Unit11ConflictandCompromiseTopicTalk課件高中英語北師大版（2019）選擇性

Unit11ConflictandCompromiseTopicTalk1.Tolistenforspecificinformationandunderstandphrasesincontext.2.Towriteashortparagraphaboutusefulwaystoresolveconflictsbetweenfriends.LearningobjectivesWhathappenedbetweenthepeopleinthepicture?

Lead-in?tokeepsilent?totalktomyfriends?tomakeaphonecalltoapologise?tosaysorry?torespondwithmoreanger?toasksomeoneelseforadvice?tonegotiatewithhim/her?toexplainmyideaagainDoyousometimescomeintoconflictwithyourfriendsorfamilymembers?Howdoyouresolveconflicts?Pre-listeningHusbandandwifeAnagentandacustomerColleaguesListenandchoosetherightanswer.Betweenwhomdidtheconflicthappen?While-listeningReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear. TextBuilder

ConflictandCompromise

Agent：Goodafternoon，

?...Agent：Wouldyoupleasetellme

?

FindingtheCausehowmayIhelpyouhowcanIhelpyou

whattheproblemiswhatIcandotohelpwhatiswronghowmayIhelpyouwhatiswrongWhile-listeningReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear.

TextBuilder

ConflictandCompromise

Agent：Yes，sir，

....Agent：Pleasegivemeyouraccountnumber，sir，andI’llinquireandmakesure_________________assoonaspossible....Agent：Right.Wouldyoupleasewaitafewminutes?Iwill__________________

and

....Agent：Sorryforkeepingyouwaiting...Ihaveresetyouraccount.It’ll

.

CompromisingIcanunderstandIdounderstandwhyyouareupsetIknowhowyoufeelIknowhowannoyingitis

aresponseisprovidedtheissueisresolvedasolutionisgivenseewhatIcandochecktheproblemasksomeoneforhelpbefinebythistimetomorrowbeokayinanhour

Idounderstandwhyyouareupsettheissueisresolvedchecktheproblem

seewhatIcandobeokayinanhourWhile-listeningReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear.

TextBuilder

ConflictandCompromise

Agent：Iquiteunderstandhowyoufeel，sir.Iapologisefor——————————————.

Apologisingourpartinittheinconveniencewastingyourtime

ourpartinit

ReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear.聽力文本（A=CallCentreAgent

C=Customer）A：Goodafternoon，howmayIhelpyou?C：Icertainlyhopesomebodycan!Thataccountsdepartmentofyoursdoesn’tknowwhattheyaredoing!A：Wouldyoupleasetellmewhatiswrong?C：ThisisthethirdtimeIamcallingaboutthesamething.It’sjustawasteofmytime.A：Yes，sir，Idounderstandwhyyouareupset.Tellmewhattheproblemis.C：It’smyaccount.IhavepaiditinfullbutyoukeepsendingmessagestosaythatIneedtopayimmediately，otherwisemyaccountwillbeclosed.While-listeningA：Pleasegivemeyouraccountnumber，sir，andI’llinquireandmakesuretheissueisresolvedassoonaspossible.C：Thename’sJonesandmyaccountnumberisJ28760.A：Right.Wouldyoupleasewaitafewminutes?IwillchecktheproblemandseewhatIcando....A：Sorryforkeepingyouwaiting.Wedetectedanerrorwithyouraccount.Ihaveresetyouraccount.It’llbeokayinanhour.Everythingwillbefine.C：Thankyouverymuch.I’msorryIwassoangry.Iknowitisnotyourfault.A：Iquiteunderstandhowyoufeel，sir.Iapologiseforourpartinit.C：Thankyou.Youhavebeenmosthelpful.A：It’sapleasure，sir.Haveagoodday.C：Andyou，too.

1.Practicethedialogueinpairs.2.Roleplaythedialogueinfrontoftheclass.

3.Workinpairs.UsetheTextBuildertomakeadialogueaboutresolvinganissuebetweenanunhappycustomerandaserviceagent.Post-listeningListentothedialogue.Answerthequestions.

1

WhatisTim’sproblem?2

WhatdoesMrSmiththinkofTim’sproblem?Isitacommonone?3

WhatbehaviourdoesMrSmithconsideras“asignofmaturity”?4

WhydoesMrSmithrecommendstudyinginalibrary?5

WhatdoesMrSmithsuggestTimdowhenhisparentsaren’tathome?

While-listening1.WhatisTim’sproblem?

2.WhatdoesMrSmiththinkofTim’sproblem?Isita

commonone?ListentothedialogueandanswerthequestionsHereallystruggleswithhimselfaboutplayingmobilegames.Hethinksthatitiscompletelynormalamongteenagers,evenamongadults,andit’sperfectlyunderstandable.

3.WhatbehaviourdoesMrSmithconsideras“asignofmaturity”?4.WhydoesMrSmithrecommendstudyinginalibrary?ListentothedialogueandanswerthequestionsTohavethecouragetoacknowledgeisalreadyasignofmaturity.Becausethelibraryusuallyhasgoodstudyingatmosphere,whichwillhelphimconcentrateonhiswork.5.WhatdoesMrSmithsuggestTimdowhenhisparentsaren’tathome?ListentothedialogueandanswerthequestionsAdoptself-controlandgoalsetting.Setacleargoalforeverystudyingperiod.Controlthetimespentonthephone.聽力文本（T=Tim

S=MrSmith）T：Hello，MrSmith.I’msomewhatannoyed

withmyselfrecently.IthinkIneedsomehelp.S：Hi，Tim!Comeandsitdown.I’dliketolistentoyourproblemandseewhatIcando.T：I’mashamedtoadmitthatIreallystrugglewithmyselfaboutplayingmobilegames.WhenIsitdowntostudy，IoftenintendtostartbyplayingmobilegamesforafewminutesandonceIdoso，Icannotstop.Afterawhile，Inoticethetimepassingquicklyandthismakesmefeelguilty.Butthenextday，everythinggoesthesame.It’sawful.S：That’scompletelynormalamongteenagers，evenamongadults，andit’sperfectlyunderstandable.So，don’tfeeldown.Tohavethecouragetoacknowledgethisisalreadyasignofmaturity.T：Thankyou，butwhatcanIdotostopit?S：Firstly，Iwouldliketorecommendstudyinginalibrary.Thisisbecausethelibraryusuallyhasgoodstudyingatmosphere，whichwillhelpyouconcentrateonyourwork.T：That’sareallygoodidea.Seeingotherstudentsworkinghardwillencouragemetoworkhard，too.ButIwon’talwaysbeabletostudyinthelibrary，sowhatshouldIdowhenI’mathome?S：Whenyou’reathome，youcanaskyourmumordadtohelpmonitoryouandmakesurethatyouareworkingfortwohoursafterschooleveryday.AndI’msureyourparentswouldbehappytohelpyou.T：Yes，Iagree.ButwhatshouldIdowhentheyaren’tathomethough?S：Goodquestion!Thisiswhereyouneedtoadoptself-controlandgoalsetting.Setacleargoalforeverystudyingperiod.Byassigningyourselfagoal，youwillknowwhatyouhavetofinishbytheendofthetime.Andwhenyouwanttopickupyourphone，keeptellingyourselftoholdonforanothertenminutesuntilfinallyyoureachyourgoal.T：Thanks，MrSmith.Ithinkyouradviceishelpful.I’llhaveatry.Listenagaintosummarizehowtogivesuggestions.ListentoDialogue2GivecomfortI’dliketolistentoyourproblemandseewhatIcando.Don’tfeeldown.Show

empathyThat’scompletelynormal…,andit’sperfectlyunderstandable.OffersuggestionsFirstly,Iwouldliketorecommend….Thisisbecause…Youcanaskyourmumanddadtohelpmonitoryou.Youneedtoadoptself-controlandgoalsetting.You’dbetter…Whynot…Usethelanguageyouhavelearnttowriteashortparagraphgivingsuggestionstoresolveconflictsbetweenthemotherandthedaughter.Tothemother:Whenfindingyourdaughterhasbeenusingmobilephoneforalongtime,youshouldcalmdown…Tothedaughter:Whenyourmotherisangryaboutyouusingmobilephoneforalongtime,you’dbetter…

Writeaparagraph

Aneyeforaneyewillonlymakethewholeworldblind.

-MahatmaGandhi以眼還眼,只會讓整個世界都瞎了眼。

—圣雄甘地?Whenyourepayabadbehaviourwiththesamebadbehaviour,it’llonlyleadtosomethingworse.?Theycouldignorethebadbehaviourorexplainthattheydon’tlikeit.Peacecannotbekeptbyforce;itcanonlybeachievedthroughunderstanding.

-AlbertEinstein和平是不能依靠武力維持的，而只能通過理解來實現(xiàn)。

—阿爾伯特·愛因斯坦Peopleliketosaythattheconflictisbetweengoodandevil.Therealconflictisbetweentruthandlies.-DonMiguelRuiz人們總說善與惡是沖突的。但真正的沖突在真相與謊言之間。

—唐·米格爾·魯伊斯Thesoftestthingsintheworldovercomethehardestthingsintheworld.-Laozi天下之至柔，馳騁天下之至堅。

—老子1.★negotiatevi.&vt.談判,協(xié)商[思考感知](語句感知negotiate的變形)①2021·1月8省聯(lián)考卷)Inthiscoursewewillanalyzemanyinterestingaspectsofthesportsindustry:sportsleagues,ticketpricing,salarynegotiations,discrimination，andNCAApoliciestonameafew.在本課程中,我們將分析體育產(chǎn)業(yè)的許多有趣方面:體育聯(lián)盟、門票定價、薪資談判、歧視和NCAA政策等。[點撥歸納](1)negotiatewithsb.about/forsth.和某人商議某事negotiatesth.withsb.(2)negotiationn. 協(xié)商;談判

undernegotiation 在商談中

innegotiationwith... 和……協(xié)商中

Learningpoints[應(yīng)用融會]單句語法填空/完成句子1.Wehavebeennegotiating_____themanager___________improvingthesalary.2.Wearesatisfiedwiththesmoothnessofthe_____________.(negotiate). 3.Acontractisprepared___________________________.

我們和客戶協(xié)商起草了一份合同。(2)句型轉(zhuǎn)換

⑤Heaskedmetotellyouthatthecontractwasstillbeingnegotiated.→Heaskedmetotellyouthatthecontractwas________________.withabout/fornegotiationinnegotiationwithourclientsundernegotiation2.★inconveniencen.不便,麻煩[思考感知](語句感知inconvenience的含義)①Recently,manyprovinceshavebeensufferingfromsevereflooding,causinggreatinconveniencetopeople.最近,許多省份遭受了嚴重的洪水,給人們帶來了極大的不便。[點撥歸納](1)convenientadj.方便的，便利的

Itisconvenientforsb.todosth.做某事對某人來說方便(2)conveniencen. [U]便利,方便;[C]便利設(shè)施

forconvenience 為了方便起見

forone'sconvenience 為了某人方便

fortheconvenienceofsb.atone'sconvenience在某人方便的時候，在合適的時候[名師指津]convenient作表語時，不可用人作主語，而要用物或形式主語作主語?！爱?dāng)你方便的時候”應(yīng)譯成“Whenitisconvenientto/foryou”,而不能譯成“Whenyouareconvenient”。[應(yīng)用融會]單句語法填空/一句多譯1.Ibuythisapartmentfor___________(convenient),foritisveryconvenientforme___________(take)thesubway.2.如果你方便的話,應(yīng)該多進行戶外運動。1.)If___________________,youshoulddomoreoutdoorexercise.(convenient)2.)If________________________,youshoulddomoreoutdoorexercise.(convenience)

表達糾錯

3.Pleasesendmeananswerforyourconvenience. totakeconvenienceitisconvenientforyou

itisatyourconveniencefor—at3.I'msomewhatannoyedwithmyselfrecently.我最近有點生自己的氣。★annoyvt.使惱怒，使生氣[思考感知](一語感知annoy的變形)①Iwasannoyedatthoseannoyingthingsbecausemymindwasfullofannoyancesandthosethingswerealwaysannoyingmeallthetime.我對那些煩人的事情很惱火,因為我的腦子里充滿了煩惱,這些事情一直在困擾著我。[點撥歸納](1)annoyancen.厭煩;煩惱

tosb.'sannoyance 讓某人惱火的是

(2)annoyedadj.生氣的;煩惱的

beannoyedwithsb. 對某人感到惱怒

beannoyedat/aboutsth.對某事惱怒

beannoyedtodosth. 對做某事感到煩惱[應(yīng)用融會]單句語法填空/完成句子

1.Bacteriaarean ________(annoy) problemforastronauts. 2.Don'topenlyexpress____________ataprofessorinclass.(annoy)3.Hewasbeginningto______________________aboutmycarelessness.

因為我的粗心大意,他已經(jīng)開始惱火了。4.______________________Ihadn'tbeeninvited.

我沒被邀請,這真讓我心煩。句型轉(zhuǎn)換5.Itwasannoyingwhenwesawtheche