名師指津年高三英語(yǔ)二輪復(fù)習(xí)第三部分寫(xiě)作書(shū)面表達(dá)投訴信課件

1、文體概述文體概述投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)?fù)对V信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)商品質(zhì)量差、售后服務(wù)不滿意等情況下解決商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問(wèn)題的一個(gè)方法。在語(yǔ)言方面，要注意把握問(wèn)題的一個(gè)方法。在語(yǔ)言方面，要注意把握分寸，要公平、公正。投訴信應(yīng)包括三個(gè)方分寸，要公平、公正。投訴信應(yīng)包括三個(gè)方面的內(nèi)容：面的內(nèi)容：1. 表明寫(xiě)信目的，投訴的內(nèi)容。表明寫(xiě)信目的，投訴的內(nèi)容。2. 投訴的具體原因。投訴的具體原因。3. 希望得到的結(jié)果。希望得到的結(jié)果。常用語(yǔ)塊常用語(yǔ)塊1. 抱怨抱怨 _2. 表達(dá)不滿表達(dá)不滿 _3. 忍受忍受 _4. 對(duì)對(duì)滿意滿意 _5. 糟糕的服務(wù)糟糕的服務(wù)

2、 _poor servicecomplain aboutconvey/express ones dissatisfactionput up with/bearbe content/satisfied with6. 采取措施采取措施 _7. 解決問(wèn)題解決問(wèn)題 _8. 預(yù)防預(yù)防發(fā)生發(fā)生 _9. 調(diào)查此次事件調(diào)查此次事件 _10. 以粗魯?shù)姆绞揭源拄數(shù)姆绞?_in a rude mannertake measuresdeal with/solve the problempreventfrom happeninginvestigate/look into the matter/incident11.

3、向向道歉道歉 _12. 出乎意料出乎意料 _13. 不用說(shuō)不用說(shuō) _14. 盡快盡快 _15. 把某事牢記在心把某事牢記在心 _make an apology to/apologize toout of ones expectationneedless to sayas soon as possiblebear sth. in mind套用句式套用句式 我寫(xiě)信是投訴關(guān)于我寫(xiě)信是投訴關(guān)于2. 這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫(xiě)信這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫(xiě)信是表達(dá)關(guān)于是表達(dá)關(guān)于的不滿。的不滿。2. I have been content/satisfied with your se

4、rvice for years but I am writing to express my dissatisfaction about1. I am writing to complain about3. 我對(duì)我對(duì)不滿意有一些主要原因。首不滿意有一些主要原因。首先，先，更糟糕的是，更糟糕的是，最后，最后，3. There are some main reasons why I am not content with At first, Whats worse, Eventually, 4. I sincerely hope that/It is my sincere hope that yo

5、u will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.習(xí)作修改習(xí)作修改(做短文改錯(cuò)，背經(jīng)典范文做短文改錯(cuò)，背經(jīng)典范文)Dear Sir, Im wri

6、ting to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new o

7、ne. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would

8、 greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours,Bu Manyiimpossible hearing How the 課堂練習(xí)課堂練習(xí) 假定你是李華，上周六，你有一次不愉快的就假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫(xiě)一封投訴信。要點(diǎn)如下：你給該餐廳老板寫(xiě)一封投訴信。要點(diǎn)如下：1. 問(wèn)題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。問(wèn)題：牛肉面有

9、蒼蠅，服務(wù)員態(tài)度粗魯。2. 要求：餐廳賠禮道歉。要求：餐廳賠禮道歉。注意：注意：1. 詞數(shù)詞數(shù)100左右。左右。2. 可以適當(dāng)增加細(xì)節(jié)，以可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。使行文連貫。3. 開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im writing to express my dissatisfaction about the

10、poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didnt change

11、it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. Its my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time.Sincerely yours,L

12、i Hua課外作業(yè)課外作業(yè) 假定你是李華，你在上周日搭坐假定你是李華，你在上周日搭坐102號(hào)公交車(chē)，號(hào)公交車(chē)，該公交車(chē)司機(jī)的不文明行為讓乘客很憤怒。于是該公交車(chē)司機(jī)的不文明行為讓乘客很憤怒。于是你向公交車(chē)公司寫(xiě)一封投訴信。要點(diǎn)如下：你向公交車(chē)公司寫(xiě)一封投訴信。要點(diǎn)如下：1. 司機(jī)的不文明行為司機(jī)的不文明行為(大聲講話、緊急剎車(chē)、態(tài)度大聲講話、緊急剎車(chē)、態(tài)度粗魯?shù)却拄數(shù)?。2. 希望盡快查清此事。希望盡快查清此事。注意：注意：1. 詞數(shù)詞數(shù)100左右。左右。2. 可以適當(dāng)增加細(xì)節(jié)，以可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。使行文連貫。3. 開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。Dear S

13、ir, I am Li Hua. I am writing to complain about one of your bus-drivers improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didnt pay any attention. Whats worse, he drove even faster. Then another passenger couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However,