《民航服務(wù)英語》課件Unit 3 Ticket Endorsement Refund

RESUMEUnit3

TicketEndorsement&RefundWords

CONTENT

ListeningAnounncementsExerciseWordsinvoluntary[?n'v?l?nt(?)r?]adj.非自愿的fare[fe?]n.票價，費用refund[?ri?f?nd]v./n.退還；退款route[ru?t]n.路線regulation[regj?'le??(?)n]n.規(guī)定cancellation[,k?ns?'le??(?)n]n.取消Mandarin['m?nd?r?n]n.普通話courteous['k??tj?s]adj.有禮貌的receipt[r?'si?t]n.收據(jù)identification[a?,dent?f?'ke??(?)n]n.證明qualified['kw?l?fa?d]adj.有資格的efficient[?'f??(?)nt]adj.高效的devotedto[d?'vot?d]專心于;致力于meteorological[,mi?t??r?'l?d??k?l]adj.氣象的Wordscommission[k?'m??(?)n]n.傭金Amsterdam[??mst??d?m]n.阿姆斯特丹activate['?kt?ve?t]v.激活；啟動enhance[?n'hɑ?ns;-h?ns;en-]v.提高；加強

combustion[k?m'b?st?(?)n]n.燃燒；氧化squeeze[skwi?z]v.擠壓conclude[k?n'klu?d]v.結(jié)束

Activity1TaskADiscussionThepassengerscangetanadditionalfreeticketoranupgradinginalaterflight.1.Howdoairlinescompensatepassengerswhenanoversalehappens?IIDcardorpassportordriver'slicense2.Whatkindsofdocumentsoridentificationcardsarerequiredwhenapassengerrefundaticket?TaskCRelatedpicture1.柜臺工作人員的外表很整潔。2.良好的溝通技能對于工作人員來說是必要的。3.柜臺工作員的最重要品質(zhì)是良好的溝通技能。4.她的中英文都很流利。5.作為一個接待員，她應(yīng)該有良好的工作態(tài)度并且一直保持微笑。6.她的工作態(tài)度很好，回復(fù)旅客問題很耐心。7.她對待乘客不僅友善和尊重，而且有微笑和眼神交流。8.她對工作認真負責(zé)使得她工作效率很高。TaskCRelatedpicture1.Thecounterclerkisneatinapperance.2.Goodcommunicationskillsisamustforacounterclerk.3.Themostimportantcharacterforacounterclerkisgoodcommunicationskills.4.SheisfluentbothinMandarinandEnglish.5.Asareceptionist,sheshouldhaveagoodcustomer/workingattitudeandkeepsmilingallthetime.6.Shehasagoodattitude,replyingtothepassengerpatiently.7.Shetreatsthepassengernotonlywithkindnessandrespect,butalsowithasmile.8.Sheisdevotedtoservethepassengersosheisefficientatherwork.Activity2AnswerforListeningTWO1.leaveonthe6thandreturnonthe21st2.Ican’thelpyoutochangeyourflightdates3.aspecialfareTHREE1.IsthereanythingIcandoforyou?2.missedmyflight3.MU6988leavesat11:254.someseatsavailable5.yourpassportandyouroriginalticket6.payanextrafeeONE1.changethedateofmyflight2.onthe20thinsteadof3.Letmecheckseats4.Icanmakethatchangeforyou

wordsinlisteningtrap英[tr?p]美[tr?p]vt.誘捕；使…陷入困境

e.g.Thetrainwastrappedundergroundbyafire.列車被一場大火困在了地下.original[?'r?d??nl]n.原件；原作；原物；原型adj.原始的；最初的originaldesign原設(shè)計；初始設(shè)計originaldata原始資料；源數(shù)據(jù)originalintention初衷；原始意圖originaltext原文

wordsinlisteninglicense英['la?sns]美['la?sns]n.執(zhí)照，許可證

businesslicense營業(yè)執(zhí)照；運業(yè)執(zhí)照driver'slicense駕駛執(zhí)照drivinglicense駕照exportlicense出口許可證marriagelicense結(jié)婚證

wordsinlisteningbehindtheschedule落后于計劃;落后進度e.g.Byhavingyouwillbeabletoseehowfaryouhavegotten,whatneedstobedonenextandifyouareaheadoforbehindschedule.擁有一個能讓自己清楚向目標(biāo)前進了多少，下一步該做什么，你超前完成計劃，還是落后于計劃的指南。e.g.Theprojectisbehindscheduleagain.工程又落后于預(yù)定計劃了。Anouncementsactivate

['?kt?ve?t]vt.激活；啟動duration[dj?'re??(?)n]

n.持續(xù)，期間LadiesandGentlemen,Ourin-flightWi-Fiisnowavailable.Toaccessawiderangeofonlineinformationandservices,activatetheWIFIfunctiononyournotebooktoaccessawiderangeofonlineinformationandservices.Foryoursafety,pleasemakesurethatyourmobilephonesremainswitchedofforsettoairplanemodefortheentiredurationofthisflight.Theoperationguideisavailableinyourseatpocket.Wehopeournewwirelessserviceenhancesyourflyingexperience.enhance[?n'hɑ?ns;-h?ns;en-]vt.提高；加強AnouncementsLadiesandGentlemen,Ourflightattendantswillperformasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,(returnyourfootresttoitsinitialposition,)adjustyourseatbacktotheuprightposition,openthesunshades,switchofflaptopsandmobilephones,orturnmobilephonesintotheairplanemode.Anouncementslithium['l?θ??m]美['l?θ??m]n.鋰powerbanks充電寶priorto['pra??]在...之前；先于...Pleasetakecareofyourelectronicdevicestoavoidbatterycombustionordamagecausedbysqueezing,droppingorotherpossiblepressure.Wekindlyaskyounottosmokeoruselithiummobilepowerpacksthroughouttheflight.Cabinservicewillbegin20minutesafterdepartureandconclude30minutespriortolanding.Yourcooperationwillbeappreciated.Anouncementsstow[st??]

vt.裝載；收藏；compartment[k?m'pɑ?tm(?)nt]n.[建]隔間；區(qū)劃；Ladiesandgentlemen,Pleasenotethatallhandluggagethatcannotbesecurelystowedintheoverheadcompartmentorundertheseatinfrontofyouwillneedtobechecked.Shouldyouneedanyassistance,pleasecontactourflightattendants.Thankyouforyourcooperation.ExerciseOne1.I'dliketo