎B:Mr.Blackinroom714.房間714,布萊克先生.D:Holdonplease.Okay,Mr.Black,it's200dolla

29、rs.Howwouldyouliketopay請稍后.好的,布萊克先生.一共200美元,您想要怎么付賬B:OnmyVisacard.Doyouneedthecard信用卡.需要出示卡嗎D:No,wehaveyournumberonourcomputer.Letmeprintoutthereceiptforyou.Hereisyourbill,adoubleroomfortownightsat200dollars.Ifeverythingisokay,wouldyousignhereplease不,我們有您的卡號在我們的電腦.讓我打印出收據(jù)給你.這是你的賬單.一個雙人房間為期兩個晚上,200美元

30、.如果一切沒問題,請?jiān)谶@里簽名好嗎B:Uli.whatistliischargefbr嗯這筆費(fèi)用是什么D:letmesee.Iamsony.Thatismyfault.tliisistheroomserviceyouaskedfbr.讓我看看對不起,這是我的疏忽.這是您要的效勞費(fèi)用.B:Oh,thafsright.Hereyougo.嗯,好的.D:ThankyouforstayingatBeijingHotel.Ihopeyouwillcometoourhotelagain.Wouldyoulikemetocallataxiforyou謝謝你光臨北京飯店.我希望你能再次光臨我們.你需要我給你叫

31、輛出租車嗎B:Yes.rdappreciateit.是的.我會很感謝.D:Youhaveaniceday!你有美好的一天！B:Thanks.Youtoo.謝謝口你也一樣.第二種情況：已經(jīng)預(yù)定,但電腦無記錄A: Goodmorning.WelcometoBeijinghotel.MayIhelpyou早上好.歡送來北京飯店.我可以幫你嗎B: Goodmoniing.I'dliketocheckin.早上好.我想辦理住宿登記.A: Doyouhaveareservation你有預(yù)約嗎B:YesJbookedadoubleroomfortownights.是的,我訂了一個雙人房間,住兩個晚上

32、.A:Mayhaveyourname,Sir請問您的名字B: Sure,it's.布萊克先生.A: OK.Holdonplease.Iamsorry,sirThereisnorecordofyourreservation.好的.請稍等.非常對不起,先生.我們這里沒有您預(yù)約的記錄.B: Thatistoobad.Arethereanyroomsavailableforme那太糟了.是否有空房嗎A: Certainly.Butweonlyhaveasuite.當(dāng)然有！但是我們只剩有套房.B: Howmuchdoyouchargeforit請問需要多少錢A: 300dollars.300美元

33、.B: amafraiditistooexpensive.Butthereisnootherchoice.Well,pleaseregisteritforme.噢.這恐怕太貴了.但是又沒有其他選擇.那好吧、請幫我登記一下.A:OK.Holdonplease.Ifyouaresuretostaytonight,Iwillhelpyoutoidentifyandmaketheregistration.好的,請等下.如果你確定要今晚入住,我將幫你確認(rèn)并登記.第三種狀況：無預(yù)定A: Goodmorning.WelcometoBeijinghotel.MayIhelpyou早上好.歡送來北京飯店.我可以

34、幫你嗎B: Goodmoniing.I'dliketocheckin.早上好.我想辦理住宿登記.A: Doyouhaveareservation你有預(yù)約嗎B: No,Ididnotarethereanyroomsavailableforme我沒有預(yù)約.請問還有空房嗎A: Certainly.Whatkindofroomdoyouneed當(dāng)然有,請問你需要怎樣的房間B: Adoubleroomfortownights.一個雙人房間,住兩個晚上.A:OK.Holdonplease.Ifyouaresuretostaytonight,Iwillhelpyoutoidentifyandmake

35、theregistration.好的,請等下.如果你確定要今晚入住,我將幫你確認(rèn)并登記.機(jī)場登記1 .打預(yù)定A: Hello!ThisisAmericanairlinereservationoffice.你好!這是美國航空訂票辦公室.B: Hello!I'dliketoreserveaseattoBeijingtoday.你好!我要預(yù)訂今天去北京的機(jī)票.A: Justonemoment,please.Letmecheckforyou.請稍等.讓我替您查一查.B: OK.好的A:Wehavetwoflights,oneat2:00pm,andtheotherat5:00pm.Bothfl

36、ightshaveseatsavailable.Whichwouldyouliketotake,sir我們有兩個航班,一個是下午兩點(diǎn)的航班,另一個下午5點(diǎn)的.兩個航班都座位.你要搭乘哪個航班呢先生B：I'dliketotakethefirstavailableflight.我想要早點(diǎn)的那個航班.A：Whichwouldyouprefer,firstclassoreconomy你想要頭等艙還是經(jīng)濟(jì)艙B：Economy,please.WhattimedoestheflightgetintoBeijing經(jīng)濟(jì)艙.請問飛機(jī)什么時間進(jìn)入北京A:At6:00oclock.Letmegiveyoua

37、finalconfirmation,yourflightnumberis212,leavingJFKAirportat2:00oclockintheafternoononJuly8.Ifyouaresuretotakethisflight,Iwillmakereservationforyou,andmayIhaveyourname今天六點(diǎn).讓我給你最后確實(shí)認(rèn).您的航班號是212,7月8日下午兩點(diǎn)在JFK機(jī)場登機(jī).如果你肯定搭乘這班機(jī),我將幫您預(yù)訂了.請問你的名字好的.姓名是布萊克.請問我需要何時辦理登機(jī)手續(xù)A: Youhavetobethereanhourbeforethedeparture.

38、Doyouhaveanyotherquestions你必須在提前一小時.您還有別的問題嗎B: Ihavenootherquestions,thankyou.沒有了！謝謝你！A:ltismypleasure.這是我的榮幸！2.現(xiàn)場買票Mrs.Fu:Hurryup!Wedon'thavemuchtimeleft.快點(diǎn)!我們沒有多少時間了.Mr.Fu:Takeiteasy.Westillhavetwohours.放輕松.我們還有兩個小時.Mrs.Fu:Comeon!Thisismyfirsttimeevertotakeaplane.Idon'twantanythingtogowron

39、g.拜托！這是我第一次搭乘飛機(jī).我可不想出任何過失.Mr.Fu:Letmetakecareofeverything,allrightNow,lefsgotothecheck-incounter.讓我來照看所有的東西,好嗎現(xiàn)在,讓我們?nèi)ス衽_辦理乘機(jī)手續(xù).AirlineClerk:MayIseeyourticketsandpassports,please我可以看一下您的機(jī)票和護(hù)照好嗎Mr.Fu:Heretheyare,給您.AirlineClerk:Wouldyouputallyourbaggageonthescale,please.Ah,eighteenkilos.您能把你的行李放在秤上,好嗎.啊,18公斤.Mrs.Fu:Isthatinsidethefreeallowance沒超出免費(fèi)行李額吧Airli