zv永續(xù)絕經(jīng)營(yíng)的企業(yè)--世界級(jí)的公司ppt課件

1、講題 : 永續(xù)絕經(jīng)營(yíng)的企業(yè) 世界級(jí)的公司 (World -class)講員 : 劉英芳 :liu_ying_fanhotmailSpeaker : Y F Liu, 劉 英 芳Experiences : 1. Technical Director, manufacturing operations, Wyeth Taiwan Corporation 2. Engagement Director- Business Consulting, Unitopia Taiwan 3. Director-Manufacturing Operations, Eli Lilly & Co. Taiwan 4.

2、 Manager- engineering, human resources, production, GMP Plant design and construction Eli Lilly & Co. Taiwan 5. Section chief of Nuclear Power Project, Taiwan Power Co.Education : M. S., Univ. of Mass. At Lowell, U.S. A. 1977 B. S., Tsing-Hua Univ. , 1972 Contact : Mobil phone:0952-612-831 :liu_ying

3、_fanhotmailBusiness operation excellence杰出的企業(yè)經(jīng)營(yíng) 品質(zhì)獎(jiǎng)MBNQA (美國(guó))1. Leadership, 領(lǐng)導(dǎo)力2. Information and analysis, 資訊及分析3. Strategic planning, 戰(zhàn)略規(guī)劃4. Human resource development, 人力資源發(fā)展5. Process management, 流程管理6. Business results, 營(yíng)運(yùn)成果7. Customer satisfaction, 客戶滿意度European Quality Award (歐洲)1. Leadership

4、2. Policy and strategy3. People management4. Resources5. Processes6. Customer satisfaction7. People satisfaction8. Impact on society9. Business resultsBusiness operation excellence杰出的企業(yè)經(jīng)營(yíng) 品質(zhì)獎(jiǎng)Deming Award (戴明獎(jiǎng))1. Policies, planning2. Administration3. Education4. Information5. Analysis6. Standardizati

5、on7. Control8. Quality assurance9. Results10. Future plan (未來(lái)的規(guī)劃) Taiwan National Quality Award (臺(tái)灣國(guó)家品質(zhì)獎(jiǎng))1. Value, objective, strategy(經(jīng)營(yíng)理念, 目標(biāo)與集戰(zhàn)略)2. Organization and operation(組織與運(yùn)作)3. Human resource development(人力發(fā)展與運(yùn)用)4. Information management(資訊管理與運(yùn)用)5. Research and development(研討發(fā)展)6. Quality

6、assurance(品質(zhì)保証)7. Customer service quality(客戶服務(wù)品質(zhì))8. Social responsibility(社會(huì)責(zé)任)9. Total quality performance(全面品管績(jī)效)Built to last Collins基業(yè)長(zhǎng)青Stable core value system, 穩(wěn)固的價(jià)值體系Balanced focus, 兼容並蓄Stretch goals, 高標(biāo)準(zhǔn)Never give up mentality, 堅(jiān)持與恒心Continuous improvement, 精益求精Organization Capability組織的體質(zhì)Pe

7、ople - skills, knowledge, character, competency 人才 技藝, 知識(shí), 品格, 才干Processes - management, operations & execution (daily job functioning), learning, teaching 流程 管理, 營(yíng)運(yùn)作業(yè), 學(xué)習(xí), 教導(dǎo)Product or Technology - innovation, development 產(chǎn)品或技術(shù) 創(chuàng)新, 發(fā)展 Results - revenues, profits 績(jī)效 營(yíng)收, 利潤(rùn)Level 5 Hierarchy五個(gè)層級(jí)12345C

8、ontributing team member有所貢獻(xiàn)的團(tuán)隊(duì)成員 Competent manager,有才干的經(jīng)理Effectiveleader,有效能的領(lǐng)導(dǎo)者Executive執(zhí)行長(zhǎng)Highly capable individual有才幹的個(gè)人TechnicalskillsPeople skillsConceptualskillsQuality Workforce杰出的任務(wù)團(tuán)隊(duì)Quality workforce is formed from the quality people who is a master for all the processes required to generat

9、e the results in the job function 由職務(wù)上的專才組成 (有才干創(chuàng)造績(jī)效)CEO, managers, supervisors, staffs, the first line employees 總裁, 經(jīng)理, 主管, 幕僚, 第一線員工Process and result流程與成果Processes are actions and skills relevant, 與作業(yè)及技藝相關(guān) Process: equipment, material, procedure, . 設(shè)備, 資料, 作業(yè)方法, .Establish processes in every fun

10、ctional department, 每個(gè)作業(yè)都要建立流程Standardize all the key processes, 流程標(biāo)準(zhǔn)化continuedResults focus on what has happened within a function, 成果著重發(fā)生的事實(shí)Define the metrics to monitor the results, 設(shè)定指標(biāo)追蹤成果Use the data from one system, 運(yùn)用同一系統(tǒng)的資料Keep it simple and visible, 簡(jiǎn)明Apply P-D-C-A for continuous improveme

11、nt, 運(yùn)用 P-D-C-A 執(zhí)行持續(xù)改善 Business operation processes企業(yè)經(jīng)營(yíng)流程Business plan, 營(yíng)運(yùn)計(jì)劃Sales and operations planning, 產(chǎn)銷協(xié)調(diào)計(jì)劃 Human resources planning and management, 人力資源規(guī)劃與管理Financial planning, reporting, and measurement, 財(cái)務(wù)規(guī)劃, 報(bào)告, 衡量指標(biāo)Manufacturing planning and control, 生產(chǎn)企劃與控管continuedDemand and supply manag

12、ement, 需求與供貨管理 Distribution resource planning, 配送服務(wù)管理Data management, 資料管理Education and training, 教育與訓(xùn)練Quality management system, 品質(zhì)管理系統(tǒng) Performance measurements, 績(jī)效衡量Philosophy of management管理的哲學(xué)Common sense, 普通的常識(shí)Simple method, 簡(jiǎn)單的方法Simple process, 簡(jiǎn)單的流程Simple skills, 簡(jiǎn)單的技巧落後,貧窮主要是管理缺乏效率,未能善加利用資源落

13、後,貧窮的國(guó)家都是欠缺適當(dāng)?shù)墓芾鞟bout management, 管理的里程碑TaylorDemingPeter Drucker year,年代188119501954Key focus重點(diǎn)Efficiency效率Quality, efficiency, effectiveness品質(zhì), 效率, 效果Management,Effectiveness管理, 效果Target目標(biāo)Labors勞工All employees全體員工Knowledge workers知識(shí)工作者Theory理論Work analysis, standard hour工作分析, 標(biāo)準(zhǔn)工時(shí)TQM全面品管Self-manag

14、ement自我管理Process/method流程/方法Stop watch, job enlargement/enrichment/rotation, 馬錶, 責(zé)任加大/提升/輪調(diào)QCC,TQC,JITP-D-C-AEmpowerment,Organization, team授能, 組織, 團(tuán)隊(duì)Application in industry, 在業(yè)界的應(yīng)用Ford automobile factory, 福特汔車Toyota automobile factory, 豐田汽車GM, GE, 3M, MotorolaThe New Business Operations Model 企業(yè)經(jīng)營(yíng)管理

15、方式 Requirements需求Customers客戶 Satisfaction 滿意High QualityPurpose目的Results 成果PeopleProcesses流程Good Services( ) Less TimeLower CostAdditional Value額外的價(jià)值Customer satisfaction客戶滿意度的層次Exceed customer needssatisfy unstated customer needsmeet validated customer needsCustomer Partnership夥伴關(guān)係Customer Confiden

16、ce信任Prevent customerComplaints, 預(yù)防客戶報(bào)怨World class business operation世界級(jí)的企業(yè)經(jīng)營(yíng)Improving the present, 持續(xù)改善現(xiàn)況Creating for the future, 創(chuàng)造未來(lái)Learning/teaching continuously, 持續(xù)的學(xué)習(xí)及教導(dǎo)working effectively at the same time 同時(shí)有效的執(zhí)行S - curve concept, 生命曲線 The 1st S - curve current processes, existing products, se

17、rvices, people 現(xiàn)有的流程, 產(chǎn)品, 服務(wù), 人員The 2nd S - curve future: direction, innovation, new products, new processes, better services, better teams 未來(lái) 方向,創(chuàng)新,產(chǎn)品,流程,服務(wù),團(tuán)隊(duì) 時(shí)間成長(zhǎng)Business Excellence Equation杰出企業(yè)經(jīng)營(yíng)的定律To Build and Maintain Quality Workforce建立並維持杰出的任務(wù)團(tuán)隊(duì)品質(zhì), 本錢, 生產(chǎn)力1. 驗(yàn)收, 秤料2. 混合 充填3. 化驗(yàn) 包裝4. 退貨 客戶埋怨?

18、 !Measurement-Managed (數(shù)據(jù)化管理) v.s.Non-measurement-managed (非數(shù)據(jù)化管理)M-managedNon-M-managedStrategy consensus對(duì)策略的共識(shí) 90% 47%Teamwork團(tuán)隊(duì)合作 85% 38%Open comm.坦誠(chéng)的溝通 71% 30%Effective comm.有效的溝通 60% 8%Employee self-management 員工自動(dòng)自發(fā) 42% 16%Quality Workforce杰出的任務(wù)團(tuán)隊(duì)Quality workforce is formed from the quality pe

19、ople who is a master for all the processes required to generate the results in the job function 由職務(wù)上的專才組成 (有才干創(chuàng)造績(jī)效)CEO, managers, supervisors, staffs, the first line employees 總裁, 經(jīng)理, 主管, 幕僚, 第一線員工Good to Great從 A 到 A+第五級(jí)領(lǐng)導(dǎo)人找對(duì)人有紀(jì)律的團(tuán)隊(duì)面對(duì)現(xiàn)實(shí)刺蝟原則有紀(jì)律思索有紀(jì)律的行動(dòng)強(qiáng)調(diào)紀(jì)律的文化以科技為加速器厚植實(shí)力突飛猛進(jìn)Successful element勝利的要素FocusAlignShewart (Deming) cyclefor process improvement1. Plan 計(jì)劃2. Do 執(zhí)行3. Check 檢討4. Act 改善1. Plan/set goals , plan how to achieve them , 設(shè)定目標(biāo)及 行動(dòng)方案2. Execute the plan 執(zhí)行計(jì)劃3. Follow up the process and results,metr