酒店前臺(tái)常用英語(yǔ)100句及技巧

酒店前廳常用英語(yǔ)100句及技巧酒店總機(jī)常用英語(yǔ)及技巧一、 接聽外線電話：2)電話鈴響三聲接起，中英文清晰報(bào)出酒店名稱：早上好，龍軒大酒店。請(qǐng)問有什么可以幫到您！Good morning, LonSun hotel. How may I assist you !2) 轉(zhuǎn)接時(shí)，對(duì)來電方： 請(qǐng)稍等！ Hold on, please !3) 電話占線時(shí)： 對(duì)不起，電話占線，請(qǐng)您稍后再撥。 Sorry, the line is busy , please call back later !4) 轉(zhuǎn)入電話無人接時(shí)： 電話沒人接，您是否需要留宿？ Theres no answer. Would you like to leave a message ?5) 轉(zhuǎn)入客房電話： A 請(qǐng)問您找哪位？Who would you like to speak to ? B 對(duì)不起，沒有這個(gè)姓名的客人。Sorry, theres no guest with that name. C 您能告訴我他是住客還是訪客？Excuse me for asking but is he a visitor or a botel guest?6) 內(nèi)容沒聽清或不確定時(shí)： A 請(qǐng)您再說一遍好嗎? Would you like to repeat the number ? B 請(qǐng)您大聲一點(diǎn)好嗎? Could you speak a little louder , please ? C 請(qǐng)說慢一點(diǎn)！ Could you speak slowly , please ?7) 對(duì)方撥錯(cuò)號(hào)碼： 恐怕您撥錯(cuò)了號(hào)碼，這里是龍軒酒店總機(jī) Im afraid you dial the wrong number, here is LonSun hotel operator.8) 外線來電詳細(xì)問詢時(shí)； 我將幫您把電話轉(zhuǎn)到問詢處；Ill put you through to the information desk.9) 來電方需要留言； A 請(qǐng)告訴我您的留言內(nèi)容； Could you please give me the message , sir /madam? B 請(qǐng)放心，我一定將您的意思轉(zhuǎn)達(dá)給X先生/小姐。謝謝您的來電，再見！ Thank you for calling , Ill relay the message to X Mr.Mrs,二、 酒店住客的叫醒受理；10） 能告訴我您的姓名和房號(hào)嗎？May I have your name and your room number ,please ?11) 您需要什么時(shí)間的叫醒？ Could you tell me what time would you like to get up ?12) 我重復(fù)一遍您的房號(hào)和叫醒時(shí)間，好嗎？ May I repeat your room number and the time , sir/madam？13） 早上好（中午、晚上好），先生/女士，這是你的叫醒電話，祝您過得愉快！Good morning ( afternoon . evening ), sir/madam ! this is your wake-up call. Have a good day to you ( have a nice day )!三、 接酒店?duì)I業(yè)區(qū)，后臺(tái)區(qū)，辦公室電話；14） Opertor , 您好，總機(jī)！四、住客電話詢問；15）內(nèi)線電話免費(fèi) There is no charge for in-house call.16) 您能直撥電話； You can make a dial-direct call .17) 我們酒店沒有國(guó)際直撥和國(guó)內(nèi)直撥電話系統(tǒng)，如果您要撥打國(guó)際直撥電話，請(qǐng)您撥XXX，如果您要撥國(guó)內(nèi)直撥電話，請(qǐng)撥XXX，如果您還有其它需要幫忙的，請(qǐng)打電話給我們，我們會(huì)盡力而為。We have got DDD and IDD system in our hotel , if you want to make a DDD ,and if you want to make a IDD.you can dial XXX. If you have anything else, you can call us again . we will help you , sir/madam18) 我會(huì)立刻為您查找，然后打電話給您；Ill check immediately and call you back in a moment19) 請(qǐng)稍等一會(huì)好嗎？我馬上為您查找；Would you mind waiting a minute , Ill check in for you right now四、 代客人接國(guó)際，國(guó)內(nèi)長(zhǎng)途，20） 您能告訴我您要撥打的電話是自付電話，受付電話或是信用卡付費(fèi)電話嗎？ Could you please tell me the form of payment , is it a pay call , collect call or credit call , sir/madam?21) 請(qǐng)問這是自己付費(fèi)還是對(duì)方付費(fèi)電話？Is this a paid call or collect call ?22）您能告訴我電話的國(guó)家代碼，地區(qū)代碼和電話號(hào)碼嗎？Could you please tell me country code , the area code and telephone number ,sir/madam23) 您能告訴我您要打的是叫人電話還是響號(hào)電話嗎？Could you please tell me what kind call would like： a person to person or station to station call , sir/madam?24) 您能告訴我對(duì)方的電話嗎？Could you please tell me who are you want to speak?25) 能告訴我您的名字是怎么拼的嗎？Could you please spell your name ?酒店禮賓部常用英語(yǔ)及技巧26）Are these your baggage ? 這些是您的行李嗎？27) Is this everything，sir？這是全部東西嗎，先生？28）May I take them for you ?/ Let me help you with your luggage . 我來幫您拿好嗎？/讓我來幫您拿吧29）I hope Im not disturbing you . 我希望沒有打擾您。30）Just a moment , madam . Ill bring them to you right away .等一會(huì)兒，夫人。我馬上送來。31）The bellboy will show you to your room , sir .先生，行李生會(huì)送您到房間的。32）Here is your room key . 給您房間鑰匙。33）You maycan leave your luggage in the Concierge .您可以把行李放在禮賓部。34）Would you like to check your luggage here ? 您要寄存行李嗎？35）Dont worry , your luggage will be sent up at once .別擔(dān)心，你的行李很快就會(huì)送上去的。36）When you check out , please call NO.6849 and well help you with your luggage immediately. 如果您要退房，請(qǐng)致電6849，我們將馬上幫您運(yùn)送行李。37）May I know/have your room number ? /Whats your room number , please ? 您能告訴我您的房間號(hào)嗎 ？38）May I have a look at your room card ?我可以看一下您的房卡嗎？39）Do you mind if I put your luggage at here ?我把您的行李放在這里好嗎？40） Please sign your name here .請(qǐng)您在這里簽名41）Would you like me to call a taxt for you ?/Would you want a taxt?您需要我為您叫一輛出租車嗎？/需要出租車嗎？42）About 20 minutes by texi from here to Airport . 從這里到寄存大概需要20分鐘。43）Im sorry to have kept you waiting /Sorry to have kept you waiting 對(duì)不起讓您久等了44）Would you tell me your phone number ?您能告訴我您的電話號(hào)碼嗎？45）After you , please ./You fist , please . 您先請(qǐng)。46）This way , please 這邊請(qǐng)，47） Is there anything else I can do for you ?您還有什么事要我做嗎？48） I see what your mean . 我了解你的意思。49） Ill send the luggage up by another lift .我乘另一部電梯把行李送上去。50） Here we are , sir , room 1101 先生，1101房到了酒店前臺(tái)常用英語(yǔ)及技巧51）Do you have a reservation ? 您有預(yù)定嗎？52） May I know your name and room number ?您能告訴我您的名字與房號(hào)嗎？53）Here is your room key ? 給您房間鑰匙54）Please pay at the cashiers desk over there . 請(qǐng)去那邊帳臺(tái)付款，55）Are these your baggage ? 這些是您的行李嗎？56）May I take them for you ? 我來幫您拿好嗎？57）What kind of rooms would you like ? 您需要什么樣的房間？58）Here isa brochure of our hotel andprice list 這是介紹我們飯店的小冊(cè)子和價(jià)目表59）Sit down ,please . Here is the menu . 請(qǐng)坐，給您菜單，先生。60）May I take your order ,sir ? 您要點(diǎn)菜嗎？61）What would you like to have, coffee or tea ? 您要喝咖啡還是茶62）Would you like to have any wine with your dinner ? 您用餐時(shí)需要喝點(diǎn)酒嗎？ 63）Service hours are:（餐廳）供應(yīng)時(shí)間是： 7:00a.m.to 9:00a.m.for breakfast . 11:30a.m.to 1:30p.m. for lunch . 6:30p.m. to 8:30p.m.for dinner .早餐7點(diǎn)到9點(diǎn) 午餐11點(diǎn)半到1點(diǎn)半 晚餐6點(diǎn)半到8點(diǎn)半64） Here is the bill . please sign it . 這是您的賬單。請(qǐng)簽字。65）How do you like Chinese food ? 您喜歡中國(guó)菜嗎？66）What do you think of our service ? 您對(duì)我們的服務(wù)有什么意見？67）Thank you for your comments (compliment suggestions ) 謝謝您給我們提的意見（贊揚(yáng)、建議）68）Im afraid its against the hotels regulations .這是違反飯店規(guī)章制度的。69) In our hotel we dont accept tips. 我們飯店是不收小費(fèi)的.70) Its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。71) Thank you all the same . 然而，還是要謝謝您。72) Im afraid youll have to pay for the damage . 您必須賠償。73) Thank you for telling us about it . 謝謝您告訴我們74) Ill look into the mater right away .我馬上去處理這件事情75) I assure you it wont happen again . 我保證此類事情不會(huì)再發(fā)生 76) Please dont worry .sir(madam) 先生/夫人 請(qǐng)不必?fù)?dān)心77) Ill send someone up to your room right away . 我馬上派人到您的房間去78)I cant guarantee anything but Ill try my best .我不能保證，但我會(huì)盡力而為79）You may pay in cash or by(with) credit card.您可以付現(xiàn)金也可以用信用卡80）Front desk. Can I help you ?前臺(tái)您找誰(shuí)81）Sorry, Ive dialed the wrong number?對(duì)不起，我撥錯(cuò)號(hào)碼了82) May I speak to your front office manager ?能和你們前臺(tái)經(jīng)理說話嗎？83) Sorry, he is not in at the moment 對(duì)不起，他現(xiàn)在不在84) Would you like to leave a message?您要留口信嗎？85) Pardon , I beg your pardon .對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？ 對(duì)不起86) I am at your service .樂意為您效勞87) Thank you for staying in our hotel . 感謝您在我們酒店下榻88) Im sorry. its my fault. 很抱歉，那時(shí)我的過錯(cuò)89) Sorry to have kept you waiting .對(duì)不起，讓您久等了90) Sorry to interrupt you .對(duì)不起，打擾您了91) Im sorry about this . I apologize for this 對(duì)此表示抱歉，我為此道歉92) Thats all right . Lets forget it .沒關(guān)系，算了吧93) May I help you ? what can I do for you ? Is there anything I can do for you ?How may I assist you?我能幫您什么嗎？ 我能為您干點(diǎn)什么？ 有什么為您效勞的嗎？94) Yes , please . just a moment ,please . 好的，請(qǐng)稍等一下95) May I use your phone ? 我能借用您的電話嗎?96) Certainly .Yes ,of course . 當(dāng)然可以，當(dāng)然可以97) Go upstairs/downstairs . 上樓/下樓98) Its in the second (third) floor . 在二(三)樓99) Where is the washroom (restroom, elevator) ? 請(qǐng)問漱洗室（休息室、電梯）在哪兒?100) This way , please .請(qǐng)這邊走101) please turn left/right ,往左轉(zhuǎn)/右轉(zhuǎn)102) Its in the lobby near the main entrance。在大廳靠近大門103) Its in the basement at the end of the corridor .在地下室走廊盡頭104) Mind (watch) your step .請(qǐng)走好105) Please be careful .請(qǐng)當(dāng)心106) Please dont leave anything behind .請(qǐng)別遺忘您的東西107) Dont worry. 別擔(dān)心108) Take it easy . 慢慢來酒店前臺(tái)收銀常用英語(yǔ)及技巧109) Would you like to check out ? 您現(xiàn)在退房嗎？110) Sorry to have kept you waiting .This is your bill please .很抱歉，讓您久等了，這是您的賬單111) Can I have your name and room number please ?能告訴我您的名字和房間號(hào)碼嗎？112) What kind of credit cards do you have ?您用哪一種信用卡113) As a hotel policy ,we accept the following criedit cards根據(jù)酒店規(guī)定，我們接受下列信用卡114) Do you need receipt or bill .您需要賬單或收據(jù)嗎？115) Just a moment please ,Ill write out receipt for you請(qǐng)稍等一下，我馬上給您收據(jù) 116) Ill send a bellmen up to get your luggage .我馬上讓行李生幫您取行李117) How would you like to pay in cash or by credit card ?您是打算用現(xiàn)金結(jié)賬還是用信用卡呢118) This is your bill . please check it and sign here .這是您的賬單，請(qǐng)您核對(duì)一下，如果沒有問題請(qǐng)您在這里簽字119) Here is your change and receipt .這是找您的錢和收據(jù)120) May I have/take a print of your card ,please?我可以刷一下您的卡嗎121) Did you take anything from the mini-bar this morning ?請(qǐng)問您今天早上在房間里面有消費(fèi)嗎122) Have you used any hotel services since breakfast ?您還有其他消費(fèi)嗎早餐結(jié)束后123) Todays exchange rate is 8.19 yuan RMB for one us doller .今天的匯率是1:8.19124) What kind of currency do you want to change您想換哪一種貨幣125) How much would you like to change?您打算換多少126) The rates of exchange are on the board there.今天的匯率在匯率版上127) The rate of your room ,will be paid by your host .您的房費(fèi)已經(jīng)付過了128) Very sorry, as hotel policy. if you want to cxtend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00. And if you leave after 6:00p.m, youll have to pay the full day rate ,很抱歉，如果您打算在中午12:00以后退房，根據(jù)酒店規(guī)定，我們將加收您半天的房費(fèi)，如果在下午6:00以后，我們將加收您一天的費(fèi)用，。前臺(tái)收銀情景對(duì)話情景ACashier: Good morning ,sir. May I help you ? 早上好，先生，請(qǐng)問有什么可以為您效勞的嗎？Guest: My name is Mr Bell and I was in room 1111 ,Id like to check out . Can I have my bill now ?我是1111房間的BELL 。我現(xiàn)在要退房，可以幫我準(zhǔn)備一下賬單嗎？C: Certainly .Mr Bell . please wait a moment Thank you . Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast ? 當(dāng)然可以，BELL 先生，請(qǐng)稍等.請(qǐng)問您在吃過早飯后還有別的消費(fèi)嗎在我們酒店G:Yes. but I paid cash for is also I havent used any services. 有的，但是我已經(jīng)付過錢了。C: Fine. The total including sevice charge for two days is 844 yuan ,please check it 好的，包括服務(wù)費(fèi)一共事RMB844 ，請(qǐng)您核對(duì)一下G: OK 好的C: Thank you, sir, Would you like to pay in cash or by credit card ? 謝謝。請(qǐng)問您打算怎樣結(jié)賬呢，現(xiàn)金還是卡G: Credit card .Here you are ! 信用卡G: Thank you .Could you sign here .please ? 謝謝，請(qǐng)您在這里簽字G：FineC: Thank you for your coming. Please drop in again. Good bye情景BCashier: Good morning .May I help you ? 早上好，先生請(qǐng)問有什么可以為您效勞的嗎？Guest: Im Mr peters in room 806 .Im checking out today .But my flight doesnt leave at until 4:30p.m. and I dont want to wait around at the airport all day .Could I keep room This afternoon? 我是806房的皮特，我打算今天退房，但我的航班是4:30P.M. 我不想呆在機(jī)場(chǎng)那么久，您可以幫我把房延遲到今天下午嗎C: Certainly .but/as the hotel policy, the check out time is 12:00 at noon Youll have to pay half of the rate more .If you leave after 12:00 當(dāng)然可以，但是根據(jù)我們酒店規(guī)定，超過中午12:00，我們將加收您半天的房費(fèi)G:Never mind. then. Can I just leave my luggage somewhere until 4:00p.m?這樣啊,我可以寄存我的行李在這里嗎C:Certainly, sir, If you speak to the bellman, hell take care of it .當(dāng)然可以，我們的行李生將會(huì)將我?guī)湍龊眠@一切的G:Thank you C: Its my pleasure 禮賓部情景對(duì)話A car pulls up in front of LonSun Hotel and a doorman goes forward to meet the Mr Sreven, opening the door of the car for them.汽車停在了龍軒大酒店門口，門童上前為Steven 先生開車門場(chǎng)景一：DoormanD: Good evening, sir and madam. Welcome to our hotel.門童：晚上好。歡迎光臨！Mr StevenS :Good evening !Sreven先生：晚上好D:Excuse me, sit. So you have got altogether four pieces of luggage ?對(duì)不起先生，您一共帶了四件行李是嗎？M: Yes.D: OK.Leave it to me sir .Ill take care of your luggage 好的，讓我?guī)湍冒?，我?huì)照看好行李的M:Thank you . 謝謝D:Not at all. The Reception Desk is straight ahead.This way, please. 不客氣先生，總臺(tái)就在前面，這邊請(qǐng)。、場(chǎng)景二S：Excuse me ,where is the restaurant?S: 對(duì)不起，請(qǐng)問餐廳在哪里？D：We have Chinese restaurant and a western-style restaurant.Which one do you prefer?D:我們這里有中餐廳和西餐廳，您更喜歡哪個(gè)？S：Id like to try some Chinese food today.S:今天我想來點(diǎn)中餐菜。D：The buffet ?D；要自助嗎？S:Yes.S:是的。D: Is on the second floor,this way ,please!D:在二樓，這邊請(qǐng)。S；What are the hours at the restaurant?S:幾點(diǎn)有飯吃呢？D:Lunch 10:30 a.m. to 14:30 p.m ; Dinner 17:30 to 22:00 p.mD:午餐是上午10點(diǎn)半到下午2點(diǎn)，晚餐是下午5點(diǎn)半到晚上10點(diǎn)。S：Thank you.D:Youre welcome.2.帶客人到房間Bellboy(B):Is this everything,sir? 這是全部行李嗎，先生？Mr Stevwn(S):Yes,thats everything.是的B：OK,May I have a lock at your room care?能不能讓我看一下您的房卡？S：Oh,yes,is 1101. 噢，好的，我住1101房。B：I see. Now please follow me. Ill show you to your room.B:好的，現(xiàn)在我?guī)ツ姆块g。S：Where is the Western restaurant? 西餐廳在哪兒呢？B:Oh, its on the First floor Get out the lift and turn right,sir.B:在一樓，先生一出電梯右轉(zhuǎn)就到了。S:When will it open? 什么時(shí)候開呢？B：The service time is 06:30a.m.To10:00a.m.B:營(yíng)業(yè)時(shí)間是早上6點(diǎn)到早上10點(diǎn)S;OKB:Here we are. Sir Room 1101 Let me help you to open the door.先生1101房到了，讓我?guī)湍_門吧。S：OK門開后B：You first,sir.Do you mind if I put your luggage at here?先生您先請(qǐng)，我把您的行李放這里好嗎？S:Its ok.Thank you very much.好的，非常感謝B:Thats my job.How do you like the room?B:這是我們的工作，房間如何呢先生？S:Its very cozy. I like ti very muc.非常舒適，我很喜歡B：Right,is there anything else I can do for you ?B:還有其他需要嗎？S:No,Thank you . B;OK,good nigt.3.客人寄存行李S;I want to check my luggage. 我想寄存我的行李B:Certainly,sir. You can check luggage here .Please go through the formailities.B:當(dāng)然可以，先生您可以把行李寄存在這里，請(qǐng)辦理一下寄存手續(xù)。S：No problem. 沒問題B：May I know your room number?您是幾號(hào)房的？S:My room number is 1101.B:When will you take them back?sir.您什么時(shí)候來取呢？S：About 30 minutes later. 大約半小時(shí)以后。B：OK.Please sign your name here. 好的，請(qǐng)?jiān)谶@里簽名B：Keep the luggage check card,and for drawing.Please show the second half of this card.B:請(qǐng)保存好行李寄存卡，當(dāng)您來取行李時(shí)，請(qǐng)出示這張卡的下半聯(lián)。S:OK.thank you very much,Bye bye.B:see you.sir4.客人要出租車Doorman（D）:Would you like me to call a taxi for you?D:需要一輛的士嗎？S：Yes.thanks.D:Where to ?sir 到哪兒呢？先生S:To the ernational line.到機(jī)場(chǎng)，國(guó)際線D:OK.Just moment,please. 好的，請(qǐng)稍等的士來后。D:Sorry to have you kept you waiting,sir.Are you there four pieces in all? 先生，不好意思讓您久等了，您一共是四件行李對(duì)嗎？S;YesD:Let me take them to the trunk.讓我把他們放到后備箱吧。S:OK.tank you very much.D:You are welcome sir.Hope to see you again, Wish you good luck.不客氣先生，希望能再次見到您，祝您好運(yùn)。公共應(yīng)用50句1、Welcome to LonSun Hotel. 歡迎光臨2、Can I help you? 我能幫您忙嗎？3、What kind of room would you like ，sir？先生您要什么樣的房間？4、Please wait a moment. I have to check it.請(qǐng)稍等，我查一下5、Enjoy your stay with us.希望您在我們這里住的愉快6、May I know your name and your room number,please?我可以知道您的名字和房號(hào)嗎？7、Excuse me, sir. Could you spell your name?請(qǐng)問您的名字如何拼寫？8、Heres your room key. 這是您的房間鑰匙9、Im sorry to keep you waiting,sir. What can I do for you ?先生，對(duì)不起，讓您久等了。我能為您做點(diǎn)什么嗎？10、May I know your name ，please？請(qǐng)問尊姓大名（不認(rèn)識(shí)客人時(shí)用）11、Dont mention it, It is my pleasure.請(qǐng)不要客氣，我樂意效勞12、Have a good rest ，sir 先生，請(qǐng)好好休息13、Good morning, sir. Can I be of service to you ?早安，先生，我可否為您效勞？14、Amoment, Please . I will be with you as soon as possible.請(qǐng)稍等片刻，我將盡快幫您辦。15、Here is your bill , sir. 先生，這是您的賬單16、Please wait a moment while I calculate