計(jì)算機(jī)英語技術(shù)對話課件

1、全國全國ITIT職業(yè)英語水平考試項(xiàng)目組職業(yè)英語水平考試項(xiàng)目組大連東軟信息學(xué)院英語系大連東軟信息學(xué)院英語系聯(lián)合制作聯(lián)合制作Answering a general-question call2.2 Indirect answersContents What do you say when answering a general call?1 Try solving the technical problem2 Oral practice3 Try your ears and hands (dictation)4What do you say when answering a general-que

2、stion call?確認(rèn)無故障存在確認(rèn)無故障存在自報(bào)家門自報(bào)家門聽取客戶的需要聽取客戶的需要嘗試簡單講解嘗試簡單講解一般問題一般問題繁瑣問題繁瑣問題建議參考用戶手冊建議參考用戶手冊建議查閱在線常見問題列表建議查閱在線常見問題列表Receiving the needs聽取客戶的需要聽取客戶的需要我我不知道不知道如何如何訪問訪問Internet。 我需要我需要安裝安裝一套一套辦公軟件辦公軟件到電腦上。到電腦上。我該怎么做？我該怎么做？我我一點(diǎn)也不清楚一點(diǎn)也不清楚。turn on the computerturn on the computermove the cursormove the cur

3、sorAnalyzing the questions分析問題分析問題power buttonpower buttonmousemouseReferring to a User Manual建議查詢用戶手冊建議查詢用戶手冊basic operationsbasic operationsusing the mouseusing the mouseReferring to an online FAQ建議查詢在線常見問題列表建議查詢在線常見問題列表請您先閱讀我們公司網(wǎng)站上的請您先閱讀我們公司網(wǎng)站上的常見問題解答常見問題解答可以嗎？可以嗎？網(wǎng)站上有足夠多的圖片解釋整個(gè)網(wǎng)站上有足夠多的圖片解釋整個(gè)過程過程

4、。請請登陸登陸 .Try installing the software 光盤光盤 光驅(qū)光驅(qū) 安裝程序安裝程序 軟件軟件嘗試在電腦上安裝嘗試在電腦上安裝辦公系統(tǒng)辦公系統(tǒng)軟件軟件Try installing the Office system on your computerCDCD-ROMsetup programsoftware本節(jié)專業(yè)詞匯本節(jié)專業(yè)詞匯vaccess the Internet 訪問網(wǎng)絡(luò)vturn on the computer 打開電腦vmove the cursor 移動光標(biāo)voffice software 辦公軟件 network adapter 網(wǎng)卡vpower but

5、ton 電源開關(guān) 電源按鈕 mouse 鼠標(biāo)vnetwork operations 網(wǎng)絡(luò)操作vUser Manuals 用戶手冊 FAQ 常見問題vlog on 登錄 dot 點(diǎn)vCD 光盤 CD-ROM 光驅(qū)vsetup program 安裝程序Referring to an online FAQ建議查詢在線常見問題列表建議查詢在線常見問題列表vA: Adobe systems.Can I help you?vB：I have no idea how to access the Internet.vA：Do you have any problem with the network adap

6、ter?vB: No, there is nothing wrongvA：Please visit www.Adobe ,log on to your email account.vA: Please read our FAQs on the website。vA：It has enough picture to explain the whole process.Referring to a User Manual建議查詢用戶手冊建議查詢用戶手冊vA: Adobe systems Technical Support department.vWhat can I do for you?vB:

7、I want to install a set of office software on the computer.vB:I have on clue at all what should I do.vA: I would advise you to read our User Manuals if you want to know the fundamentals of network operations .installing the software嘗試在電腦上安裝辦公系統(tǒng)軟件嘗試在電腦上安裝辦公系統(tǒng)軟件vTry installing the Office system on you

8、r computervInsert CD into CD-ROM,run the setup program,install software on your computer.Oral practiceOral practiceRe-read the two telephone dialogues and finish the oral practice in Part C with your partner.Integrate with 使與使與 結(jié)合結(jié)合Tutorial教程教程vHello, MySQL Network. May I help you?vAs a technical su

9、pport of MySQL, I would recommend you to contact the technical support of PHP. Or, you can find some tutorials or FAQ on the web.vAnytime. Have a nice day.Dictation ADictation A General Computers Customer Service laptop computer operating system get help local support center That sounds nice this great advice AnytimeDictation BDictation B Can I help you? have some problems Do you mean that access I got it contact tutorials guidesSummary Receiving the needs1 Referring to a User Manual3 Referring to a online FAQ42 Analyzing the questions Try ins