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Consulting Marketing Contents Flash Design Coding CTI UMS Mailing Server D/B Creative Interaction System ebiz Integration Strategy Sopping eCRM IRM VOC/ RMS e- Learning Interactive Full Service ebiz , eSolution eBiz Sector & Solution eSolution LIFE System INFORMATION COMMUNICATION Techno Village / / / / / / / / / Mail+SMS+Fax+ DB / eBiz Total Service eBiz Strategy eBiz Operation eBiz Consulting Planning Contents Solution Marketing eBiz Building eBiz total service eBusiness Transformation Supplier Supplier Supplier stockholder Employees On-line Off-line SCM ERP IPS EIP/KMS/GW IRM/RMS/PRM WebSite CRM/CP Partners PACS ERP CRM EIP Mailing B2Emall Integration Developers Web Service Enterprise Solution Business Fields : SI Development & Solutions eCompany SCM/IPS DW/CRM Customer Stockholder Supplier eCompany IRM/RIS GW/KMS ERP/EIP Data Integration Enterprise CRM eCRM Data Warehousing/Integration Web Log Data Data Base Transaction Data Customer Profile SM MU SI MU NI MU R&D MU eBiz Total Service eBiz Total Service E-Mail EDMS GW KMS 2 ( ) ERP 1 ( ) CRM SCM E-Planning Office Management System e-Supply chain Management e-Customer Relationship Management E-biz transformation System - , - - - Supply Chain e-Business Perspective eBiz Consulting e-Marketing & Promotion eCreative & Contents eBiz SI & Solutions eBiz Service Domain eBiz Total Service e-CRM function e-Customer Relationship Management Adaptation Analysis Data Gathering eBiz Solution analysis _e-CRM / , 46% 22% 19% Source: Executive Issues Survey CEO Global Business Study The Alexander Group, Incorporated, 7% 6% Summary ? CEO 1 2 3 4 / 5 Restructuring 6 7 (Globalization) 8 9 (Geopolitical) 1 2 3 4 5 6 7 Restructuring 8 (Globalization) 9 (Value-Added Supplier Relationships) 1. 5. 4. 3. 2. 1. ( ) ? ? Site ? Site Site ( , ) ? / ? ? ? ? e-CRM 2 1 2 3 90 : 60% ( 80 90% ) : 40% 2 3. 2. 4. 5. 6. 1. 2 ( ) / : 100 / : 10 / ( ) - : Strategy Contents Solution Brand A Brand B ( ) Ebiz Brand C Summary - Integration Branding & Identity Off-line On-line Business WCMS e-CRM 1. 7 ( ) 2. Web Solution Off line Business On line Business Vision Mission Planning 1. Summary - Supplier Customer eCompany Partner Stockholder Employee IPS SCM IRM PRM e-Marketing GW+KMS EDMS Buy Side Sell Side ERP EIP e-Business Sector & Solutions Customer Partner Shareholder Employee service sell production supply Material e-Business Solutions SCM e-PMS KMS/GW EDMS CRM/e-CRM e-Marketplace CMS ERP EIP e-marketing Website Strategy Site E Site B Site H Site F Site A Site G E-biz Transformation AS IS TO BE Site C Site D Strategy and Implementation e-Shopping Information eBusiness Business Function & Strategy Himart 2. . , ? Publish Interact Transact Integrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection Integrated Planning and Forecasting Integrated Plant Management : e-Business _Fulfill Demand Proposal - Web Site System Value 2003 2004 2005 2006 / e-Branding B2B / B2E Web (EIP ) personalization(e-CRM / DM ) E-Biz 1 2 3 Branding & Identity (Web CI) Business / (Site Concept ) System & Solutions Web Site 2003 2004 EIP e-Biz SI Web SI Web 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Identity Web Contents Web Promotion Web Applications Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM) Web SI & eSolution e-biz Total Solution eBiz Value eBiz Transformation e-Business Convergence Industry Transformation Value Chain Integration Channel Enhancement Development Implementation Evaluation Design Analysis : PwC eBiz Transformation Solution Development 30% 60% 30% 60% Customer Customer Supplier Supplier Loyalty System Integration eCRM IRM PRM Solution Development eOffice eConsulting eVenture eSolution eCompany Business Domain eBiz Strategy Consulting. eBiz Management Consulting eBiz Restructure Consulting eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMS Real estate portal Network swap service Internet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing System Application Web DB Integration Mobile Application Customer Integrated Home Page System Solution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS . e-Business Transformation eOffice Solution Planning . ( ) / . . 45% 15% 5% 35% . KMS EIS EDMS SCM CRM Solution & Service - SI Development & Solutions GW ERP How convenient would it be, if we can view all the numerous information scattered on the internet, such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen? eBiz Solution eCRM 2003 2004 2002 SMS CMS PMS EIP ERP SCM Electronic Decision Making E-mail E-board Schedule Management MIS Name Card Management Career Management Human Relationship Management Survey messenger GW eagleOffice Solution & Service - eagleOffice Defense Defense, the Agency for national security institution etc. Finance Bank, Insurance, Security, Credit Card, Investment Trust etc. Chemistry Petrochemical, heavy chemical/ explosive/energy etc. Service Distribution /service/leisure/ educational institution etc. Public sector Government organization/ government investment institution etc. Industry Machine, construction, assembling, equipment etc. SI MU Business Fields Business Fields : SI MU Company Organization Company Organization eBiz Solution Consulting Internet Biz System Organization Planning & Public Supporting Team President & CEO CS team Biz 1 team Biz 2 team Biz 3 team Sales 1 team Sales 2 team SI System team SI Develop team Sales 1 team Sales 2 team Automation team Network team Consulting 1 team Consulting 2 team Consulting 3 team eBiz team Solution team SI MU INFRA MU Consulting MU R&D MU BSP MU Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team How to reach online user and provide Customis