酒店賓館前臺接待常用英語

1、酒店賓館前臺接待常用英語    （一）在正式的英語表現(xiàn)里，疑問基本句型可分為下列四種：1. May I 2. Could you 3. Would you 4.Shall I ?1自己要做什么事時，就使用May I May I have your name, please?請問尊姓大名May I have your check-out time, please?請問您什么時候結帳離開？May I see your passport, please?請讓我看一下您的護照好嗎？May I know your nationality, please?請問您的國

2、籍是什么？2 麻煩客人時，可使用Could you Could you fill out the form, please?請您填寫這張表格好嗎？Could you write that down, please?請您寫下來好嗎？Could you draft the fax, please?請您寫下傳真的草稿好嗎？Could you hold the line, please?請不要掛電話好嗎？3詢問客人的喜好或是做什么時，可使用Would you Would you like tea or coffee?請問您要喝茶還是咖啡？Would you like to take a taxi?請問

3、您要搭計程車嗎？Would you mind sitting here?請問您介意坐在這里嗎？* 只要在疑問詞后加“Would you ”，就可以提出大部分的詢問。 When would you like to visit Foshan?請問您想要何時參觀佛山？When would you like to have lunch?請問您想在哪里用餐？What time would you like to eat?請問您想何時用餐？Who would you like to contact?請問您想和誰聯(lián)絡？Which kind of room would you prefer?請問您喜

4、歡哪一種房間？How would you like to settle your bill?請問您的賬單如何處理？How long would you like to stay?請問您要逗留多久？How many tickets would you like to buy?請問您要買幾張票？ 4在提供建議協(xié)助、征求意見時，可使用Shall I 或Would you like me to do ?Shall I draw the curtains?請問需要我把窗簾拉上嗎？Shall I draw you a map?請問要我為您畫一張地圖嗎？Shall I make the reser

5、vation for you?請問要我為您安排預約嗎？ （二）招呼語Good morning. (用于中午以前)Good afternoon. (用于中午至下午六點以前)Good evening. (用于下午六點過后)在這些招呼語的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，請問您要退房嗎？Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.中午好，先生，歡迎光臨佛山電子賓館Good evening, Ms. May I help you?晚上好，小姐，請

6、問我能為您服務嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。這里是服務臺，請問您需要服務嗎？ （三）回答1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。  2.請對方再等一會兒Just a moment, please.請稍等。Thank you for waiting.您久等了，先生。I am very sorry to have kept you waiting.很抱歉讓您久等了。Co

7、uld you wait a little longer, please?請您稍候好嗎？  3.要麻煩客人或是拒絕客人的要求時拒絕客人時，不要一口回絕說“No.”，要委婉一些。I am afraid I cant do that.不好意思，我恐怕沒辦法那樣做。Excuse me, sir. Please let me pass.不好意思，先生，麻煩讓我過一下。  4.道歉如果是自己的錯就說“I am sorry.”; 如果是公司的錯，就說：“We are sorry.”。I am very sorry for the delay.很抱歉延誤了時間I am

8、 very sorry for the inc 對，就這些了。B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.我來帶您到柜臺，這邊請。我先將您的行李放在柱子旁邊。G: I see, thanks.我知道了，謝謝。B: A bellman will show you to your room when you have finished checking-in.當您辦好住宿登記時，行李服務員會帶您到房間。G: OK. Fine.好極了。B: Please enjoy your stay.祝您住宿愉快。Taking a guest to the room對，就這些了。B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.我來帶您到柜臺，這邊請。我先將您的行李放在柱子旁邊。G: I see, thanks.我知道了，謝謝。B: A bellman will show you to your