鳳凰職教第三冊(cè)Unit3電子教案

名稱(chēng)項(xiàng)目Unit3課時(shí)課時(shí)分配言前臺(tái)出色的基礎(chǔ)課MayIHelpYou?61,2Warming-uplisteningandspeaking3,4,5Readingandwriting課型New特點(diǎn)6,7,8Reallifeskills授課班級(jí)地點(diǎn)5號(hào)樓教學(xué)目標(biāo)能力（技能）目標(biāo)知識(shí)目標(biāo)素質(zhì)目標(biāo)ToimproveSs’abilityofgettinginformationthroughreading&listening.Toknowhowtoaskquestionstoknowcustomers'needsandunderstandtheimportantroleofaserver.Tomasternewwordsandphrases;tofinishexercises.Togetthemainideaofthewholepassage.Trytouseproperwordsandbodylanguagestoservecustomersefficientlyandpolitely.Studentswillbeabletouseup-sellingtechniques.重點(diǎn)難點(diǎn)及解決方法Keypoints：togetthemainideaofthereadingpassage.全面理解閱讀材料，了解一名服務(wù)人員的重要性并能讀懂信號(hào)滿足顧客需求。Difficultpoint：tousetheusefulexpressionstoaskquestionsatcheck-inandtakingorders.聽(tīng)懂所聽(tīng)材料，并掌握在賓館登記入住時(shí)和餐館時(shí)常用的提問(wèn)句式。教學(xué)策略與方法根據(jù)銷(xiāo)售類(lèi)服務(wù)人員常見(jiàn)的服務(wù)內(nèi)容，創(chuàng)設(shè)生動(dòng)的職業(yè)情景，巧妙設(shè)置思維活動(dòng)，讓學(xué)生通過(guò)思考，組織語(yǔ)言，融入技巧，開(kāi)拓思維，舉一反三的運(yùn)用一定的方法實(shí)現(xiàn)優(yōu)質(zhì)服務(wù)。教學(xué)資料及教學(xué)準(zhǔn)備Exercisebookandstudents'booksTestpapersSomeexamplesentences板書(shū)設(shè)計(jì)UnitThreeNewwordsandexpressions: languagepoints:教學(xué)后記本單元以接待顧客崗位的人員工作態(tài)度、服務(wù)質(zhì)量為切入點(diǎn)，以賓e接待、餐館點(diǎn)餐為主要職業(yè)情景，讓學(xué)生了解提供優(yōu)質(zhì)服務(wù)，不僅需要?

專(zhuān)業(yè)知識(shí)，更需要嫻熟的人際溝通技巧，察言觀色的技巧、以顧客為中心的宗匕日。教學(xué)過(guò)程教學(xué)程序與內(nèi)容教師活動(dòng)-導(dǎo)學(xué)生活動(dòng)-演設(shè)計(jì)意圖UnitThree第一課時(shí)(前臺(tái)接待Warming-up,Listenii&SpeakingAStepOne：Wrm-upActivityl:Somepeoplearetalkingabouttheservicethey'vereceived.Havetheyreceivedgoodorbadservice?WriteGforgoodorBforbadintheblanks.Activity2：Discussingroups:Whatshouldbedonetoimprovethebadservicementionedabove?StepTwO：Listening&SpeakingAlg<ctivity1:Listentotheconversationandtick(V)whereithappens..Activity2IntensiveListeningListenagain.Then.underlinethequestionsaskedbythehoiclerk. QuestionsAskedatCheck-in Doyouhaveareservation?Howlongwillyoubestaying? Doyoupreferasmokingornon-smokingroom? Willyoubepayingbycashorcreditcard?學(xué)生自主進(jìn)行信息判斷。分組討論，派代表向*班匯報(bào)。聽(tīng)錄音，關(guān)注工作流矛中的關(guān)鍵詞來(lái)獲取答案。el學(xué)生聽(tīng)并畫(huà)線找出賓t接待員提出的問(wèn)題，h時(shí)模仿其語(yǔ)音語(yǔ)調(diào)。了解好的服務(wù)和不好的服務(wù)，形成優(yōu)質(zhì)服務(wù)的態(tài)度。進(jìn)一步幫助學(xué)生進(jìn)入到亡顧客接待情境，引導(dǎo)學(xué)生思考在顧客接待過(guò)程中如何改善服務(wù)質(zhì)量。1辨析對(duì)話中人物所在的場(chǎng)所。律握常見(jiàn)的塞館前臺(tái)接待對(duì)話，同時(shí)模仿語(yǔ)音語(yǔ)調(diào)。

Couldyoufilloutthisregistrationform,please?鼓勵(lì)學(xué)生從已學(xué)對(duì)話中找出符合的問(wèn)句，在此at基礎(chǔ)上，讓學(xué)生自行編寫(xiě)問(wèn)句進(jìn)行擴(kuò)充。y。鞏固學(xué)生在活動(dòng)2中所學(xué)到的顧客接待用語(yǔ)與賓館前臺(tái)接待登記入住時(shí)的顧客信息收集；同時(shí)，為活動(dòng)4的模擬真實(shí)情境中的恰當(dāng)運(yùn)用做準(zhǔn)備。復(fù)習(xí)鞏固賓館前臺(tái)接待對(duì)話，并能夠進(jìn)行簡(jiǎn)單的日常對(duì)話。PossibleResponsesYes,thenameisJoeSmith. I'llbecheckingoutonFriday. Non-smoking,ifyouplease Creditcard,ifyouacceptVisa. Doyouneedtoseemypassport. Activity3Supposeyouworkthefrontdeskofahotel.Askproperquestionstogetthefollowinginformation.Activity4:Completetheconversationandthenrole-plitwithyourpartner.StepThree：SummaryUsefulExpressionsaboutquestionsaskedatchecked-inStepFour：HomeworkAsahotelcleark,knowhowtoaskquestionsatcheck-in.Notes:-Clerk[kla:k]n.旅館服務(wù)臺(tái)接待員；職員一Coupon['ku:pon]n.（購(gòu)物的）贈(zèng)券，優(yōu)惠券一Checkin登記入住

I'llringthehotel.I'lltellthemwe'llcheckintomorrow...我來(lái)給旅館打電話，通知他們我們明天入住。fCheckout結(jié)賬離開(kāi)，結(jié)賬退房Theypackedandcheckedoutofthehotel.他們收拾好東西，辦理了退房手續(xù)。IwasdisappointedtomissBryan,whohadjustcheckedout...我非常失望沒(méi)有見(jiàn)著布賴(lài)恩，他剛退房走了。fReservation[irez9'veijn]n.預(yù)定，預(yù)約Hewenttothedesktomakeareservation...他到服務(wù)臺(tái)進(jìn)行了預(yù)訂。Doyouhaveareservation?你有預(yù)定嗎？fmanage['m況nid§]vt.管理，經(jīng)營(yíng)Mr.Smithmanagesalargedepartmentstore.史密斯先生經(jīng)營(yíng)一家大型百貨公司。fmanagetodosth經(jīng)過(guò)努力克服困難，設(shè)法做成某事Givenachance,Iwillmanagetodotheworkwell.如果給我機(jī)會(huì)我會(huì)設(shè)法做好這項(xiàng)工作。ListeningandSpeaking]StepOne：ReviewReviewsome usefulexpressionsaboutquestionsaskedatcheck-in.1Ask&Answer

UnitThree第二課時(shí)(在餐館)Listening&Speaking:StepTwOListeningActivity1Lookatthepicture,Whatdidthecustomerorder?Tick(V)fromthelist.Activity2ExtensivelisteningListentotheconversationandcirclethecorrectanswers..Activity3IntensiveListeningListenagainandcompletetheordersheetforthewaitress.BStepThreeArrangementArrangethesentencebelowtomakeaconversationbetweencustomerandawaiterinacoffeeshop.Waiter:Areyoureadytoordesir?Customer:Ys,please.’dlikeacupofcoffee.Waiter:Creamandsugar?Customer:Justblackfine.Waiter:Anythingelse,sir?Customer:AndapieceoftoasWaiter:Certainlysir.Comingrightup.Customer:Thankyou.StepFourRole-playReadthemenu.Thenworkw:yourpartnertoturnstoorderandtaketheorder.StepFiveHomeworkTrytorememberthenewworandexpressions.觀察圖片，判斷客人J的實(shí)物名稱(chēng)，做出正石選擇。初聽(tīng);再聽(tīng)a學(xué)生積極思考，將餐t點(diǎn)餐句子的順序重排?！?角色扮演出掌握重點(diǎn)單詞用法，/I'.好課后復(fù)習(xí)。thds拜專(zhuān)換場(chǎng)景，進(jìn)用入“餐館”這個(gè)職業(yè)情景，迅速進(jìn)入waiter這個(gè)角色。通過(guò)聽(tīng)去實(shí)現(xiàn)篩選信息。訓(xùn)練學(xué)生熟自悉工作流程中要用的問(wèn)答，為下一個(gè)綜合對(duì)話活動(dòng)做句子準(zhǔn)備。k理解并掌握重點(diǎn)單詞的讀音，詞義及其用法。

Notes:Carefoi想要；喜歡Wouldyoucareforsomethingtodrink?你想要喝點(diǎn)什么嗎?Shedoesftcareforthatcolor.她不喜歡哪種顏色。ReadingHowImportantAreOU?Step1：SkimmingReadthepassageandfindwh"your'jobis.Answer:"You"areaworkerwhosemainjobistodealwithcustomers.From:Youwillrealizethatdealingwithcustomersisamajorpartofyourjob.at快速閱讀通過(guò)快速瀏覽課文，找出作為服務(wù)人員的“”。UnitThree第三、四課時(shí)（一名服務(wù)人員的重性）ReadingStep2:Scanning1Readthepassageagaintogetthemainidea.ofthefirsttwoparagraphs."You'playanimportantrolinthesuccessofabusiness.."You"shouldworkhardtorunasuccessfulbusiness.DealingwithcustomersisonlypartofyouFjob.e任務(wù)閱讀（段落/和2）閱讀問(wèn)題和選項(xiàng)，運(yùn)用針對(duì)問(wèn)題找出答案的閱讀策略，進(jìn)行閱讀，完成閱讀任務(wù)。Step3:Scanning2Readthepassageagaintofindthetwoexamplesonhowtomakecustomersfeelimportant.①Givethecustomeryourfullattention.②Lookatthecustomerintheeye.Step4:ApplicationLookatthepicturesbelowanreadthe“signs'thecustomers任務(wù)閱讀（段落3和4看圖分析顧客心懶d1出顧客的需要;提供合通過(guò)閱讀后兩段，讓學(xué)生使用查找的方法，提高閱讀技巧，完成閱讀任務(wù)。讓學(xué)生靈活使用所學(xué)句型;讓學(xué)生靈

give.①ThemanisinahurryWhatshouldthewaiterd(Suggesthimsomefoodsthatcanbeservedinash(time.②Thewomanthinksthedishesaretooexpensive.Whatshouldthewaiterd(Suggesthersomenicemealsthatarenottoo適的服務(wù).)?)rt)?didPractice&trytorememberthekeypoints.o活使用服務(wù)技巧,努力提供優(yōu)質(zhì)服務(wù).及時(shí)復(fù)習(xí)鞏固，注意查漏補(bǔ)缺。除掌握英語(yǔ)各個(gè)語(yǔ)言知識(shí)點(diǎn)的一般規(guī)律之外，還需要注意英語(yǔ)各個(gè)語(yǔ)言知識(shí)點(diǎn)的特殊規(guī)律。expensive.Step5：SummaryLanguagepointsTheimportantroleofaserverStep6：HomeworkTrytorememberthewordsanexpressionslearnedinclassaimastertheusageofthem.Notes:avoidvt避免favoidsomethings免某事favoidsomebod避免某人favoiddoingsomethings^做某事Thepilotshadtotakeemergencyactiontoavoidadisaster...飛行員不得不采取緊急措施避免災(zāi)難的發(fā)生。Shefeltthatherfriendstriedtavoidmeetingherpurposely她感覺(jué)到她的朋友在故意躲著她。inaddition1另夕卜finaddition副詞，位于句尾時(shí)，相當(dāng)于aswell

finadditionto復(fù)合介詞，“除……之外”，相當(dāng)于aswellas和besides,后接名詞，代詞、動(dòng)名詞。Inadditiontolendingmehiscamera,hetaughtmehowtouseit.除了把相機(jī)借給我他還教我如何去使用它。f當(dāng)主語(yǔ)后是艮有nadditionto引導(dǎo)的短語(yǔ)時(shí)，謂語(yǔ)動(dòng)詞仍與其前的主語(yǔ)保持一致。Theteacher,inadditiontohisstudents,isinterestedinthefi老師和他的學(xué)生都對(duì)這部電影感興趣。lm.WritingSteplRevisionReviewthepassage HowImportantAreou?.Step2ReadiigReadthephoneconversation復(fù)習(xí)閱讀部分課文閱讀通過(guò)快速閱讀的查找技巧，莪讓學(xué)生在對(duì)話中敏UnitThreebelowandunderlinethekeyinformationtheclerkshouldntmiss.感的抓住重要信息，為下一個(gè)環(huán)節(jié)的第五課時(shí)Apizza寫(xiě)作做好準(zhǔn)（填送貨單Delivery備。WritingMynameisAngelaSmith.MyaddressisnumbertwoFrontStreet.Alargepizzawithmushrooms,olivesandextracheese.Step3Role-play角色扮演填寫(xiě)送貨單依據(jù)送貨單的項(xiàng)目，編寫(xiě)Usethemenuonpage38torole并在模擬真

playaconversatioibetweenacustomerandatake-outclerk.Theclerkneedstocompletet]formfordeliveryasshownbelow.Step4SummaryHowtofilloutaformfordeliveryStep5HomeworkReviewwhathavebeenlearnintheunit.ie過(guò)實(shí)職業(yè)場(chǎng)景中進(jìn)行顧客和職員之間的對(duì)話。UnitThree第六課時(shí)（提升銷(xiāo)售）RealLifeSkillsRealLifeSkillsStep1：Lead-inSupposeyouworkatasupermarket.Readtheposterandchoosetheappropriatedescriptionfromtheboxforeachone.Answer:clearanceregular-pricedmerchandisec.couponspecialpromotionsaleStep2：MatchupLookatsomecustomersshoppingcartsandup-sellanotherproducttoeachoftheBesureyourofferisrelevantwhattheyvebought.Step3：ReadingReadtheconversationbelowHowmanytimesdidthewait導(dǎo)入按要求尋找相關(guān)信息匹配練習(xí)m.to將學(xué)生分成人一組，讀對(duì)話，并畫(huà)出有提銷(xiāo)售的地方全班核對(duì)。本活動(dòng)為項(xiàng)目的導(dǎo)入部分，讓學(xué)生從閱讀和分析各類(lèi)超市海報(bào)著手，一是讓學(xué)生進(jìn)入到模擬真實(shí)的情景中；二是儲(chǔ)備項(xiàng)目任務(wù) 提升銷(xiāo)售一一所需要的信息，讓學(xué)生做好準(zhǔn)備，找出推銷(xiāo)的內(nèi)容和理由，并運(yùn)用本單元所學(xué)的語(yǔ)言和職業(yè)技能來(lái)解決問(wèn)題，為干下面的活動(dòng)做好鋪墊。

trytoup-sell?Markthemintlconversation.*Wouldyouliketoupgradetoamediumone?*Wouldyoulikecheesewitthat