職場英語團隊領導的溝通技巧試題及答案

職場英語團隊領導的溝通技巧試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Whichofthefollowingphrasesismostappropriateforaddressingateammemberdirectlyduringameeting?

A."Excuseme,couldyoupleasehelpmewith..."

B."Hey,canyoupassthatreporttome?"

C."Ibelieveyouhaveanideaaboutthis,whatareyourthoughts?"

D."Youneedtofixthis,okay?"

2.Whatisthebestwaytostartameetingtoensureallteammembersareengaged?

A.Beginwithasummaryofthepreviousmeeting'sactionitems.

B.Immediatelydiveintotheagendaitems.

C.Startwithabrieficebreakeractivity.

D.Provideadetailedbackgroundonthemeeting'spurpose.

3.Whichofthefollowingisaneffectivewaytoencourageteammemberstospeakupduringmeetings?

A.Askforopinionsatthebeginningofeachagendaitem.

B.Giveteammembersastricttimelimitfortheircontributions.

C.Politelyinterruptteammemberswhospeaktoolong.

D.Avoidaskingforinputuntiltheendofthemeeting.

4.Whengivingfeedback,whichofthefollowingstatementsislikelytobeperceivedasconstructive?

A."You'redoingagreatjob,keepitup!"

B."Thatwasterrible;youneedtoimprove."

C."Iseethatyou'vemadeprogress;let'sdiscusshowwecantakeittothenextlevel."

D."I'mdisappointedinyourperformance."

5.Whichofthefollowingisanappropriatewaytoaddressateammember'sconcernaboutworkloadduringameeting?

A."Weunderstandyourconcerns,butwehavetomeetthedeadline."

B."Let'sdiscussthisafterthemeeting,andwe'llfindasolution."

C."Yourworkloadisnormal;everyonehasalotontheirplate."

D."Youneedtobemoreproductive;yourcolleaguesarenotasslow."

6.Howcanateamleaderensurethatteammeetingsareproductiveandon-topic?

A.Provideclearmeetingobjectives.

B.Assignatimekeepertomonitortheagenda.

C.Encourageteammemberstobringupoff-topicissuesduringthemeeting.

D.Avoidgivinginstructionsduringthemeeting.

7.Whenpresentinganewprojecttotheteam,whichofthefollowingisaneffectiveapproach?

A.Beginwiththeproject'sbenefitstotheteam.

B.Provideadetailedbreakdownoftheprojecttasks.

C.Focusontheproject'schallengesandrisks.

D.Presenttheprojecttimelineandkeymilestones.

8.Howcanateamleaderhandleateammemberwhoisconsistentlylatetomeetings?

A.Discusstheissuewiththeteammemberinprivate.

B.Ignoretheissueandhopeitimproves.

C.Addresstheissueinfrontoftheentireteam.

D.Assignateammembertoremindthelatecomer.

9.Whichofthefollowingisagoodwaytoencourageteamcollaboration?

A.Assigntaskstoindividualteammembers.

B.Provideteammemberswithclearexpectationsanddeadlines.

C.Createopportunitiesforteammemberstoworktogetheronprojects.

D.Givebonusestoteammemberswhocompletetheirtasksearly.

10.Whendelegatingtasks,whichofthefollowingisaneffectiveapproach?

A.Assigntasksbasedoneachteammember'sstrengths.

B.Assigntaskswithoutconsideringtheteammember'savailability.

C.Assigntasksbasedontheteammember'spreviousperformance.

D.Assigntaskswithoutprovidingclearinstructions.

11.Whichofthefollowingisanappropriatewaytohandleateammemberwhoisnotmeetingexpectations?

A.Confronttheteammemberimmediatelyandpublicly.

B.Providefeedbackinaconstructivemannerandoffersupport.

C.Waituntilthenextperformancereviewtodiscusstheissue.

D.Ignoretheissueandhopeitimproves.

12.Howcanateamleaderensurethatteammembersareawareoftheirrolesandresponsibilities?

A.Provideaclearjobdescriptionforeachteammember.

B.Holdregularteammeetingstodiscussresponsibilities.

C.Allowteammemberstochoosetheirroleswithintheteam.

D.Assignrolesbasedontheteammember'spreferences.

13.Whichofthefollowingisaneffectivewaytoaddressconflictswithintheteam?

A.Ignoretheconflictandhopeitresolvesitself.

B.Mediatetheconflictwiththeinvolvedteammembers.

C.Takesidesintheconflictandsupporttheteammemberyoubelieveisright.

D.Allowtheconflicttoescalateuntilaresolutionisreached.

14.Whenplanningateam-buildingactivity,whichofthefollowingisaneffectiveapproach?

A.Chooseanactivitythatisunrelatedtotheteam'swork.

B.Plananactivitythatpromotescollaborationandcommunication.

C.Limittheactivitytoonlythemostoutgoingteammembers.

D.Avoidteam-buildingactivitiestomaintainaprofessionalworkenvironment.

15.Howcanateamleaderfosterapositiveworkenvironment?

A.Provideclearexpectationsandholdteammembersaccountable.

B.Encourageopencommunicationandrespectamongteammembers.

C.Focusontheteam'sweaknessesandtrytoimprovethem.

D.Ignoretheteam'sstrengthsandfocusontheirweaknesses.

16.Whenaddressingateammember'sperformanceissue,whichofthefollowingisaneffectiveapproach?

A.Addresstheissueimmediatelyanddirectly.

B.Providefeedbackinasupportiveandconstructivemanner.

C.Waituntilthenextperformancereviewtodiscusstheissue.

D.Ignoretheissueandhopeitimproves.

17.Howcanateamleaderencourageteammemberstotakeownershipoftheirwork?

A.Assigntaskswithoutconsideringtheteammember'sinput.

B.Provideteammemberswithclearinstructionsandexpectations.

C.Allowteammemberstochoosetheirtasksandsettheirowndeadlines.

D.Micro-managetheteammember'sworkandprovideconstantfeedback.

18.Whichofthefollowingisaneffectivewaytoaddressateammember'slackofmotivation?

A.Provideincentivesandrewardsforcompletingtasks.

B.Encourageteammemberstotakebreaksandrest.

C.Assignmoretaskstotheteammembertokeepthembusy.

D.Ignoretheissueandhopeitimproves.

19.Howcanateamleaderensurethatteammeetingsareefficientandproductive?

A.Provideclearmeetingobjectivesandagendaitems.

B.Assignatimekeepertomonitortheagenda.

C.Allowteammemberstobringupoff-topicissuesduringthemeeting.

D.Providedetailedreportsanddataduringthemeeting.

20.Whichofthefollowingisaneffectivewaytoaddressateammember'slackofcommitmenttotheteam'sgoals?

A.Discusstheissuewiththeteammemberinprivate.

B.Assignmoretaskstotheteammembertoshowtheircommitment.

C.Provideincentivesandrewardsforachievingtheteam'sgoals.

D.Ignoretheissueandhopeitimproves.

二、判斷題（每題2分，共10題）

1.Itisimportantforateamleadertoestablishclearandconsistentcommunicationchannelswithteammembers.()

2.Ateamleadershouldalwaysprovideimmediatefeedbacktoteammembers,regardlessofthenatureofthefeedback.()

3.Itisbeneficialforateamleadertodelegatetasksbasedontheteammember'spersonalinterestsandstrengths.()

4.Regularteammeetingsareessentialformaintainingteammoraleandensuringeveryoneisonthesamepage.()

5.Ateamleadershouldavoidmakingdecisionswithoutconsultingtheteammembers,asthiscanleadtodissatisfactionandresistance.()

6.Itisacceptableforateamleadertopubliclycriticizeateammember'sperformanceinfrontofothers.()

7.Ateamleadershouldprioritizecompletingtheirowntasksoverthoseoftheteammembers.()

8.Team-buildingactivitiesareonlynecessarywhentherearesignificantconflictswithintheteam.()

9.Ateamleadershouldbeapproachableandopentofeedbackfromteammembersatalltimes.()

10.Itisimportantforateamleadertorecognizeandrewardteammembersfortheircontributionsandachievements.()

三、簡答題（每題5分，共4題）

1.Explaintheimportanceofactivelisteninginteamcommunication.

2.Describehowateamleadercaneffectivelyhandleateammemberwhoisconsistentlylatetomeetings.

3.Discusstheroleofempathyinmaintainingapositiveteamenvironment.

4.Howcanateamleaderencourageacultureofopencommunicationwithintheteam?

四、論述題（每題10分，共2題）

1.Writeanessayonthetopic:"TheImpactofEffectiveCommunicationSkillsonTeamPerformance."

2.Discusstheimportanceofleadershipinfosteringadiverseandinclusiveteamculture.

試卷答案如下：

一、多項選擇題（每題2分，共20題）

1.C

2.A

3.A

4.C

5.B

6.A

7.A

8.A

9.C

10.A

11.B

12.A

13.B

14.B

15.B

16.B

17.C

18.A

19.A

20.A

二、判斷題（每題2分，共10題）

1.√

2.×

3.√

4.√

5.×

6.×

7.×

8.×

9.√

10.√

三、簡答題（每題5分，共4題）

1.Activelisteningiscrucialinteamcommunicationasitensuresthatteammembersfeelheardandunderstood.Ithelpstobuildtrust,enhancescollaboration,andallowsfortheclarificationofmisunderstandings.

2.Ateamleadercanhandleaconsistentlylateteammemberbyschedulingaprivatemeetingtodiscusstheissue.Theyshouldaddressthelatecomer'sbehaviordirectly,emphasizingtheimportanceofpunctuality,andworktogethertofindasolutionthathelpstheteammembermanagetheirtimemoreeffectively.

3.Empathyisvitalinmaintainingapositiveteamenvironmentasitfostersunderstandingandcompassion.Itallowsleaderstoconnectwithteammembersonapersonallevel,leadingtobettercommunication,conflictresolution,andamoreharmoniousworkatmosphere.

4.Ateamleadercanencou