酒店前臺日常應(yīng)用英語.doc

前臺部日常應(yīng)用英語1. Good morning sir and madam. Welcome to Ramada Encore Hotel Shanghai。早上好，先生/女士，歡迎光臨上海華美達(dá)隆茂酒店。2. Sorry to have kept your waiting.抱歉讓您久等了。3. Welcome back 歡迎您再次光臨。4. Please wait a moment.請稍等。5. Let me check it for you.讓我為您查一下。6. Have you made a reservation?請問您有預(yù)訂嗎？7. Yes, Mr. *, we have your reservation.是的，*先生，我們有您的預(yù)訂。8. You book a * room.您預(yù)訂了一間*房間。9. You will stay here * nights.您將會住*晚。10. Your room rate is *(net)or plus 15% service charge.您的房價(jià)是*（凈價(jià)）加上15%的服務(wù)費(fèi)。11. Your room is including (not including) breakfast.您的房間包含（不包含）早餐。12. We have * rooms available now。我們可以為您提供*房間。13. I have to check if theres a room available.我得查一下是否有空余的房間。14. Here is a brochure of our hotel and our tariff。這是介紹我們酒店的小冊子和價(jià)目表。15. Do you have corporate rate with our hotel?請問貴公司是我們酒店的簽約單位嗎？16. May I have your passport（or ID card）, please ?請問可以用一下您的護(hù)照或證件嗎？17. Would you mind filling in the registration form?麻煩您能填一下登記表嗎？18. May I have your signature, please?可以請您在這里簽字嗎？19. Our breakfast is on the *th floor.我們的早餐是在*樓。20. The breakfast time is *every morning.每天的早餐時間為*。21. We have already prepared a non-smoking or smoking room for you as per your previous record?我們已經(jīng)為您準(zhǔn)備好了，您還是跟上次一樣住非吸煙或吸煙的房間嗎？22. May I know how would you like to settle your payment?我可以知道您愿意怎樣付費(fèi)嗎？23. How are you going to pay?請問您打算怎樣付費(fèi)？24. By cash or by credit card?是用現(xiàn)金還是信用卡？25. May I have *RMB, for deposit, please?您的押金為*人民幣。26. May I have your signature on the slip, please?可以麻煩您在信用卡單上簽名嗎？27. May I have your original voucher, please?可以給我旅行社的訂房證明單嗎？28. May I reconfirm the voucher?我能跟您再次確認(rèn)一下訂房證明單的內(nèi)容嗎？29. Your room charge will pay by travel agent.您的房費(fèi)將有旅行社支付。30. The incidental charge will be on your account.其他的雜費(fèi)消費(fèi)是由您自己支付。31. We need the RMB500 for deposit of incidental charges per day.我們需要收取每天500圓人民幣的雜費(fèi)消費(fèi)押金。32. Do you need non-smoking or smoking room?您需要不吸煙或吸煙的房間？33. Here is your room key.這是您的房卡。34. May I know your name and room number?我能知道您的姓名和房號嗎？35. Have you used mini bar last night?請問您昨天晚上是否用過小冰箱內(nèi)的飲料？36. May I have your room key back?我能要回您的房卡嗎？37. According to todays exchange rate.根據(jù)今天的兌換率。38. Every US dollar in cash is equivalent to 8.28 Yuan .根據(jù)今天的兌換率，1美圓折合人民幣8.28元。39. The elevator is over there, and the bellman will show you to the room.電梯在那邊，我們的行李員將帶您去房間。40. We are sorry to hear that.聽到這件事我們感到非常的抱歉。41. Here is the bill and invoice.這是您的賬單和發(fā)票。42. If I understand your problem is 我了解您的問題是。43. May I have your room number, please?請問我可以知道您的房間號碼嗎？44. May I know what is the problem for your room, please?請問我可以知道您的房間有什么問題嗎？45. What kind of room would you like to change?請問您想換一間什么樣的房間呢？46. Excuse me, when would you like to change your room?對不起，請問您準(zhǔn)備什么時候換房呢?47. I am sorry, because the room is not ready yet.非常抱歉，因?yàn)槟姆块g暫時沒有準(zhǔn)備好。48. Would you please come back * hours later.請問您可以稍等一會兒再回來嗎？49. Our bellboy will assist you with your luggage.我們的行李員會幫助您把行李換到新的房間。50. Excuse me 打擾一下51. He is not in at the moment.他這會兒不在。52. What is your home address?您的家庭住址？53. Can I have your address on your ID card?我能知道您證件上的地址嗎？54. What is your arrival or departure date?您的抵店或離店日期？55. What is your room rate?您的房價(jià)？56. How will you be finalizing your account?您的結(jié)賬方式？57. If your check out after 14:00pm.如果您在下午兩點(diǎn)以后退房.58. We will charge half day room rate.我們將收取您半天的房費(fèi).59. If your check out after 18:00pm.如果您在下午六點(diǎn)以后退房.60. We will charge one day room rate.我們將收取您一天的房費(fèi).61. The opening hours of our restaurant is 24hours.餐廳是24小時營業(yè)的.62. Would your leave a message or call back later?請問您是需要留言還是稍后再撥?63. May I know how to spell the guest name?可以告訴我客人的名字怎么拼?64. May I know the time for your wake up call?請問您需要幾點(diǎn)被叫醒?65. May I know who is that speaking?請問您是哪位?66. May I repeat for you?我能重復(fù)一下嗎?67. May I know who youd like to leave a massage to?請問您需要給哪為客人留言?68. Your message is taken already.您的留言我已經(jīng)記下來了.69. May I know who youd like to find?請問您要找的是哪位客人?70. Certainly, please wait a moment, let me check for you.請您稍等,我?guī)湍橐幌?71. Welcome back , please wait a moment, let me check it for you.歡迎您再次光臨,請您稍等,我?guī)湍悴橐幌?72. We have rooms available, the room rate is $./RMB. (net) or plus15% service charge, inclusive of ( exclusive of ) one breakfast. Will that be finding for you?我們可以為您提供.房間,房價(jià)是(凈價(jià))加上15%的服務(wù)費(fèi), 含(不含)早餐?73. May I reconfirm the voucher will cover the .charges, the incidental charge will be on your account.So we need the RMB 500 for deposit of incidental charges per day.請?jiān)试S我跟您再次確認(rèn)一下,旅行社會為您支付.費(fèi)用,其它的雜項(xiàng)消費(fèi)是由您自己付.所以我們需要收取每天500元人民幣的雜項(xiàng)消費(fèi)押金.謝謝!74. Will show you to your room. Enjoy your stay with us. Thank you!這是*,她會帶您去您的房間,祝您入住愉快!謝謝!75. Your room rate includes two (or one) breakfast, our breakfast on the *th floor and the breakfast time is *every morning. Enjoy your stay with us, Thank you!您的房價(jià)是包含早餐的,我們的早餐是在*樓,每天早餐的時間為*用餐.祝您入住愉快,謝謝!76. Sorry to have kept your waiting. 抱歉讓您久等了. 77. Have a nice day/Have a nice journey, see you next time.請慢走,歡迎下次光臨. 78. According to todays exchange rate, every US dollar in cash is equivalent to 8.23 Yuan。 根據(jù)今天的兌換率,1美元折合人民幣8.32元。79. Do you have a corporate account with our hotel?請問貴公司是我們酒店的簽約單位嗎?80. How much would you like to change?您大約要換多少?81. Do you need non-smoking or smoking room?您需要吸煙或不吸煙的房間？82. We sorry about to hear that.聽到這件事我們感到非常的抱歉。83. Have you used mini bar for last night?請問您昨天晚上是否用過小冰箱內(nèi)的飲料。84. Here is the bill and invoice.這是您的發(fā)票和賬單。85. Have a nice day!祝您一天愉快！86. Good morning! Ramada Encore Shanghai, how may I help you?你好,上海華美達(dá)隆茂酒店, 如何幫助您?87. Good morning! Operator, * speaking, how may I help you?你好,總機(jī). 如何幫助您?88. Thank you for calling.感謝您的來電.89. Hold on please.請別掛.90. Ill put you through.我將為您轉(zhuǎn)接.91. May I know who youd like to speak to?請問您要找的是哪位客人92. Sorry, the line is busy.抱歉,電話占線.93. Sorry, nobody answered the phone.抱歉,電話無人接聽.94. Sorry, we cant offer this information.對不起, 我們不方便提供此信息.95. May I transfer your phone call to other extension number?我可以轉(zhuǎn)接您的電話到其它分機(jī)嗎？96. Your room number is X.您的房號是X。97. The call will ring at X.電話會在X點(diǎn)叫您。98. May I know how may I address you?請問我該如何稱呼您？99. May I repeat it for you？我能重復(fù)一下嗎？100. Ill deliver the message to the guest room.我會將留言送至客人房間的。101. May I know the time period for your DND request?請問您需要請勿打擾的時間段？102. What should we do if there is a long distance call or urgent call for you?如果有長途電話或緊急電話，您需要接聽嗎？103. May I know when do you need to make up room?請問您什么時候需要打掃房間？104. Have you any laundry?您有什么要洗的嗎？105. Would you like express laundry service?您是否需要加快洗衣服務(wù)？106. May I know do you need turn down service?請問您需要開夜床服務(wù)嗎？107. Please fill the laundry list.請?zhí)钜幌孪匆聠巍?08. Please leave the laundry in the laundry bag.請把要洗的衣物放在洗衣袋里。109. Do you need pressing service?請問您需要燙衣服務(wù)嗎？110. Have a nice trip.祝您旅途愉快。111. You are welcome.不用謝。112. It is my pleasure to be at your service.樂意為您效勞。113. Sorry to interrupt you.對不起，打擾您了。114. Im sorry about this.我對此表示抱歉。115. Is there anything I can do for you?有什么能為您效勞的。116. Our Business Center is open from 7a.m. to 11 p.m.我們商務(wù)中心的營業(yè)時間是早上7點(diǎn)到晚上11點(diǎn)。117. Please leave you room number and we will send it up to your room as soon as we finish it.請留下您的房號，我們一完成就送到您的房間。118. Is there anything else I can do for you?還有什么事可以為您效勞的嗎？119. Would you mind signing your name on the bill here? It will be on your account.請您在賬單上簽下字好嗎？這將記在您的賬上。120. You call concierge directly if you need a limousine to the airport.如果您需要訂車去機(jī)場，可以直接打電話給禮賓部。121. Im sorry, but we dont take tips. Thank you very much.對不起，我們不收小費(fèi)，不管怎樣，還是要謝謝您。122. How would you like it to be mailed? By ordinary mail or airmail?您想怎樣郵寄呢？寄平信還是航空信？123. I beg your pardon? /Pardon?對不起，請?jiān)僬f一遍。124. Would you mind repeating, please?請?jiān)僬f一遍好嗎？125. Yes, please wait a moment.好的，請等一會兒。126. We are glad to serve you.很榮幸能為您服務(wù)12