韓國經(jīng)典設(shè)計模型

WebAgencyServiceDomainWebBuildingWebSolutionWebConsultingWebCIWebDesignWebapplicatione-BusinessConsultingMarketAnalysise-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer??????????????,????????????????????????OrderFulfillment????????????????e-BusinessValueChainConsultingMarketingContentsFlashDesignCodingCTIUMSMailingServerD/BCreativeInteractionSystemebizIntegrationStrategySoppingeCRMIRMVOC/RMSe-LearningInteractiveFullService???????????ebiz????,?????????????eSolutioneBizSector&Solution?????????????????????????eSolution?????LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage???/??????/????/????/????/?????/?????/??/??????/?????Mail+SMS+Fax+??????????????????????????DB??????????????????????????/?????eBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBusinessIntegratoreBizBuildingeBiztotalserviceeBusinessTransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSeCompanyEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnersPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&SolutionseCompany?????SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIP??Data?IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog

DataDataBaseTransaction

Data

CustomerProfileSMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalService???????????ServiceSalesCRMDataWarehousing/IntegrationSMSChannelWebFAXChanneleMailChannelWebSiteChannelPostchannelConsumerInvestorPurchaserAnalystThepressClub???????????MarketingCustomerInteractionPlatformsInteractionManagementInfrastructureCustomerCommunicationse-CRME-Mail??EDMSGW???KMS2??(?????)ERP1??(?????)CRMSCME-PlanningOfficeManagementSystem????????????????????CustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegrationeBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIArea55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBSNetworkIntegrationAutomationSystemEnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMSSIconsultingSIdevelopmentSImanagementWebconsultingWebdevelopmentWebmanagementNIAreaSIAreaWebSIAreaeBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemAreaDW/E-CRM/CRME-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2MeBizSector&Solutions2023???????????????????????????ConsultingeSolution2023WebBuildingWebintegrationPublishingDBgenerationWebDesignInnovationOperationOptimizationBusiness&ITStrategySupplyChainExecutioneBizEnterpriseManagementCRMForecasting,OpportunityManagement,Configuration,Generation……Forecasting,CustomerCareSpareManagement………ForecastingPersonalizationCampaignManagementMarketingEncyclopediaERPCMSSCMEIPeStrategySolution&Service-SIDevelopment&SolutionsMarketingSalesServicesOne-StopService10%10%5%5%BSPITconsultingITdevelopmentITmanagementN/WmanagementNewtechnologyWirelessInternetWebContentsWebMailingWebSIeBizSolutions&ServiceBSPAreaInternetAreaSIAreaNIAreaConsultingAreaBSPMU:(BusinessServiceProviderManagementUnit)InternetAreaBSPAreaSIAreaNIArea55%15%20%10%eBizSolutions&ServiceConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsultinge-Solution/e-Infra/e-InfraSIconsulting&managementNetworkIntegration/AutomationSystemITdevelopment&management

SCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-????,??????????-????????????????-?????????????-SupplyChain??????????ERP/EIPe-BusinessPerspectiveeBizConsultinge-Marketing&PromotioneCreative&ContentseBizTotalServiceeBizSI&SolutionseBizServiceDomaine-CRMfunctione-CustomerRelationshipManagemente-CRMe-CRMAdaptationAnalysisDataGatheringeBizSolutionanalysis_e-CRM??????????????????/??????????????????????????????????????????????????,?????????????????????????????????????????????????????????????46%22%19%Source: ExecutiveIssuesSurveyCEOGlobalBusinessStudyTheAlexanderGroup,Incorporated,?????????????????????????7%6%

Summary???????????CEO???????????????????????1?????2???????3?????4??/???5??Restructuring6???????7???(Globalization)8?????9????(Geopolitical)????1??????2?????3???????????4????5?????6?????7??Restructuring8???(Globalization)9????????????(Value-AddedSupplierRelationships)??1.????5.????????4.????3.????2.????1.?????????(?????)???????????????????????????????Site??????????????????Site???Site??

????(????,???)????????????????????/???????????????????????????????????????????????????????????????????????????????

?????????????????????????????????

?????eCRMe-CRM????123??????2???????????90?????????????????????????:?????60%??(??80～90%??)????????:?????40%????????2?3.????2.????4.????5.????6.????1.???????????2???????????????????(????)???/??????:100????/???:10??????????/????(????)??????????????????????????????????????????-??????????????????????????????????:???????5???????StrategyContentsSolutionBrandABrandB???(??)????????Ebiz???????????????????????????????????????????BrandCSummary-?????????IntegrationBranding&IdentityOff-line?On-lineBusiness?????????????????????????????????WCMS?e-CRM?????1.7??????????(?????????)2.WebSolution?????????????OfflineBusiness?

OnlineBusiness????VisionMissionPlanning1.Summary-??????????????SupplierCustomereCompany???????????????????e-BusinessSector&SolutionsPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPCustomerPartnerShareholderEmployee

service

sellproductionsupplyMateriale-BusinessSolutionsSCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketingSalesTeamSystemTeamConsultingTeamSIMUNetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNIMUeBizCRMEIPR&DeBizCollaborationNetworkWebsiteStrategySiteESiteBSiteHSiteFSiteASiteGE-bizTransformationASISTOBESiteCSiteDStrategyandImplementatione-ShoppingInformationeBusinessBusinessFunction&StrategyHimart2.???????????????.????????????????????????[??,???]?????????PublishInteractTransactIntegrateCustomerInformationAccessHSECommunicationCustomerandTechnicalSupportSupplierRelationshipManagementElectronicOrdertoCashElectronicProcurementSupplierBidding&SelectionIntegratedPlanningandForecastingIntegratedPlantManagement??:??????e-Business????_FulfillDemand???????/???????????????e-Branding??????B2B/B2E?????Web???????(EIP??)personalization(e-CRM/DM)2023??E-Biz??????????202320232023Proposal-WebSite?System???123??Branding&Identity(WebCI)?????Business????????/????????(SiteConcept??)??System&SolutionsValueWebSite~2023~2023EIPe-BizSIWebSIWeb~2023

eBizPlanningeBizIntegratione-Package/Solutione-learningSolutione-TotalMarketingWebIdentityWebContentsWebPromotionWebApplicationsWebSIPlanningWebSystemIntegrationSMS/eFax/MailingeCRM/IRM/CMSe-Marketing(PRM)WebSI&eSolution

e-bizTotalSolutioneBizValueeBizTransformatione-Business?????ConvergenceIndustry

TransformationValueChain

IntegrationChannelEnhancementDevelopmentImplementationEvaluationDesignAnalysis????:PwCeBizTransformationSolutionDevelopment30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystemIntegrationeCRMIRMPRMSolutionDevelopmenteOffice

eConsultingeVentureeSolutioneCompanyBusinessDomaineBizStrategyConsulting.eBizManagementConsultingeBizRestructureConsulting

eCRM(Webcallcenter)eCommunityeFAX(DialFax)eIRMWCMSRealestateportalNetworkswapserviceInternetFaxTourportalInternetbroadcastingCommunityportal

EDMSGroupWareEnterpriseKnowledgeInternetPurchasingSystemApplicationWebDBIntegrationMobileApplicationCustomerIntegratedHomePageSystemSolutione-brandingWebStyleGuideOn-lineMarketingDB/WebServerMultimediaServerWireless/Securitye-CRMe-MarketingWCMS….e-BusinessTransformationMarketingInnovationChannelInnovationeOfficeSolutionPlanning??????????????????????????????????…..??????(??)????????/?????????….???????????????????????……???????????????????????…..????45%15%5%35%?????????????.???????????????????????????????????????????????????????KMSEISEDMSNon-formalInformationEnterpriseKnowledge/InformationPortalSolution&Service-

SIDevelopment&SolutionsGWEKP-EIPHowconvenientwoulditbe,ifwecanviewallthenumerousinformationscatteredontheinternet,suchasIntranet,GroupWare,(ERP),(CRM),(SCM)gatheredinsinglescreen?SCMCRMERPeBizSolution????eCRM202320232023SMSCMSPMSEIPERPSCMElectronicDecisionMakingE-mailE-boardScheduleManagementMISNameCardManagementCareerManagementHumanRelationshipManagementSurveymessengerGWeagleOfficeSolution&Service-eagleOfficeDefenseDefense,theAgencyfornational

securityinstitutionetc.

FinanceBank,Insurance,Security,CreditCard,InvestmentTrustetc.

ChemistryPetrochemical,heavychemical/explosive/energyetc.Service

Distribution/service/leisure/educationalinstitutionetc.Publicsector

Governmentorganization/governmentinvestmentinstitutionetc.Industry

Machine,construction,assembling,equipmentetc.SIMUBusinessFieldsBusinessFields:SIMUOrganizationPlanning&PublicSupportingTeamPresident&CEOCSteamBiz1teamBiz2teamBiz3teamSales1teamSales2teamSISystemteamSIDevelopteamSales1teamSales2teamAutomationteamNetworkteam

Consulting1teamConsulting2teamConsulting3teameBizteamSolutionteamSIMUINFRAMUConsultingMUR&DMUBSPMUINFRAMUsales1teamSales2teamAutomationteamNetworkteamConsultingMU

Consulting1teamConsulting2teamConsulting3teamR&DeBizteamMbizteamSIMUSales1teamSales2teamSISystemteamSIDevelopteamBSPMUCSteamBiz1teamBiz2teamBiz3teamOrganizationHowtoreachonlineuserandprovideCustomisedIn-depthproductinformation?HowtosellproductsandprocessordersOvertheWeb?Whatarenewofferings,uniquetotheWeb?Howtorevolutionisebusinessmodelsandshiftvaluecreation?Product/ServiceInnovationBusinessModelInnovationMarketingInnovationChannelInnovationSource:ArthurD.LittleeBusinessPerspective(e-Business????)ChannelEnhancementValueChainIntegrationConvergenceIndustryTransformation????????????????????????????????????????Win-Win?????????????????????(?:???)????????,????????????????????:PwCeBusiness?????WebSI-WebSIConsulting-WebApplications-WebSolutionse-Biz/M-biz-e-BizConsulting-e-BizIntegration-e-BizSolutionse-BizTotal

-e-TotalConsulting-e-BizTotalIntegration-e-BizTotalSolutionBusinessValue100?250?300???????????????120?400?700?DegreeofInnovation???????????????Webbuild-WebPlanning-Design/Component44.9%2.3%9.4%15.9%15.4%12.3%?????????????????????????????????????????????????????????????????:?????eBizService&Solutions10%15%20%55%2023WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration50%15%10%10%15%30%20%30%7%10%5%SCMCMSERMERPKMSHRMSCM(SupplyChainManagement)20232023ERM(EnterpriseResourceManagement)

SIDevelopment&Solutions?????????IT??.????????:??????????IT??????????????IT????????10???20???50???100???100????????43%24%22%6%4%100???(845???)20%34%40%10???(4,159???)5???10???100???200???200?????????30%30%40%50%(??:%)1008060402001?2?3?4?Solution????CMSGW/KMSPMSSCM??????????9469739891,0781,1101,195199719981999202320232023???(??)???(???/?)??:???????4,0003,0002,0001,000?????????????199619971998199920232023450400350300250200150100500(??:???)?????????????????????????:???????2023?1?????????10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(??:??)50%100%97%87%75%52%55%75%65%100%???????SolutionERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX20232023202320232023Product(??:???)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackendB2C/e-Community/CyberIRWebBusiness/e-MarketingSystem(HW)/Network(LAN,WAN)Solutions/Applications????

????9,0005,0004,5007,5002023?????????:?????????1,3001,2001,1001,000900800700600500400300200100199920232023202320232023202320232023(??:????)??:924??:7426116619523836961192413373505515385435616457428621,007????

?????????_????????IT?????22824204159674052134174731372283101622610117166????※??????:16%※??????:16.6%??:KISDI400??1,000???9?IT???????????????????S/W,??????,SoC??????????TVPost-PC,??S/W,?????20232023202320232023????????(??:??)2023202320231,000500?????????1,50020%12%6004003005001,00015%2003IT??????IT??1009080706050403020100240200160120804001431?2?3?4?5?6?7?8?9?10?11?133154157147157154153171190186????IT?????(??:??)??:???????34.727.720.812.916.210.018.227.426.731.324.72023202320234007001,500250?ValueProfit350?500?Solution??????2,000(??:??)2023700?CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMS

?????????_????????:?????????8007006005004003002001000-100-200-300-400199920232023202320232023202320232023182475730-34-192-305-343-385-289??:924??:742(??:????)KnowledgeManagemente-CommerceservicesCRMERPSCMBusinessIntelligenceenablementServiceWeb+ITIntegrationBusinessValueTechnologyValueCustomers??:??IBMe-BusinessPerspectiveSuppliersTechnology&CommunicationsInfrastructureeBizSolutionseBizIntegrationeBizStrategyB2EB2BB2CB2MProductLeadershipRelationshipmanagemente-BusinessTransformatione-BusinessplanningMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroupDGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmployeeCustomereBizSolutionanalysis_CRMCRM:CustomerRelationshipManagemente-CRMCRMeBizSolutionanalysis_CRMAnalyticalCRMCollaborativeCRMOperationalCRMDataWarehousingIntegration??CRM????????????CustomerRelationshipManagement????????????????????????e-CR