廈門韋博英語(yǔ)培訓(xùn)整理外貿(mào)英語(yǔ)里面廈門韋博外貿(mào)英語(yǔ)學(xué)習(xí)：電話應(yīng)答必掌握的15種商務(wù)英語(yǔ).doc

到韋博學(xué)習(xí)英語(yǔ)，更方便，更快捷 廈門韋博英語(yǔ)培訓(xùn)整理外貿(mào)英語(yǔ)里面() 廈門韋博外貿(mào)英語(yǔ)學(xué)習(xí)：電話應(yīng)答必掌握的15種商務(wù)英語(yǔ)廈門韋博英語(yǔ)培訓(xùn)整理外貿(mào)英語(yǔ)里面() 廈門韋博外貿(mào)英語(yǔ)學(xué)習(xí)：電話應(yīng)答必掌握的15種商務(wù)英語(yǔ)廈門韋博外貿(mào)英語(yǔ)學(xué)習(xí)：電話應(yīng)答必掌握的15種商務(wù)英語(yǔ)電話問(wèn)詢是貿(mào)易中一種很常見(jiàn)的方式。對(duì)于生產(chǎn)或交易中遇到的各種問(wèn)題，如果能通過(guò)電話方式解決，那便是最快捷、最有效率的。 情況 (一) 打電話的人找的是你自己Is Daisy there? (Daisy 在嗎?) 我就是。This is she. 我就是。 (注: 男的用 This is he.)Youre speaking/talking to her.你正在跟她說(shuō)話。 (注: 男的用 Youre speaking/talking to him.)This is Daisy. 我就是 Daisy。Thats me. 我就是。情況 (二) 打電話的人要找的人不在May I speak to Mr. Gates? (請(qǐng)問(wèn) Gates 先生在嗎?)Hes not here right now. 他現(xiàn)在不在這里。Hes out. 他出去了。Hes in a meeting right now. 他現(xiàn)在正在開(kāi)會(huì)。Youve just missed him. 你剛好錯(cuò)過(guò)他了。Hes just stepped out. 他剛好出去了。情況 (三) 打電話的人要找的人不在, 問(wèn)對(duì)方是否要留言Can I talk to Mark? (我可以跟 Mark 講話嗎?)Hes out on his lunch break right now. Would you like to leave a message?他出去吃午飯了, 你要留言嗎?Hes not available right now. Can I take a message?他不在, 我可以幫你傳話嗎?情況 (四) 打電話的人問(wèn)他要找的人何時(shí)回來(lái)Do you know when he will be back?你知道他什么時(shí)候會(huì)回來(lái)嗎?Im sorry. I dont know.抱歉, 我不知道。I have no idea. 我不知道。He should be back in 20 minutes.他應(yīng)該二十分鐘內(nèi)會(huì)回來(lái)。情況 (五) 打電話的人問(wèn)他要找的人在哪里Do you have any idea where he is?你知道他在哪里嗎?Sorry. I dont know. 抱歉, 我不知道。Hes at work right now. Do you want his phone number?他現(xiàn)在在上班。你要不要他的電話號(hào)碼?情況 (六) 打電話的人要找的人不在, 愿意接受對(duì)方的留言Can I leave a message? 我可以留個(gè)話?Yes. Go ahead, please. 可以, 請(qǐng)繼續(xù)。Of course. Hold on for just a second so I can grab a pen and paper.當(dāng)然, 稍等一下讓我拿個(gè)紙筆。Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.當(dāng)然, 如果你可以等我一下下, 讓我找張紙寫下來(lái)。情況 (七) 接受對(duì)方留言時(shí)聽(tīng)不清楚, 希望對(duì)方重復(fù)When he comes back, can you have him call me at (206) 5551212? 他回來(lái)后, 能不能讓他打 (206) 5551212 這個(gè)號(hào)碼給我?Can you repeat again, please? 能不能請(qǐng)你再重復(fù)一次?(Say) Again, please? 再說(shuō)一次好嗎?Pardon? 抱歉。(請(qǐng)?jiān)僬f(shuō)一次)Come again, please? 再說(shuō)一次好嗎?Im sorry? 抱歉。(請(qǐng)?jiān)僬f(shuō)一次)情況 (八) 對(duì)方希望留話, 怕聽(tīng)錯(cuò)了, 不想接受對(duì)方的留言May I leave a message? 我能否留個(gè)話?You know what? My English is not that great, and I dont want to miss anything. Would you mind calling back later? Im sorry. 你知道嗎? 我的英文不是非常好, 我不想聽(tīng)錯(cuò)話。你介意稍后再打來(lái)嗎? 我很抱歉。If you dont mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的話, 能否請(qǐng)你再打一次, 然后在錄音機(jī)上留言? 我的英文不是很好。情況 (九) 打電話的人要找的人是別人, 請(qǐng)對(duì)方稍等Is Brandon there? Brandon 在嗎? Yes, he is. One moment, please. 他在。請(qǐng)稍等。Hold, please. 請(qǐng)稍等。Hold on, please. 請(qǐng)稍等。Let me see if hes here. Hang on. O.K.?我看看他在不在。等一下, 好嗎?情況 (十) 對(duì)方打錯(cuò)電話Can I speak to Alexander Walker?我可以和 Alexander Walker 說(shuō)話嗎?Alexander Walker? Im sorry, but theres nobody here by this name. Alexander Walker?抱歉, 這里沒(méi)這個(gè)人。Im sorry. Im afraid youve got the wrong number.抱歉, 恐怕你打錯(cuò)電話了。What number did you dial? 你打幾號(hào)?情況 (十一) 跟對(duì)方要求跟(打電話的人)剛剛已經(jīng)通過(guò)話的人再講話Can you put Daisy back on? I forgot to tell her something.你能否請(qǐng)Daisy再來(lái)聽(tīng)電話呢? 我忘了跟她講一件事。Sure. Ill go get her. 當(dāng)然! 我這就去叫她。情況 (十二) 電話沒(méi)人接(或錄音機(jī))旁人/你 (接電話的人)Is he there? 他在嗎?No one is there. 沒(méi)人在。Nobody answered. 沒(méi)人接。No. I got the answering machine. 沒(méi)有! 是錄音機(jī)。情況 (十三) 電話打不通Did it go through? (電話)打通了嗎?The line was busy. 電話忙線。I got the busy signals. 電話忙線。情況 (十四) (因自己忙等原因)請(qǐng)別人去接電話甲/乙Paul, can you answer the phone? Im busy. Paul,你能不能去接電話? 我在忙。Can you get it, Paul? My hands are tied. Paul,你能不能去接電話? 我現(xiàn)在不能接。Yes, dear. 是的, 親愛(ài)的。 情況 (十五) 接到無(wú)人電話(就是打來(lái)了卻不說(shuō)話的那種)旁人/你 (接電話的人)Who called? 誰(shuí)打來(lái)的? No one. He hung up on me. 沒(méi)人。他把電話掛了。Wrong number, I guess. He hung up without saying a word.打錯(cuò)了, 我想。他一句話也沒(méi)說(shuō)就把電話掛了。這一篇的電話對(duì)答篇 整理了幾個(gè)錄音機(jī)留言的參考范例。所有的例子都可以按自己的需要混合著用。16. 范例 (一)嗨!我是Abby。我現(xiàn)在不在家。請(qǐng)留言。 Hi! This is Abby. Im not home right now. Please leave a message.17. 范例 (二)嗨!這里是555-5555。我們現(xiàn)在不在。請(qǐng)留言。謝謝! Hi! This is 555-5555. Were not here. Please leave your message. Thank you.18. 范例 (三)嗨!我是Brenda。我現(xiàn)不能接電話。請(qǐng)你留言。我會(huì)盡快回你的電話。 Hi! This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible.19. 范例 (四)嗨! 我是Aaron。我現(xiàn)在不是不在辦公室里, 就是在電話中。請(qǐng)你留言。我會(huì)馬上回你電話。 Hi, this is Aaron. Im either away from my desk, or on the phone. Please leave a message and Ill get right back to you.20. 范例 (五)嗨! 我是Ivy。對(duì)不起! 我錯(cuò)過(guò)你了。請(qǐng)?jiān)卩铰暫罅粞?。等我進(jìn)來(lái)后就會(huì)回你電話。謝謝。 Hi, this is Ivy. Sorry. I missed you. Please leave a message at the tone. Ill get back to you when I get in. Thanks.Brief Introduction Basic Expressions 1. This is Dajiang Food Store. How may I help you? 這里是大江食品店。請(qǐng)問(wèn)我怎樣能幫到你呢？ 2. Could you put me through to the toy department? 請(qǐng)幫我接玩具部好嗎？ 3. Id like to order 3 cases of beer. 我打算訂購(gòu)三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼史密斯，住上海賓館2107房間，我的電話號(hào)碼是 6567-8900。 5. Please make a remittance of 1,500 Yuan for the books youve ordered. The postage is included. 您訂的書(shū)請(qǐng)匯款一千五百元過(guò)來(lái)，郵資包括在內(nèi)。 6. Hold on a moment please. 請(qǐng)稍等。 7. Ill see if she is in. 我去看看她有沒(méi)有在。8. I am afraid she is out at the moment. 對(duì)不起，她這會(huì)出去了。 9. Ill be pleased to if I can. 如果能的話，我很高興。 10. Extension 121, please. Sorry, the line is busy. 請(qǐng)接121號(hào)分機(jī)。 對(duì)不起，線路忙。 11. Could I speak to Mr. Johnson, please? Sorry, there is no one by the name of Johnson here. 我可以和約翰遜先生通話嗎？ 對(duì)不起，這里沒(méi)人叫約翰遜。 12. Could you hold on a minute? Ill get him for you. Certainly. Thanks. 稍等，我?guī)湍闳ソ兴?行，謝謝。 13. Mr. Smith is tied up at the moment. OK. Ill call again later. 史密斯先生現(xiàn)在脫不開(kāi)身。 好的，我回頭再打電話過(guò)來(lái)。 14. I am sorry I wasnt in when you called. Thats all right. 很抱歉你來(lái)電話時(shí)我不在。 沒(méi)關(guān)系。15. Operator, we were cut off. Could you reconnect me, please? Just a moment, please. 接線員，電話斷了?？梢蕴嫖抑匦陆油▎?？ 請(qǐng)稍等片刻。 16. Do you follow me? Yes, please go on. 打電話 聽(tīng)懂我的話了嗎？ 聽(tīng)懂了，請(qǐng)接著談。 17. Have you got it? Sorry. Do you mind repeating? 明白了嗎？ 對(duì)不起，你介意再說(shuō)一遍嗎？ Conversations Dialogue 1 (O=operator) O: International Trading Co. . Good morning. L: Good morning. May I speak to Mr. Smith, please? O: May I ask whos calling, please? L: This is Miss Li from the United Textiles. O: Just a minute, Miss Li. (Switches lines) Mr.Smith, Miss Li from United Textiles wants to speak to you. S: Put her through, please. Hello, Mr. Smith speaking. L: Good morning, Mr. Smith. Im calling about the draft agreement you sent me - 這是國(guó)際貿(mào)易公司。早上好。 - 早上好。我想和史密斯先生 通話，可以嗎？ - 請(qǐng)問(wèn)您是哪位？ - 我是聯(lián)合紡織品公司的 李小 姐。 - 請(qǐng)稍候，李小姐。（轉(zhuǎn)線路） 史密斯先生，聯(lián)合紡織品公 司的李小姐想和你通電話。 - 請(qǐng)把電話接過(guò)來(lái)。你好，我 是史密斯先生。 - 早上好，史密斯先生。我打 電話是為了你寄給我的那份 協(xié)議草案Dialogue 2 A: Marketing Managers Office. Can I help you? B: Mr. Smith, please. A: Sorry, he is out. B: What time do you expect him back then? A: Sorry, I am not sure. Can I take a message? B: No, thanks. I will call back later. A: Thats fine. Please call again later. B: OK. Thank you. Goodbye. - 這是營(yíng)銷經(jīng)理辦公室。請(qǐng)問(wèn) 有什么事嗎？ - 請(qǐng)史密斯先生接電話。 - 對(duì)不起，他出去了。 - 那你估計(jì)他什么時(shí)候回來(lái)？ - 對(duì)不起，我不清楚。你要留 個(gè)口信嗎？ - 不用了，謝謝，我待會(huì)再打 過(guò)來(lái)。 - 那好。請(qǐng)過(guò)會(huì)兒再打來(lái)吧。 - 好的。謝謝你。再見(jiàn)。A: United Development Corp. May I help you? B: Id like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss Zhang from ABC Corp. A: Im sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know? A: I sup