Unit 10 Dealing with emergencies課件《民航客艙服務(wù)英語》

民航客艙服務(wù)英語Unit10DealingwithemergencieswarmingupDialoguestudyAnnouncementReadingTaskCulturetipCaseAnalysisProgresscheckVIIVIVIVIIIIIIPreviewassignmentPreventingincidentsfromescalatinginthecabin,suchassmokeorfire;Informingtheflightcrewofabnormalsituationsobservedinthecabinorrelatingtotheaircraft,suchaspressurizationproblems,engineanomalies,andcontaminationofcriticalsurfaces;Preventingunlawfulinterferenceandmanagingpassengereventsthatcancompromisesafetyandsecurityoftheflight,suchashijackings.Readtheremindingofthepurserandlearnabouthowtodealwithemergencies.RemindingofthepurserTraditionally,theroleofcabincrewmembersfocusedontheevacuationofanaircraftintheeventofanaccident.However,cabincrewmembersalsoplayanimportantproactiveroleinmanagingsafety,whichcancontributetothepreventionofaccidents.Thisroleincludes,butisnotlimitedto:flightemergencies……IWarming-upThinkanddiscussWhatkindofemergencieswemightmeetduringaflight?A

B

C

Dfireinthecabin

(

)makeanemergencywaterlanding

(

)organizepassengerstoslipdowntheemergencyescapeslide

(

)flyinthethunderstorm

(

)IWarming-upMatchthepictureswiththesituationaldescription.CADB

IWarming-upFinishthesentenceswiththeexpressions.A.hijacking

B.fire

C.thunderstormD.waterlanding

E.emergencyThecabinattendantsshouldkeepcalmtodealwiththe______________________.Cabincrewmembersaretrainedtomasterthemethodtoputoutthe_________________.Thevictimofthe____________isanadult.Thepursertoldthepassengersthatourflightmeta_________________.Theexperiencedpilotmadeasuccessful_______________.EBACDIIDialoguestudyDialogueA1.

Whichweatherconditionwilltheplanemeet?Listenandchoose2.Howlongwillitlast?A.turbulence

B.thunderstormC.sandstormA.40min

B.14min

C.4minIIDialoguestudyListenagainandcompleteThepurserismakeanannouncementofturbulence.Purser:Ladiesandgentlemen,thecaptainhasinformedusthatwewillpassthroughanareaof___________in5minutesandthemoderateturbulencewilllastfor4minutes.Pleasereturntoyourseatand____________________.Thankyou.PA:I’malittlebitnervous.Theturbulencemakesmefeeluncomfortable.CA:Takeiteasy,Sir.Ourpilotsareexperiencedandit’scommonto___________________duringtheflight.PA:OK,Iwilltryto___________________.CA:Breatheslowlyanddeeply.That’sit.PA:Thankyou.CanIgotothelavatory?CA:Sorry,itcan’tbeusednow.Iwilltellyouwhenit’s__________.PA:Thankyou.CA:Pleasewatchoutwhiletakingyourdrinks.PA:OK,thankyouforyourreminding.roughairfastenyourseatbeltmeetaturbulencemakemyselfcalmavailableIIDialoguestudyThepurserismakeanannouncementofturbulence.Purser:Ladiesandgentlemen,thecaptainhasinformedusthatwewillpassthroughanareaofroughairin5minutesandthemoderateturbulencewilllastfor4minutes.Pleasereturntoyourseatandfastenyourseatbelt.Thankyou.PA:I’malittlebitnervous.Theturbulencemakesmefeeluncomfortable.CA:Takeiteasy,Sir.Ourpilotsareexperiencedandit’scommontomeetaturbulenceduringtheflight.PA:OK,Iwilltrytomakemyselfcalm.CA:Breatheslowlyanddeeply.That’sit.PA:Thankyou.CanIgotothelavatory?CA:Sorry,itcan’tbeusednow.Iwilltellyouwhenit’savailable.PA:Thankyou.CA:Pleasewatchoutwhiletakingyourdrinks.PA:OK,thankyouforyourreminding.IIDialoguestudyDialogueBListenandreadThepurserismakeanannouncementoffire.Purser:Ladiesandgentlemen,Wehaveaminorfireinthefrontcabinandwearequicklycontainingthissituation.Pleaseremaincalmandfollowthedirectionsfromyourflightattendants.Wewillrelocatethepassengersnearthefire.Allotherpassengersremainseatedwithyourseatbeltsfastened.Thankyouforyourcooperationandassistance.PA:Oh,fire!Whereisthefire?Thecabinisonfire!Help!CA:Madam,pleasekeepcalm.Weareputtingoutthefire.Pleaseleaveyourseatandsiton

SeatF35.PA:OK.IIDialoguestudyDialogueBListenandreadFourminuteslater...Purser:

ladiesandgentlemen,thefireinthecabinhasbeencompletelyputoutandtheaircraftisingoodcondition.Wearecontinuingourjourneyasscheduled.Wesincerelyapologizefortheinconvenience.Thankyourforyourcooperation.PA:Excuseme,Miss.Wearesafenow,right?CA:Yes,Madam.Wehaveputoutthefire.PA:Doyouhaveanyotherdirections?CA:No,madam.Theplaneisingoodconditionnow.EverythingisOK,takeiteasy.PA:I’msohappytohearthat.Bytheway,what’sthereasonforthefire?CA:It’sstillunderinvestigationnow.PA:OK,anyway,wearesafenow.CA:Wearesosorryfortheinconveniencecausedforyou.CA:That’sallright.WordandexpressionsRough

[r?f]

adj.危險的；洶涌的；有暴風(fēng)雨的Moderate

[?m?d?r?t]

adj.中等的；一般的;Relocate

[?ri?l???ke?t]

vt.&vi.遷移；重新安置Condition

[k?n?d???n]

n.狀況；環(huán)境，處境Investigation

[?n?v?st??ɡe??n]

n.調(diào)查Passthrough穿過Putout熄滅Keysentences:1.Theflightattendantisappeasingthepassenger：Pleasekeepcalm.Breatheslowlyanddeeply.Takeiteasy.2.Theflightattendantgivesdirections：Pleasereturntoyourseatandfastenyourseatbelt.Pleaseremaincalmandfollowthedirectionsfromyourflightattendants.Allotherpassengersremainseatedwithyourseatbeltsfastened.3.Theflightattendantexplainsthesituationtopassengers：Theplaneisingoodconditionnow.It’sstillunderinvestigation.Themoderateturbulencewilllastfor...minutes.RoleplayMakeadialogueaccordingtothefollowingsituations:TheflightCA3274meetaseverethunderstorm.Accordingtotheweathercondition,theplanewilllandatthenearestairport,apassengerasksaboutthedetails.Pleasemakeadialoguebetweenflightattendantandthepassenger.Mrs.Blackhurthisneckinthecabinbecauseoftheturbulence.Thecabinattendantasksaboutthesituationandhandleit.Pleasemakeadialogueaccordingly.PAX:Excuseme.CA:____________________________?(詢問需要什么幫助)PAX:Whydidourplaneshakejustnow?CA:____________________________（安撫乘客飛機遇到了氣流，很常見的現(xiàn)象）PAX:Whenwillourplanearrive?Willitbedelayed?CA:________________________________________________.（飛機將正點抵達(dá)）PAX:That’sgreat.CA:_____________________________?(乘客有需要問題，可隨時聯(lián)系)PAX:OK.Thankyou.ExerciseFillintheblankswiththeinformationgiven.IIIAnnouncementAnnouncement1Ladiesandgentlemen,Attention,please!Ouraircraftisloosingpressureandisnowbecomingdepressurized.Wewillbedescendingduetothislossofcabinpressure.Pleasefollowtheinstructionsoftheflightattendantsandremaincalm.Thankyou.IIIAnnouncementAnnouncement2Ladiesandgentlemen，ThisisCaptainspeaking.Ouraircraftisexperiencinga___________.Ihavedecidedtomakeanemergencylanding（ditching).Ihavefullconfidenceinlandingtheaircraftsafely.Allofourcrewmembersarewelltrainedtohandlethiskindofsituation.Pleasefollowtheinstructionsofourcrewcalmly.Astheremaybetwoormoreimpacts,allpassengersshouldkeepbracepositionuntiltheaircrafthascometoacompletestop.Wewillkeepyouinformedofourprogressandtheestimatedtimeoflanding.Thankyouforyourcooperation.IIIAnnouncementReadtheannouncementandlearnthefollowingwordsorphrases.depressurize[di:‘pre??ra?z]

v.減壓descend

[d?‘send]

v.下降confidence[‘k?nf?d(?)ns]

n.信心impact

[?m‘p?kt]

n.影響；作用；沖擊力estimated

[?est??me?t?d]

adj.估計的；預(yù)計的braceposition防撞擊姿勢IIIAnnouncementMatchtheEnglishphrasesincolumnAwiththeChineseTranslationinColumnBlossofcabinpressure遵從指令followtheinstructions保持冷靜emergencylanding預(yù)計降落時間remaincalm客艙失壓theestimatedtimeoflanding緊急破降IIIAnnouncementTranslatethefollowingexpressionsandpracticetheannouncements請遵照空乘人員的指令，保持冷靜。我們的飛機遇到了......。飛機將要緊急破降。我們將隨時通知您我們的進(jìn)度和預(yù)計的著陸時間。IVReadingTaskBeforereading:discussthefollowingquestionsWhatshouldtheflightattendantsdowhentheflightisinemergency?What’stheoriginofthefilm“Thecaptain”?AChineseairplanemadeanemergencylandingMondayafteritsfrontwindowbrokeandoneofitspilotswaspartlypulledoutoftheplane.TheSichuanAirlinespassengerflighttookofffromChongqing,insouthwestChina.ItwastravelingtotheTibetancapitalofLhasa.Theairplane'sotherpilot,LiuChuanjian,safelylandedtheplaneinthecityofChengdu.Now,LiuisbeingcalledaheroinChina.Theplanewasflyingataheightofabout9,700meterswhenanextremelyloudsoundwasheardinthecockpit,Liusaid.Thecockpitexperiencedasuddenlossofairpressureanddropintemperature.Whenhelookedover,Liusawthecockpit'srightwindowwasgone.Liuwasreportedassaying,"ThenextthingIknow,myco-pilothadbeensuckedhalfwayoutofthewindow."

Theco-pilotwaswearinghisseatbelt.Hewasabletobepulledbackinsidetheplane.Hesufferedminorinjuries.Oneotheremployeewasinjuredintheincident.Liutookcontrol.Hehadtolandtheplanemanuallybecausetheautomaticflight-controlsystemstoppedworking.HesafelylandedtheplaneinChengdu.Noneoftheplane's119passengerswerehurt,theCivilAviationAdministrationofChina(CAAC)said.IVReadingTaskBeforereading:discussthefollowingquestionsWhatshouldtheflightattendantsdowhentheflightisinemergency?What’stheoriginofthefilm“Thecaptain”?Oneunnamedpassengertoldthegovernment-runChinaNewsServicethatairlineworkershadbeenservingpassengersfoodwhentheplanebegantoshake.Oxygenmasksdropped.Theplanedroppedforafewsecondsbeforeit"stabilizedagain."

Thepassengersaid,"I'mstillnervous.Idon'tdaretotakeanairplaneanymore.ButI'malsohappyIhadanarrowescape."

TheincidentwasatrendingdiscussionTuesdayinChinaandaroundtheworld.ManyarepraisingLiuforbeingabletolandtheplane.OntheChinesesiteSinaWeibo,usersarewritingmessageswiththehashtag#ChinaHeroPilot

TheSichuanAirlinesincidentcomesamonthafteranAmericanpassengeronaSouthwestAirlinesplanewaspartlysuckedoutafterawindowbrokemid-flight.Thepassenger,JenniferRiordan,laterdied.Incidentsinvolvingpartlybrokenwindshieldsaresomewhatcommon.Theyareusuallycausedbyabirdorlightningstrikingthewindow.However,itisrareforanentirewindshieldtocomeoff.Exercise1.TheairplanemadeanemergencylandingMondayafteritswingsbrokeandoneofitspilotswaspartlypulledoutoftheplane.2.Theplanewasflyingataheightofabout9,700meterswhenanextremelyloudsoundwasheardinthecockpit.3.

TheflighttookofffromChongqing,insouthwestChinatotheTibetancapitalofLhasa.4.

TheSichuanAirlinesincidentcomesamonthafteranAmericanpassengeronaSouthwestAirlinesplanewaspartlysuckedoutafterawindowbrokemid-flight.5.Liuiscalled“ChinaHeroPilot”.Decidethefollowingstatementsaretrue(T)orfalse(F)()()()()()The____________AirlinespassengerflighttookofffromChongqing,in____________________.ItwastravelingtotheTibetancapitalofLhasa.Theplanewasflyingataheightofabout___________whenanextremelyloudsoundwasheardinthe______________.Thecockpitexperiencedasuddenlossofairpressureand_________________.Liusawthecockpit'srightwindowwasgone.Liuwasreportedassaying,"ThenextthingIknow,my______________hadbeensuckedhalfwayoutofthewindow."Theco-pilotwaswearinghis_________________.Hewasabletobepulledbackinsidetheplane.Hesufferedminorinjuries.Oneotheremployeewas______________intheincident.Liutookcontrol.Hehadtolandtheplane____________becausetheautomaticflight-controlsystemstoppedworking.He__________________theplaneinChengdu.ExerciseFillintheblanksaccordingtothepassage.VCulturetipThehotpothas

alonghistory

ofover1,000yearsinChina.Itusedtobefavoredonlyinwinter,butrecentlyhotpothasbeenappearingontablesallyearround.Besidethedeliciousflavor,therearetwootherimportantreasonsforChineselikinghotpot:thefirstoneisthat

itisagreatwaytosocialize.Peoplegatheraroundthepot,chatting,eating,drinking,andhavingfun.Theotheristhathotpotis

a"healthymeal".Boilingisbetterthanfrying,andbonenutrientsarereleasedintothebroth.Eatinghotpotcanwarmthebodyandimprovecirculationinwinter,andincreaseperspirationtohelpcoolthebodyinsummer.Someseasoningsusedinhotpotscanhelpalleviatesomeminorillnesseslikecolds,blockedsinuses,andheadaches.ThereareseveralvarietiesofhotpotinChinawithdifferentlyflavoredbroth.

Twoofthemostpopularhotpots

areSichuanhotpotandBeijingmuttonhotpot(instant-boiledmutton).Some

otherpopularhotpots

includeseafoodhotpotinGuangdong,sauerkrauthotpotinNortheastChina,chrysanthemumhotpotinSuzhouandHangzhou,andbeefhotpotinHongKong.TherearenumeroushotpotrestaurantsinChina.ThefollowingrestaurantsarethemostfamousbrandsinChina,servingthemost

authenticflavors

oftheirownhotpottype.Theyhave

lotsofbranches

inmostbigcitiesofChina(includingBeijing,Shanghai,Xi'an,Chengdu,Guangzhou,andZhengzhou)andcanbefoundeasily.TheyareHaidiLao,HuangchengLaoma,Tan'sFishHead,andLittleSheep.ChineseHotpot—APopularChineseDish

Chinesehotpot(火鍋huǒguō/hwor-gwor/'fire-pot'),alsoknownasChinesefondue,isoneofthe

mostpopularmeals

inChina.Itconsistsofasimmeringme