客房部基礎(chǔ)英語培訓(xùn)詞匯部分.ppt

客房部基礎(chǔ)英語培訓(xùn)詞匯部分,一、 Room words 房間詞匯 1、 Sleeping 睡眠空間 2、 Washing 梳洗空間 3、 Living 起居空間 4、 Writing書寫空間 5、 Storing 存儲(chǔ)空間 6、 Other equipment 其它設(shè)備,二、Special words客房特殊詞匯,A、房間詞匯,SLEEPIGN（睡眠空間） 床bed 加床 rollaway bed 床單sheet 被子quilt 被罩bed-cover 枕頭pillow 枕套pillowcase 床墊mattress 毛毯blanket 燈泡light bulb 床頭燈bed-side lamp 床頭燈罩lamp shade 壁畫picture 墻壁wall 壁紙wallpaper,電話telephone 便簽 note paper 筆pen 電子表clock 音響 radio 夜燈night light 請勿吸煙卡please dont smoke on the bed,2、 床頭柜bedside table,B、Part Two、WASHING （梳洗空間）,鏡子bathroom mirror 中巾架 tower rack 洗手盆wash hand basin 面盆水龍頭tap(hot and cold) 下水堵stopper 排水洞drain hole 肥皂碟 soap dish 卷紙架 toilet paper holder 吹風(fēng)機(jī) hairdryer 垃圾筒garbage can,1. 洗臉臺(tái),2、備品：,口杯drinking glasses 小巾hand towel 中巾face towel 煙灰缸ashtray,牙刷toothbrush 牙膏toothpaste 浴帽shower cap 梳子comb 針線包a swing kit 洗發(fā)水shampoo 潤膚body lotion 肥皂soap 剃須刀razor 卷紙toilet paper,3、供應(yīng)品：,馬桶蓋toilet seatcover 馬桶墊toilet seat 排水管waste pipe 浴缸 bathtub: 大巾架towel rack 浴缸扶手grab bar,4、 抽水馬桶toilet bowl ：,地巾bath mat 浴袍bathrobe 大巾bath towel 浴簾shower curtain 浴簾桿shower rail,5、備品：,丟失missing 堵塞clog 燒壞的 burn out 通風(fēng)不涼的 stuffy 門鉤door hook,C、 其他詞匯other words,LIVING （起居空間）,咖啡桌coffee table 圈椅chair 扶手椅armchair 火柴match 落地?zé)鬴loor lamp 窗戶window 窗簾curtains(day and night) 窗簾curtain rod 宣傳架notice,1、休閑：,電視 TV 遙控器remote control 機(jī)頂盒 VOD 電視柜TV shelf 節(jié)目單 TV program list,2、娛樂：,花生peanut 土豆片 chips 可樂 co-ca-co-la 雪碧sprite 本地啤酒local beer 果汁juice 巧克力chocolate 本地礦泉水mineral water 進(jìn)口礦泉水evian,4、酒水：,Part Four、WRITING （書寫空間）,1、 寫字臺(tái)writingdesk： 梳妝鏡 dressing mirror 臺(tái)燈 lamp 梳妝椅dress table stool,2 文具盒stationery box： 信紙envelope 抽屜drawer ： 服務(wù)指南Service Guide,Part Five、STORING （存儲(chǔ)空間）,壁櫥wardrobe/closet 衣架hanger 備用枕頭 extra pillow 毛毯blanket 洗衣單laundry list 洗衣袋 laundry bag 鞋拔子shoehorn 衣刷子 cloths brush 保險(xiǎn)箱safe 衣柜門door 行李架luggage rack 拖鞋slipper 擦鞋紙shoeshine,Part Six: Other Equipment (其它設(shè)備),門door 門鎖lock 門把手handle 打掃牌 make up room DND牌do not disturb 早餐牌 breakfast 開關(guān) switch 沙簾cheers 窗臺(tái)window sill 電源插座socket 空調(diào)air condition 沙發(fā) sofa 緊急疏散圖fire escape plan,1、門廳：,二、Special Housekeeping Nouns(客房特殊詞匯),插頭plug 接線板 adapter 吸塵器 vacuum cleaner 抹布 dust cloth 鑰匙master key 手推車trolly 消毒劑 disinfectant 空氣清新劑air freshener 剪刀scissors 膠水glue water 寬帶線coder line 變壓器 transformer,客房部英語培訓(xùn),Good morning sir/Mr. 早上好 先生 Good afternoon miss/madam 下午好 Good evening 晚上好 Good night 晚安,一、問候：,A： Housekeeping . May I come in? 服務(wù)員，我可以進(jìn)來嗎？ B: Yes, what it is? 什么事呀？ A: we d like to clean the room. May we do it now:? 我們?yōu)槟驋叻块g，現(xiàn)在可以嗎？ B: Yes, go ahead 可以來吧！,二、情景對(duì)話：,May I make up your room? 我可以打掃您的房間了嗎？ May we clean your room now . Sir? 我可以打掃您的房間了嗎？ Could you come back later? 你能一會(huì)兒來嗎？ May I help you / what can I do for you ? 我能幫您做點(diǎn)什么嗎？,三、句型,morning 早上 afternoon 下午 evening 晚上 Housekeeping 客房服務(wù)員 clean the room 打掃房間 come back later 一會(huì)兒來 make up room 打掃房間,四、詞匯,英語培訓(xùn)（二）,What time would it be convenient. Sir? 什么時(shí)候比較方便先生？ Well come and clean your immediately. 我們將立刻來打掃您的房間 What time is it now? 現(xiàn)在幾點(diǎn)了？ What is your room number ? 我的房間是哪間？,二、 句型,英語培訓(xùn)（三）,Im sorry to disturb you sir. 打擾了先生 Have a nice day . 祝您今天過的愉快 Have a good rest 祝您過的愉快 Sure Certainly 當(dāng)然可以,一、 日常用語,Ill be there in a few minutes 我馬上就去 Could I have some more towelsteacoffee 請給我那一些毛巾 茶葉咖啡 Ill get there right away I ll bring it right away 我馬上去拿 我馬上給您拿來 Im sorry to have kept you waiting 對(duì)不起讓您久等了,二、 句型,英語培訓(xùn)（四）,Have a pleasant evening 祝您度過愉快的夜晚 Is there anything else I can do for you 還需要我做什么,一、 日常用語,Do you have laundry? 你有洗衣嗎？ May I replenish you mini bar? 我能給您補(bǔ)充酒水嗎？ When will they be ready ? 什么時(shí)間能洗好？ Well deliver them tomorrow evening around six 。 我們將在明天6點(diǎn)左右送到您的房間。 Whats seems to be trouble? 哪兒出了毛病？ Let me call a repairman to do it. 我去叫一個(gè)修理工來,二、 句型,A: Housekeeping. May I come in? B: Yes, please. A: When would you like me to do your room, sir? B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me? A: Yes, what is it? B: I would like you to go and g