高考英語閱讀理解鞏固練習(xí)（48）.doc

2014高考英語閱讀理解鞏固練習(xí)（48）及答案閱讀理解outside her shabby cottage, old mrs. tailor was hanging out laundry on a wire line, unaware that some children lay hidden in the leaves of a nearby tree watching her every move. they were determined to find out if she really was a witch.they watched as she took a broomstick to clean the dirt from her stone steps. but, much to their disappointment, she did not mount the broomstick and take flight. suddenly，the old ladys work was interrupted by the cackling of her hena signal that an egg had been laid in the warm nest on top of the haystack.the old broomstick was put aside as she hobbled off towards the haystack followed by sooty, a black cat she had rescued from a fox trap some time back. with only three legs, it was hard for sooty to keep up with the old lady. the cat provided proofthe children were sure that only a witch would own a black cat with three legs.there ，standing on a wooden box, was mrs. tailor, stretching out to gather her precious egg. taking the egg in one of her hands, she began to climb down when, without warning, the box broke and the old lady fell.“we have to go and help her, ”whispered amy.“what if it is a trick？”replied ben.“dont be silly, ben. if she were a witch, she would have turned us into frogs already，”reasoned meg. “come on amy, lets go. ”the girls climbed down the tree and ran all the way to the haystack.approaching carefully, they could see a wound on the old ladys face. she had knocked her head on a stone and her ankle was definitely broken. “go and get dad，” amy yelled to her brother. “tell him about the accident.”the boys did not need another excuse to leave. they ran as fast as they could for help, hoping that mrs. tailor would not wake and turn the girls into frogs.【文章大意概括】孩子們對住在破舊房舍里的、用掃帚柄掃臺階的、后面跟著一只黑色的三條腿的貓的old mrs.tailor是不是巫師很感興趣，于是躲在附近的樹上偷偷觀察，結(jié)果如何呢？本文的寓意又是什么呢？1. why were the children hiding in the tree?a. they wanted to watch mrs. tailor do her housework closely.b. they were playing a hide-and-seek game.c. they wanted to find out if the rumors about mrs. tailor were true.d. they were pretending to be spies.【詳解剖析】事實細(xì)節(jié)題。由首段尾句they were determined to find out if she really was a witch.可知孩子們想看看人們對老太太是巫師的傳言是否是真的?！咀罴堰x項】c2. mrs. tailor stopped sweeping when_.a. her front steps were cleanb. she noticed the children in the treec. she was ready to take a flightd. she heard the hen cackling【詳解剖析】事實細(xì)節(jié)題。由第二段倒數(shù)最后一句可知答案為d?！咀罴堰x項】d3. ben did not rush to help mrs. tailor because_.a. he thought that she could be tricking themb. he knew that they should not have been in the treec. he did not see the old lady fall downd. he was afraid of the three-legged cat【詳解剖析】推理判斷題。從文中描述的內(nèi)容可知，ben認(rèn)為mrs. tailor是一個巫師，他認(rèn)為可能是mrs. tailor在使詭計，所以在兩個女孩子前去救助時，他依然沒有奔向前去幫助mrs. tailor?！咀罴堰x項】a4which of these old sayings best suits the storys lesson for us?a. make hay while the sun shines.b. never judge a book by its cover.c. people in glasshouses should not throw stones.d. a bird in the hand is worth two in the bush.【詳解剖析】推理判斷題。通讀全文可以推知，作者想告訴我們“不要以貌取人或僅從事物的表象來判斷事物”?！咀罴堰x項】b (2011浙江卷，c)in the more and more competitive service industry, it is no longer enough to promise customer satisfaction. today, customer “delight” is what commpaines are trying to achieve in order to keep and increase market share.it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.new challenges for customer care have come when people can obtain goods and services through telephone calls centers and the internet.for example，many companies now have to invest (投資)a lot of money in information technology and staff training in order to cope with the “phone_rage”caused by delays in answering call，being cut off in midconversation or left waiting for long periods.“many people do not like talking to machines，”says dr，storey，senior lecturer in marketing at city university business school.“banks ，for example，encourage staff at call centers to use customer data to establish instant and good relationship with them. the aim is to make the customer feel they know you and that you can trust themthe sort of comfortable feelings people have during facetoface chats with their local branch manager.”recommended ways of creating customer delight include：underpromising and overdelivering (saying that a repair will be carried out within five hours，but getting it done within two) replacing a faulty product immediately；throwing in a gift voucher (購物禮券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.aiming for customer delight is all very well，but if services do not reach the high level promised，disappointment or worse will be the result.this can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example，“i know how you must feel”)，and possible solutions (replacement，compensation or whatever fairness suggests best meets the case)airlines face some of the toughest challenges over customer care. fierce competition has convinced them that delighting passengers is an important marketing tool，while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.for british airways staff，a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.they are trained to answer quickly, with their name，job title and a “we are here to help”attitude.the company has invested heavily in information technology to make sure that information is available instantly on screen.british airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”on the other hand，the more customers are promised，the greater the risk of disappointment.本文闡述了顧客的滿意度對企業(yè)發(fā)展的重要作用。11we can learn from paragraph 2 that _.acomplaining customers are hard to satisfybunsatisfied customers receive better servicecsatisfied customers catch more attentiondwelltreated customers promote business答案：d。推理判斷題。a抱怨中的顧客難以令其滿意；b不滿意的顧客得到更好的服務(wù)；c滿意的顧客得到更多的注意；d良好的對待顧客促進企業(yè)的發(fā)展。根據(jù)信息句“it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business”可以看出d項正確。12the writer mentions“phone rage”(paragraph 3)to show that_.acustomers often use phones to express their anger bpeople still prefer to buy goods onlineccustomer care becomes more demandingdcustomers rely on their phones to obtain services答案：c。細(xì)節(jié)理解題。a顧客常常用電話表達自己的憤怒；b人們依然偏愛網(wǎng)上購物；c客戶關(guān)注更加成為人們的關(guān)注；d顧客靠電話得到服務(wù)。根據(jù)本段首句“new challenges for customer care have come when people can obtain goods and services through telephone call centers and the internet”可知c項正確。13what does the writer recommend to create customer delight?acalling customers regularly.bgiving a “thank you” note.cdelivering a quicker service.dpromising more gifts.答案：c。細(xì)節(jié)理解題。a定期給顧客打電話；b給“感謝”便條；c給予快捷服務(wù)；d許諾更多的禮物。根據(jù)文中信息“saying that a repair will be carried out within five hours ，but getting it done within two”和“replacing a faulty product immediately”可知c項正確，其他三項曲解了文意。14if a manager should show his empathy (paragraph 6)，what would he probably say?a“i know how upset you must be.”b“i appreciate your understanding.”c“im sorry for the delay.”d“i know its our fault.”答案：a。詞義猜測題。a我知道你準(zhǔn)是很難過；b我很感激你的理解；c很抱歉，耽誤您了；d我知道，這是我們的錯。根據(jù)其后信息句“for example，i know how you must feel”可知a項正確。15customer delight is important for airlines because _.atheir telephone style remains unchangedbthey are more likely to meet with complaints cthe services cost them a lot of moneydthe policies can be applied to their staff答案：b。推理判斷題。a他們的電話樣式?jīng)]變；b他們很有可能遇到投訴；c這些服務(wù)花費了他們很多錢；d這些政策可以應(yīng)用到職員身上。根據(jù)文中信息“.delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ，unclaimed luggage and technical problems”推理可知，航空公司很有可能因為惡劣天氣、行李主人不明以及技術(shù)等問題導(dǎo)致耽誤顧客，以及被投訴，此時使顧客滿意是很重要的市場手段。16which of the following is conveyed in this article?afacetoface service creates comfortable feelings among customers.bcompanies that promise more will naturally attract more customers.ca company should promise less but do more in a competitive market.dcustomer delight is more important for airlines than for banks.答案：c。事實理解題。a面對面的服務(wù)創(chuàng)造顧客中舒適的感覺；b承諾更多的公司自然吸引更多的顧客；c在激烈的市場競爭中，公司應(yīng)該少承諾，多做實事；d顧客滿意度對于航空公司來說比銀行更重要。通讀全文不難排除a、b、d三項，根據(jù)最后一段可知c項正確。d(2011全國卷，e)“i didnt hear them call my name，” explained shelley hennig to active teens (at) as she talked about that exciting moment on national television when she won the honor of miss teen usa 2004. “are you ready？”is what she heard.then she said，“i shook my head no，and then they said yesand it was announced again.”it was four days after that life changing moment for the seventeenyearold high school student from destrehan, louisianashe was still on_cloud_nine.“i was so shocked! i never believed that it could actually really happen. ”present in the audience (觀眾) that day were: her mother and father, older brother, her friends, and her dance teacher.understanding why members of her family and her friends would be there，at asked why her dance teacher had traveled so far to see her compete (比賽). “shes always been my role model. ive danced with her since i was six. shes been through so many difficulties and came through them all. ive learned to get over bad lifes experiences and learned how to move on because of her.”one of those bad lifes experiences for shelley happened three years ago when her brother brad was killed in a drunk driving accident. he was 18. she found writing helped her get through the rough days. she said, “i write a lot about my brother. i write a lot, a lot，a lot.” as miss louisiana teen, she traveled around the state speaking to teens (青少年) about the dangers of drinking and driving. in her role as miss teen usa, shelley will continue to speak to youth about safe driving，in addition to many other things to help the youth.when at asked miss teen usa if she had any advice for our readers, she said, “dont let anyone change you. hang out with people that make you feel good about yourself. that way，it is easy to be yourself.”人生要經(jīng)歷許多苦難，但不管怎樣都要勇敢面對，不能讓任何人改變你自己。17. what do the underlined words “on cloud nine” in paragraph 2 probably mean?a. frightened b. troubledc. very happy d. very angry答案：c。詞義猜測題。由第一段中“.as she talked about that exciting moment.”可知c項正確。18shelley takes her dance teacher as a role model mainly because she is _.a. determined b. friendlyc. strict d. experienced答案：a。細(xì)節(jié)理解題。由第四段“shes been through so many difficulties and came through them all”可知答案為a項。19how many children did the hennigs have according to the text?a. 1. b. 2. c. 3. d. 4.答案：c。細(xì)節(jié)理解題。第三段中提到“older brother”，第五段中提到“her brother brad”以及shelley hennig，由此可知the hennigs共有三個孩子。20what did shelley often do after she became miss louisiana teen?a. she visited drunken drivers.b. she gave dance performances.c. she made speeches on safe driving.d. she helped other teens with their studies.答案：c。細(xì)節(jié)理解題。由倒數(shù)第二段中“.she traveled around the state speaking to teens (青少年) about the dangers of drinking and driving.”可知正確答案為c。21what suggestion does shelley give to the teens?a. be yourself with the support of friends.b. meet friends whenever possible.c. go easy on yourself and others.d. have a good role model.答案：a。細(xì)節(jié)理解題。由最后一段shelley所說的話可知她對青少年的建議是a項。 we once had a poster competition in our fifth grade art class.“you could win prizes，” our teacher told us as she wrote the poster information on the blackboard. she passed out sheets of construction paper while continuing，“ the first prize is ten dollars. you just have to make sure that the words on the blackboard appear somewhere on your poster.”we studied the board critically. some of us looked with one eye and held up certain colors against the blackboard, rocking the sheets to the right or left while we conjured up our designs. others twisted their hair around their fingers or chewed their erasers while deep in thought. we had plans for that ten-dollar grand prize, each and every one of us. im going to spend mine on candies, one hopeful would announce, while another practiced looking serious, wise and rich.everyone in the class made a poster. some of us used parts of those fancy paper napkins, while others used nothing but colored construction paper. some of us used big designs, and some of us preferred to gather our art tidily down in one corner of our poster and let the space draw the viewers attention to it. some of us would wander past the good students desks and then return to our own projects with a growing sense of hopelessness. it was yet another grown-up trick of the sort they seemed especially fond of, making all of us believe we had a fair chance, and then alwaysalwaysrewarding the same old winners.i believe i drew a sailboat, but i cant say that with any certainty. i made it. i admired it. i determined it to be the very best of all of the posters i had seen，and then i turned it in.minutes passed.no one came along to give me the grand prize, and then someone distracted me, and i probably never would have thought about that poster again.i was still sitting at my desk, thinking, what poster? when the teacher gave me an envelope with a ten-dollar bill in it and everyone in the class applauded for m