鐵路旅客運輸服務(wù)雙語課件

（Railwaypassengertransportservices）鐵路旅客運輸服務(wù)（雙語）內(nèi)容文字：≥16號層級序號

一、1.（1）01①High-speedrailwaystationserviceequipment高鐵車站服務(wù)設(shè)備相關(guān)知識Therelevantknowledge一、票務(wù)服務(wù)設(shè)備Ticketingserviceequipment二、乘降服務(wù)設(shè)備設(shè)施Landingserviceequipmentandfacilities三、信息導(dǎo)向設(shè)備設(shè)施Informationorientedequipmentandfacilities四、候車服務(wù)設(shè)備設(shè)施Waitingserviceequipmentandfacilities高鐵車站服務(wù)設(shè)備目錄DirectoryHigh-speedrailwaystationserviceequipment高鐵車站服務(wù)設(shè)備High-speedrailwaystationserviceequipment票務(wù)服務(wù)設(shè)備01.Ticketingserviceequipment

票務(wù)服務(wù)設(shè)備是旅客旅行購票、取票或檢票的主要設(shè)備設(shè)施，主要有人工計算機售票設(shè)備、自助售取票及打印電子車票報銷憑證設(shè)備等。Ticketingserviceequipmentisthemainequipmentandfacilitiesforpassengerstopurchasetickets,getticketsorchecktickets,mainlyincludingartificialcomputerticketingequipment,self-serviceticketingandprintelectronicticketreimbursementvoucherequipment.1、票務(wù)服務(wù)設(shè)備義（Ticketingserviceequipment）高鐵車站服務(wù)設(shè)備High-speedrailwaystationserviceequipment乘降服務(wù)設(shè)備設(shè)施02.Landingserviceequipmentand

facilities2、乘降服務(wù)設(shè)備設(shè)施（Landingserviceequipmentand

facilities）乘降服務(wù)的自助性和便捷性決定了高速鐵路客運站乘降通道的獨立性和乘降引導(dǎo)標志的全面性、系統(tǒng)性。

Theself-serviceandconvenienceofboardingandlandingservicesdeterminetheindependenceofboardingandlandingchannelsandthecomprehensivenessandsystematizationofboardingandlandingguidancesignsinhigh-speedrailwaypassengerstations.乘降通道(Multiplicationanddescentchannels)1進站通道Stationchannel2站內(nèi)通道Stationaccess3檢票通道Ticketaisle4站臺通道Platformpassage5出站通道Outboundchannel2、乘降服務(wù)設(shè)備設(shè)施（Landingserviceequipmentand

facilities）出站導(dǎo)向標示(Outboundguidancesign)Informationorientedequipmentandfacilities高鐵車站服務(wù)設(shè)備High-speedrailwaystationserviceequipment信息導(dǎo)向設(shè)備設(shè)施03.3、信息導(dǎo)向設(shè)備設(shè)施（Informationorientedequipmentandfacilities）

導(dǎo)向信息設(shè)備主要是指輔助乘降服務(wù)的引導(dǎo)標志。Guidanceinformationequipmentmainlyreferstotheguidancesignofauxiliarymultiplicationandlandingservice.標志說明圖(Signdescriptiondrawing)車站綜合標識服務(wù)圖comprehensivesignservicedrawingofthestation3、信息導(dǎo)向設(shè)備設(shè)施（Informationorientedequipmentandfacilities）平面布置圖(layoutplan)上海虹橋高鐵站到達層平面示意圖PlanediagramofarrivalfloorofShanghaiHongqiaohighspeedrailwaystation3、信息導(dǎo)向設(shè)備設(shè)施（Informationorientedequipmentandfacilities）綜合導(dǎo)向標志(Comprehensiveguidancesigns)綜合導(dǎo)向標志comprehensiveguidancesigns高鐵車站服務(wù)設(shè)備High-speedrailwaystationserviceequipment候車服務(wù)設(shè)備設(shè)施04.Waitingserviceequipmentandfacilities1候車室應(yīng)配備適量座椅，擺放整齊，不影響旅客通行。Thewaitingroomshouldbeequippedwithanappropriatenumberofseats,neatlyplaced,notaffectingthepassageofpassengers.候車服務(wù)設(shè)備主要指客運站為向旅客提供旅行生活服務(wù)、旅行業(yè)務(wù)辦理服務(wù)、綜合旅行服務(wù)等配備的設(shè)備。

Waitingserviceequipmentmainlyreferstotheequipmentprovidedbypassengerstationstoprovidepassengerswithtravellifeservice,travelbusinesshandlingserviceandcomprehensivetravelservice.2候車室應(yīng)設(shè)有飲水處,配備電開水器,有加熱保溫標志,水質(zhì)符合國家標準要求。Waitingroomshouldbeequippedwithdrinkingwater,electricwaterheater,heating,heatpreservationsigns,waterqualityinlinewiththenationalstandards.設(shè)置要求（Settingrequirements）4、候車服務(wù)設(shè)備設(shè)施（Waitingserviceequipmentandfacilities）3候車室應(yīng)設(shè)有衛(wèi)生間，廁位適量。Waitingroomshouldbeequippedwithatoilet,toiletspaceappropriate.設(shè)置要求（settherequirement）4、候車服務(wù)設(shè)備設(shè)施（Waitingserviceequipmentandfacilities）4候車室電梯應(yīng)正常啟用,作用良好。Waitingroomelevatorshouldbenormaluse,goodfunction.5省會城市所在地高鐵特大、大型車站為商務(wù)座旅客設(shè)置獨立的貴賓候車區(qū),其他車站提供候車區(qū)域。Largeandlargehigh-speedrailwaystationsinprovincialcapitalswillsetupindependentVIPwaitingareasforbusinesspassengers,whileotherstationswillprovidewaitingareas.6候車室檢票口設(shè)自動檢票通道和人工檢票通道,配備自動檢票機。Waitingroomiseq