結(jié)賬天津海運(yùn)職業(yè)李肖楠26課件

結(jié)賬Settlements天津海運(yùn)職業(yè)學(xué)院李肖楠TianjinMaritimeCollegeLiXiaonan信用卡付款PaybyCreditCard抱歉女士，您不能下船您還有賬目未結(jié)清，請先去前臺結(jié)清賬目Sorrymadam，youcan'tdisembarkbeforesettlingyouraccount.Pleasegotothefrontdesktodoit.我朋友沒去結(jié)賬為什么可以直接下船呢？Whydidmyfrienddisembarkwithoutsettlingthebill?CheckOutProcedure

目錄Content01結(jié)賬流程HowtoDealwithFAQinSettlements02結(jié)賬中常見問題處理信用卡用戶GuestsonaCreditCardAccount1.1不用結(jié)賬NoCheckout直接離船DisembarkDirectly信用卡用戶GuestsonaCreditCardAccount1.1離船日凌晨，艙房服務(wù)生會將消費賬單放到游客艙房門口的信箱中MorningofDisembarkationDay,BillDeliveredtoGuest’sMailbox艙房服務(wù)生CabinAttendant信用卡用戶GuestsonaCreditCardAccount1.1若游客對消費賬單無異議則無需理會直接離船即可Ifallpurchasesarecorrect,guestscangetofftheshipdirectly游客Guest若游客對消費賬單有異議可攜帶賬單到郵輪前臺咨詢收銀員并解決Ifthereisanyfault,guestsshouldtakethebilltoFrontDeskandsolvetheproblemwithcashier’shelp信用卡用戶GuestsonaCreditCardAccount1.1做預(yù)授權(quán)完成扣除實際消費金額并將剩余金額做解凍處理退回到游客的信用卡賬戶中Thecashiercompletesthecreditcardauthorizationaccordingtotheguest’sactualconsumption.Releasetheholdbythetimethecruiseendsandthebalancewillbereturnedtouser’saccount收銀員Cashier現(xiàn)金用戶GuestsonaCashAccount1.2需在郵輪規(guī)定的時間內(nèi)到前臺辦理結(jié)賬手續(xù)才能下船Checkoutwithinrequiredtimebeforedisembarkation現(xiàn)金用戶GuestsonaCashAccount1.2問候、詢問需要什么服務(wù)Greettheguestandaskabouthis/herneed請游客出示房卡核對姓名、艙房號AsktheguesttoshowtheSeapasscardandcheckhis/hernameandroomnumber通知客艙中心查房Informthehousekeepingdepartmenttochecktheroom打印消費賬單Printoutthebill請游客核對賬單并簽字Asktheguesttocheckthebillandsignonit辦理結(jié)賬多退少補(bǔ)Settletheaccountfortheguestaccordingtotheactualconsumption感謝和道別Thanktheguestandsaygood-bye注意事項MattersNeedingAttention1.3郵輪一般不接受任何離船后發(fā)現(xiàn)金額有誤的退款要求Cruiseshipsusuallydonotacceptclaimforrefundthatarefoundincorrectafterdisembarkation01注意事項MattersNeedingAttention1.3離船前24小時內(nèi)不能更改付款方式Thewayofpaymentcan’tbechangedwithin24hoursbeforedisembarkation02注意事項MattersNeedingAttention1.3離船日辦理現(xiàn)金結(jié)賬的游客較多建議游客提前做好安排，避免等候時間過長Theearliertheguestscansettleeverything,thebetter.That’sbecausemanypeoplepayincashondisembarkationdayandlinesatguestservicesgetextremelylong03注意事項MattersNeedingAttention1.3信用卡用戶，直至下船前，仍可刷船卡消費現(xiàn)金用戶，船卡消費功能將于凌晨1點關(guān)閉之后可使用現(xiàn)金消費CreditcarduserscanconsumeontheshipwiththeirSeapasscardtilldisembarkationwhileguestsonacashaccountcanonlyusecashafter1:00a.m042.1如何查看自己的消費賬單HowdoIcheckmybillCallthefrontdesk咨詢郵輪前臺如何查看自己的消費賬單HowdoIcheckmybill2.1ThroughstateroomTV通過電視系統(tǒng)查看如何查看自己的消費賬單HowdoIcheckmybill2.1Throughmobileappavailableontheship通過郵輪APP查看如何查看自己的消費賬單HowdoIcheckmybill2.1Throughself-servicecheckoutmachine通過自助收銀機(jī)查看信用卡為何刷了兩筆相同費用Whytherearetwodeductiononmycreditcardandthey’rethesame2.2一筆類型是預(yù)授權(quán)Oneispre-authorization另外一筆類型為消費theotheroneisactualconsumption結(jié)賬時可以更換之前的付款方式嗎Canthewayofpaymentbechangedbeforesettlement2.3Thewayofpaymentcan’tbechangedwithin24hoursbeforedisembarkation離船前24小時內(nèi)不能更換游客對賬單有異議怎么辦Whatiftheguestquestionaboutthebill2.4Asktheguesttoverifytheinvoice請游客核對原始消費憑證可以提前結(jié)賬嗎Cantheguestcheckoutaheadoftime2.5Yes.TheSeapasscardcan’tbeusedtoconsumeaftersettlement.Guestscanonlypayincash可以結(jié)賬后船卡消費功能關(guān)閉，之后只能使用現(xiàn)金消費工匠精神和以人為本CraftsmanshipSpiritandPeople-oriented結(jié)賬流程CheckOutProcedure信用卡用戶GuestsonaCreditCardAccount結(jié)賬中常見問題處理HowtoDealwithFAQinSettlements現(xiàn)金用戶Guestsona