旅游英語(yǔ)：[賓館]Settling complaints 處理投訴-旅游英語(yǔ)

1、旅游英語(yǔ)：賓館Settling complaints 處理投訴-旅游英語(yǔ)                賓館Settling complaints 處理投訴    128Can you change the room for me？ It's too noisy    能給我換個(gè)房間嗎？這兒太吵了。    12

2、9My wife was woken up several times by the noise the baggage elevator made    我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。    130She said it was too much for her    她說(shuō)這使她難以忍受。    131I'm awfully sorry，sir    非常對(duì)不起，先生。&

3、#160;   132I do apologize    我向您道歉。    133No problem，sir    沒(méi)問(wèn)題，先生。    134We'll manage it，but we don't have any spare room today    我們會(huì)盡力辦到，但是今天我們沒(méi)有空余房間。    

4、135Could you wait till tomorrow？    等到明天好嗎？    136I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep    我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺(jué)。    137And if there is anything more you n

5、eed， please let us know    如果還需要?jiǎng)e的什么東西，請(qǐng)告訴我們。    138The light in this room is too dim    這房間里的燈光太暗了。    139Please get me a brighter one    請(qǐng)給我換個(gè)亮的。    140Certainly，sirI'll be b

6、ack right away    好的，先生，我馬上就回來(lái)。    141The room is too cold for meI feel rather cold when I sleep    這房間太冷了，我睡覺(jué)時(shí)感到很冷。        Dialogue A    A guest（B） wants to change a roomHe goes t

7、o the assistant manager（A）    A：Good morning，sirWhat can I do for you？    B：I'm BellI'm in Room 908Can you change the room for me？It's too noisyMy wife was woken up several times by the noise the baggage elevator madeShe said it was too much for he

8、r    A：I'm awfully sorry，sirI do apologizeRoom 908 is at the end of the corridorIt's possible that the noise is heard early in the morning when all is quiet    B：Anyhow，I'd like to change our room    A：No problem，sirWe'll ma

9、nage it，but we don't have any spare room todayCould you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morningThere'll be some rooms for you to choose from    B：All rightI hope we'll be able to enjoy our stay in a quiet

10、suite tomorrow evening and have a sound sleep    A：Be sureI'll make a note of thatEverything will be taken care ofAnd if there is anything more you need，please let us know        Dialogue B    A：Good evening，ma'a

11、mDid you ring for service？What can I do for you？    B：YesThe light in this room is too dimPlease get me a brighter one    A：Certainly，sirI'll be back right awayDo you mind if I move your things？    B：Oh，noGo ahead    

12、;A：Thank youHow is the light now？    B：It's much better nowThank you    A：You're welcomeAnd if you need any other things，please let us know    B：Ah，yes，the room is too cold for meI feel rather cold when I sleepCan you turn off the a

13、ir-conditioning？    A：（Checks）The air-conditioning is already off，ma'am    B：Maybe I'm getting a cold    A：Would you like an extra blanket？    B：OKAnd would you please get me some hot water，too？I think I need to

14、take some medicine    A： Certainly，ma'amI'll be right backhere is a blanket，and hot water for youAnything else？    B：No，thanks    A：Good night，ma，am        Words and Expressions  

15、60; elevator    n電梯    corridor    n走廊，回廊    delegation    n代表團(tuán)    extra    a額外的，外加的    blanket   n羊毛毯，毯子，毛氈