城市軌道交通客運服務(wù)英語（第二版）課件 5.2 Ticket Refund 退票

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語

Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task5.2TicketRefund

退票

Part2TicketAffairs

票務(wù)事務(wù)UsefulSentenceandExpressionsB.TicketRefundRegulation：退票規(guī)定1.SingleJourneyTicketRefundRegulations:Norefundwillbemadeforsuchkindoftickets(exceptforthereasonsarisingfromthesubway).單程票：一經(jīng)售出概不退票（地鐵原因除外）。2.StoredValueTicketRefundRegulations:TicketRefundwillbemadewiththepresentationofStoredValueTicketandtheGuaranteePaymentInvoice.儲值票：憑普通儲值票及押金發(fā)票退票。UsefulSentenceandExpressions1）IftheStoredValueTickethasn’tbeendamaged(i.etheappearanceofthetickethasn’tbeenchangedmuch,forexample,withoutfolding,rupturing,doodlingandsticking,etc),theguaranteepaymentshouldberefundedtothepassenger.

普通儲值票未損壞的（是指車票外觀未出現(xiàn)較大改變，例如：折疊、斷裂、涂寫，張貼等），押金退還乘客。2）IftheStoredValueTickethasbeendamaged,theguaranteepaymentwillnotberefunded.

儲值票損壞的，押金不予退還。UsefulSentenceandExpressions3）IftheremainingvalueontheStoredValueTicketcanbedetermined,thentheremainingvalueshouleberefundedtothepassenger;cannotbedetermined,thenthelossshouldbebornebythepassenger.

能查詢到儲值票車票余值的，將車票余值退還乘客，不能查詢到車票余值的，車票余值損失由乘客承擔(dān)。Conversation

Dialogue1Delay&Return晚點/退票

P:What’sthematter?Whyhasn’tthetrainarrivedyet?

出什么事了？為什么列車還沒有到？S:Sorrytokeepyouwaiting.Theremustbesomethingwrong.Pleasewaitpatiently.Ifyouareinahurry,youcanchangetransportation.

抱歉讓您久等，列車可能出現(xiàn)故障，請耐心等候！如果您有急事，可以轉(zhuǎn)乘其他交通工具。P:Howaboutmyticket?

我的票怎么辦？S:Wecanreturnthefare.

我們可以辦退票手續(xù)。

Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表車站員工Role-play.Workwithyourpartnertocreateadialoguebasedonthegivensituation.Situation1SupposeyouareaMetrostationstaff，andyourpartneractsasapassengerwhocannotgetthroughtheturnstile.Afterchecking，youfindthathe/shehasnotswipethecardwhenexitinglasttime.Situation2Supposethatyoudon’tknowhowtorefundtheticket，soyoumustasksomeonetogetsomeusefulinformation.TranslatethefollowingsentencesintoEngli