禮賓部常用英語及情景對話(中英文)[指南]

1、重要詞匯禮賓部cone i e rge行李生 bel 1 man /bell boy門童 doorman行李 luggage / baggage彳亍李架luggage rack行李存放處 luggage depository行李車 baggage trolley司機driver導(dǎo)游 tour guide電梯 elevator洗手間toilet機場 ai rport火車立占 rai lway station商場 shopping center超市 super market小費tip雨傘 urbrella接機月艮務(wù) pickup service / limousine service彳亍李寄存ch

2、eck baggage叫早服務(wù)morning cal 1貴重物品valuables易碎物品 fragile objects自助早餐 buffet breakfast往前直走straight on常用詞匯五星級酒店fivestar hotel前廳部 front office department總臺 reception / front desk總機 operator / service center商務(wù)屮心 business center票務(wù) ticket service游泳池 swimning pool西餐廳 western restaurant中餐廳 chinese restaurant人堂

3、吧 lobby 1 ounge / 醫(yī)務(wù)室 cl inic ro cm桑拿 sauna / 按摩 nfessage / 美容廳 beauty salon多功能廳 / 會議室 power long mil t ihfunct ion hal 1 / meetingroom停車場 parking lot總經(jīng)理 general manager / 經(jīng)理 nfenager大堂副理 assistant manager ?m|賓客關(guān)系主任 guest relation officer gro 主管 di rector / 領(lǐng)班 supervisor 樓層服務(wù)員 room boy / rocm waiter

4、 總臺接待 receptionist /維修人員 repairman 換錢 change money明信片postcard 洗衣袋 laundry bag 小心輕放 handle with care / 請勿倒立 keep top side up常用句子are these your baggage?這些是您的行李嗎？is this everything sir?這是全部東西嗎，先生？nfey i take them for you? / let me help you with your luggage我來幫您拿好嗎？ /讓我來幫您拿吧。i hope v m not disturbing yo

5、u 我希望沒有打擾您。just a rranent, madam i7 11 bring than to you right away等一會兒，夫人。我馬上送來。the bellboy wi 11 show you to your rocm s i e 先生，行李生會送您到房間的。here is your rocm key給您房間鑰匙。you may can leave your luggage in the coneierge您可以把行李放在禮賓部。would you 1 ike to check your luggage here?您要寄存行李嗎？dori t worry; your lu

6、ggage wi 11 be sent up at once別擔(dān)心，您的行李很快就會送上去的。when you check out, please cal 1 nd 71 and we， 11 help you with your luggage inmediately如果您要退房，請致電71,我們將馬上幫您運送行李。why i know your room number? / whaf s your rocm numbei; please?您能告訴我您的房間號嗎？i have a look at your roan card?我可以看一下您的房卡嗎？do you mind if i put

7、your luggage at here?我把您的行李放在這里好嗎？please sign your name here請您在這里簽名。would you 1 ike me to cal 1 a taxi for you? / would you want a taxi?你需要我為你叫一輛出租車嗎？ /需要出租車嗎？about 40 minutes by texi f rem here to ai rport從這里到機場大概需要40分鐘。v m sorry to have kept you waiting . /sorry to have kept you waiting對不起讓你久等了。wo

8、uld you tel 1 me your phone nurber?您能告訴我您的電話號碼嗎？after you please / you first, please 你先請。this way; please這邊請。is there anything else i can do for you?您還有什么事耍我做嗎？i see mat your mean我了解你的意思。r 11 send the luggage up by another lift我乘另一部電梯把行李送上去。here we are, sir; roam 2205 先生，2205房到了。情景對話i客人在門口時a car pul

9、 1s up in front of donsen hotel and a doorman goes forward to meet the mr steven opening the door of the car for them汽車停在了東勝大廈門口，門童上前為steven先生開車門。場景一：doorman d： good evening si r and madam welcane to our hotel.門童口：晩上好。歡迎光臨！mr steven s： good eveningsteven先牛s:晚上好。d excuse ma sic so you have got altoge

10、ther four pieces of luggage?d對不起先生，您一共帶了 4件行李是嗎？ yes.d ok leave it to me, s i e f 11 take care of your luggaged好的，讓我?guī)湍冒桑視湛春眯欣畹?。s thank yous謝謝。d not at al 1. the reception desk is straightahead. this way pleased不客氣先生?？偱_就在前面，這邊請。場景二：s excuse 站ere is the restaurant?s對不起，請問餐廳在哪里？d we have chinese res

11、taurant and a westernstyle restaura nt which one do you prefer?d我們這里有中餐廳和西餐廳，您更喜歡哪個呢？s v d 1 ike to try seme chinese food todays今天我想來點中國菜。d the buffet?d要自助的嗎？s yes.s是的。d is on the first floor this wa% pleased那在一樓，這邊請。s what are the hours at the restaurant?s兒點有飯吃呢？d lunch 11* 30 a m toll3* 30 pi m ；

12、dinner 5： 30 to21 ： 30 pi m d午餐是上午11點半到下午13點30晚餐是下午5點半到晚上 9點3ds thank youd yod re we 1 cam2帶領(lǐng)客人到房間bel lboy b： is this everything si r?b這是全部的行李嗎，先生？mr steven s： yes, that' s everythings是的。b ok my i have a look at your rocm card?b能不能讓我看下您的房卡？s oh yes. i s 2205s噢，好的。我住2205房。b i see now please fo 11

13、 ow ma i 11 show you to your rocmb好的?，F(xiàn)在我?guī)ツ姆块g。s where is the western restaurant?s西餐廳在哪呢？b oh it' s on the first floor get out the lift and turn right, sinb在一樓，先生。出電梯右轉(zhuǎn)就到了。s when wi 11 i t open?s什么時候開呢？b the service time is g 30am to iq 00am.b營業(yè)時間是早上6點半到10點。s ckb here we are, sie roan 2205 let

14、me help you to open the doorb我們到了先生，2205房。讓我?guī)湍_門吧。門開后b you first, sin do you mind if i put your luggage at here?b您先請先生，我把您的行李放在這里好嗎？s if s ck thank you many rruchs好的，非常感謝。b thaf s rry joh how do you 1 ike this rocn?b這是我們工作。房間如何呢先生？s if s very cozy i 1 ike it very muchs非常舒適，我很喜歡。b right, is there any

15、thing else i can do for you?b還有其他需要嗎？s no thank youb ck good nighta客人寄存行李mr steven s： i want to check rry luggages我想要寄存我的行李。bel imanb： certainly sin you can check luggage here please go through the formal it ies.b當(dāng)然可以，先生。你可以把行李寄存在這里。請您辦一下寄存 手續(xù)。s no problans沒問題。b why i know your rocm number?b您是幾號房的？s

16、 w rocm number is 2205s 2205bb when wi 11 you take than back? si eb您什么時候來取呢？s about 30 minutes laters大約半小時以后。b ck please sign your name hereb好的，請在這里簽個名。b keep the luggage check card and for drawing please show the second half of this cardb請保存好行李寄存卡，當(dāng)您來取冋行李吋，請出示這張卡的下 半聯(lián)。s ck thank you very rruch bye byeb see you si n4客人要出租車doorman d： wbuld you 1 ike me to call a taxi for yoti?d需要一輛的士嗎？mr steven s： yes, thanks.s是的。d where to? sied到哪里呢，先生。s to the airport,s到機場。d (k just imment, pleased好的，請稍等。的士叫來后d sorry to